Patterson Kia of Arlington

I don't know if it was the car we bought or what but it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an 2008. It has been there for several days and the service department can not give us a time frame as to when we will get our car back. I have called them more than they have called me. I asked if they gave a loaner car seeing as how they have my only family car and I have three children to get to school and a two seat truck but they have yet to get back to me on that. Very frustrated that it is taking so long and no feedback is being given. I would be content if I had a way to drive my family to and from the places we need to be at in a car that could take us all. More

My wife and I brought her Kia in this past weekend for the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia Sportage, til now. Recently, the driver side rear brake started making noise. At her request, I came with her to explain the noise in hopes that it would be investigated during the 75k service. At drop off, I explained to the service rep that the driver side rear break was making noise. That the noise was very erratic and that it was making the sound a drum brake makes when they're sticking. At around 9:20am, the service rep called my wife to inform her the rear brake pads were at 25%, and that most likely it was the wear indicator creating the noise. He also stated that they didn’t know for sure if this was the noise, because the wear indicator is on the back side of the rotor. My wife called me to relay the information, and I told her to pass on the $200 brake service. Immediately, two red flags came up. The first flag being that this type of noise would NOT be that erratic, and the second being that being that wear indicator noise is NOT what I described to the service rep. Later that afternoon, I removed the driver side rear tire, and checked the pads myself. The rear pad had approximately 50 thousandths left before the wear indicator would hit the rotor. Then, while the brake caliper was removed and the parking brake was released, I checked the hub to verify free rotation without resistance. It failed, and all at once everything made sense. It sounded like a drum brake sticking, because it WAS a drum brake sticking! The culprit was the driver side rear parking brake sticking. Also, I verified this against the passenger side rear which spun freely. I also discovered that Patterson Kia had rotated the tires incorrectly. The tires are directional and had been rotated front to back diagonally. There is a severe lack of attention to detail in Patterson Kia's service department, and I advise anyone to proceed with caution with anything other than simple routine maintenance! More

I used their website to "check availability" of one of the models I was interested in on a Sunday night. I never received a response and finally had to call the dealership around noon the next day one of the models I was interested in on a Sunday night. I never received a response and finally had to call the dealership around noon the next day to see if the model was available. I scheduled a test drive of the vehicle with Steve Potter and noticed immediately the high pressure sales tactics -- we need to make a sale today, blah, blah, blah, we'll bend over backward for your business. Arriving at the dealership, I was greeted by Jared Vinson who would act as my salesman to begin working the deal and handling the test drive. I was looking at a used car they had on their lot priced about $1,000 below their competitors. This should have been a warning flag. There was nothing mechanically wrong with the vehicle, but it was obvious that it has been run over a couple of curbs at some point during it's lifetime as there was noticeable scuffing and scratching on both of the front wheel covers. Also, inspecting the car revealed there was no owners manual, no floor mats, the jack was left loose in the back of the vehicle (which was very noticeable during turns on the test drive) and the vehicle remote appeared to be missing. I was still interested in the car, but noting these issues I figured I would have some really good bargaining power. After all, they need a sale today, right? The salesman sat down with the all too familiar 4-square and put down the price of the vehicle in the top left (minus TTL, of course, keep those costs hidden until the end), the value of my trade in the top right and then proceeded to ask me my desired monthly payment. The initial numbers returned at just over $10 above my payment. My first question was would they take $1,500 off the price of the vehicle due to the damage observed to the front wheels and the missing items (or a savings of about $40 per month). The immediate answer from Jared was, "They might take $100 or $200 off, but it's really rare. This is the internet price and we don't go back and forth over the posted price." I should have walked out right then -- I have never paid the "full" price of a vehicle listed on a website. I just purchased another vehicle from another dealer for $3000 under the "Internet Price". So my next turn was to get them to offer more for my trade -- this is when Jared returned with Steve Potter who said they are already loosing money on the valuation of my trade -- my thought, why did you offer so much in the first place? I know better. The KBB wholesale price was a full $1,000 over their offer price and a quick search over the internet shows that many dealers were selling my exact model for at least $2,500 over their offer. After sitting there for around 2 hours, I walked out of the dealership over $10 a month -- just $500 difference in the vehicle. I know if they had really been interested in my business they would have worked on that difference. I have no plans to return. The funny thing is, I have run their numbers MULTIPLE times on MULTIPLE loan calculators and never noticed the $10 difference they were posting, so who knows what hidden fees they weren't telling me about! More

