Paul Conte Cadillac

Terrible Service Department. I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There we I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There were 2 service writers that looked busy and oblivious at the same time. I waited around for about 30 minutues before I decided to leave. There were also several disgruntled customers in the waiting room, I felt so bad for those ladies. This experience turned me off from this dealership. I bought my XT5 from Paul Conte & was hoping for the same great experience I had in Sales but they made up my mind quick. I have Mercedes, BMW & Lexus. All of their service departments are top notch. I'm sure this will get a generic response from the dealer asking me to call them to review this matter but dont bother wating my time once again. More

Disappointing Just came from dealership with my Christmas bonus in hand. I couldn't get anyone to get up and help me buy a car! The receptionist wa lovely and tried Just came from dealership with my Christmas bonus in hand. I couldn't get anyone to get up and help me buy a car! The receptionist wa lovely and tried to help, but seems everyone was too busy sitting around. Crazy. I'm now on my way to another dealership. More

Dissapointed Worst experince, lots of salesman lip service from Roman, Blase the finace guy all smiles no effort . More intrested in $$$$ than to help the customer Worst experince, lots of salesman lip service from Roman, Blase the finace guy all smiles no effort . More intrested in $$$$ than to help the customer get what they can afford or are willing to pay. Have always wanted a Caddy, but was dessapointed with the customer service. Stay away from this dealership!! More

Great Service Team Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even l Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even looking at it !! Danny & the service team addressed the issues, and clearly communicate the repairs, costs & timing with a sense of urgency & professionalism one would expect from Cadillac!! very well done !!! More

Easy Purchase no Games!!!! Keith the salesman was very professional and knowledgeable. I purchased a Certified 2015 ATS I had 3 concerns about the vechile and he addressed ever Keith the salesman was very professional and knowledgeable. I purchased a Certified 2015 ATS I had 3 concerns about the vechile and he addressed everyone. A pleasurable buying experience something not many car dealers offer. I would recommend. More

Service I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I contacted Cadillac roadside assistance and it was towed to Paul Conte. The tire was replaced during the week I was away. I contacted Cadillac roadside assistance to have my vehicle towed back to the parking lot at JFK. They informed me they would not do so and I would have to pay out of pocket or get a hotel room until morning. While in Los Angeles I spoke with Christine from Conte's who offered to contact Cadillac to have them cover the tow. She unfortunately got no where with roadside and went above and beyond and coordinated the tow for me and did it free of charge. Between the service staff and Christine they made this situation stress free. I would recommend this dealership to anyone interested in purchasing a Cadillac or need repairs. More

It was a very pleasant experience The salesman was very knowledgeable and pleasant.. He was persistent but not pushy and that was a good selling point for me. I tend to be put off if I The salesman was very knowledgeable and pleasant.. He was persistent but not pushy and that was a good selling point for me. I tend to be put off if I feel pressured. That was never the case with MR. Brendler. More

Excellent dealership and great customer service dept I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac. More

Horrible Service Department You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service mana You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service manager may talk down to you if you're a female, the General Manager passed me onto a customer service manager who doesn't follow up just tells you you're at the right place he will handle and he disappears and a vehicle that is still not fixed. I would NOT recommend this dealership if you intend to service your vehicle there as well. More