Had a great experience both times dealing with Cedric Blackburn. We purchased a optima from Patterson 3 months ago. No haggle, hidden charges, or surprises durning finance. Process was so easy I went bac Blackburn. We purchased a optima from Patterson 3 months ago. No haggle, hidden charges, or surprises durning finance. Process was so easy I went back last week and purchased a new forte koupe. Same results as first time. I would recommend this dealership to everyone. Also like the fact they have a monthly meeting with everyone who purchases a vehicle from them. It's very informative, keeps you up to date on changes and things that will be coming in the future. More

On a scale of 1 thru 10 with 10 being best your salesman, staff , service (EVERYONE I CAME IN CONTACT WITH) Were A 20 I have to say I was AMAZED AT THE PROFFESIONAL get it done low hastle atmos salesman, staff , service (EVERYONE I CAME IN CONTACT WITH) Were A 20 I have to say I was AMAZED AT THE PROFFESIONAL get it done low hastle atmosphere. You should be very proud of the TEAM you have been able assemble there. , job well done I HIGHLY RECOMMEND THIS DEALERSHIP TO ONE & ALL ! Çharlie Henson More

Had a very incredible car buying experience at Patterson KIA, from the moment I walked into this dealership it was straight forward with no cheesy car selling tactics, the whole NON commissioned approach wa KIA, from the moment I walked into this dealership it was straight forward with no cheesy car selling tactics, the whole NON commissioned approach was a plus. They helped me save money from rebates I didnt know existed and after I went to Finance department my payment was lower with a better rate!!! Thank you once again Patterson KIA, you have a customer for life! More

A couple months ago I was in the market to replace my totaled Corolla with an Avalon. Patterson Kia listed an Avalon on their website and was in my price range. I scheduled a test drive but ended up show totaled Corolla with an Avalon. Patterson Kia listed an Avalon on their website and was in my price range. I scheduled a test drive but ended up showing up to the dealership 2 days prior. Mainly because Avalons in the area do not sit around the lots much. They are hot sellers. Before we met I explained to Tom regarding a situation that happened years ago which left me leery on bumper damage and other hidden damages. He knew exactly how I felt with cosmetic evidence showing that there has been some sort of trauma to the vehicle regardless of severity. I drove to the lot and spoke with Tom. When we met he had one of his guys go get the vehicle in the lot and drive it up to the building for us. That was nice that we did not have to walk across the hot lot searching for a car. But when he immediately pulled up I could tell that both bumpers had damage to them. Not knowing what other damage was behind the bumpers i quickly declined to test drive the vehicle. Both Tom and the other guy looked at me like I was the dumbest person ever for wasting their time. That upset me and my attitude changed immediately to react to their unwelcome hospitality. I knew they had a Camry on the lot and I just wanted to see it for comparison to the Avalon. Not to buy but to see the comparison. We walked over and Tom gave me the typical sales pitch, "This car is much better for you." How does Tom know what vehicle is better for me? I asked him, "How so?" Tom replies, "Because this was our service advisor's mother's old car." I asked him in return, "Can your service advisor's mom explain the damage to the bumper on the Camry?" Tom quickly replied, "Yes, but she is not here right now." Both sales guys continued to look at me like I just ruined their entire day. During the encounter Tom even walked around the Camry looking at other cars and he said that out of the 7 cars he just looked at, 7 of them have bumper damage. To find a car without bumper damage was almost impossible these days. Who exactly does this Tom guy think he is? That just proves that their inventory is poor and they don't fix issues before they list the vehicles for sale. I thanked him for his time and walked away. No sale for you. I could feel their stares burning holes in the back of our heads as we walked away. Not a good feeling when a customer walks away frustrated and unhappy with the remarks of the sales staff. I would like to add that I found the same exact model of Avalon at Toyota of Plano, which was cheaper than Tom's listing, less miles, 100% delaer maintained, 1 car owner, non-smoker, and had 0 damage to the vehicle. Test drove it the very next day and drove away with my Avalon after paying about 70% cash and financing the rest. The entire process took about 1 hour of my time once at the lot. In and out, deal was done. Patterson Kia you missed out. More

The actual sale process was excellent! They actually act like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!! like they will take care of anything you need. But beware! Once you sign the papers and drive off the lot, the service quality drops dramatically!!! Getting anything out of anyone is like pulling teeth. Overall, it's not worth it. A good car dealership would back up their customer service claims. Patterson Kia is not a good dealership. More

WOW! I went in to look at a new car with no credit, not WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. The WOW! I went in to look at a new car with no credit, not bad credit, no credit. I knew I was going to pay out the Whazoo and I was ready for it. They took me under their arm and gave me numbers that blew my mind! I got the car I wanted (it had to be delivered from a different location)at less than I had expected to pay! These Guys are awesome! More

Visit was great until the finance department. They keep changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. changing what they want from me. I had don tell me multiple times im rude and patrick his manager told me to move past it. More