Patterson Kia of Arlington

never returns phone calls I went in to trade my Forte for a sorento. Only to sit there for 5 hours before we are told that they can't access my credit report. I Did what I was I went in to trade my Forte for a sorento. Only to sit there for 5 hours before we are told that they can't access my credit report. I Did what I was asked to do on my end but when I would call with an update Dub would not return my call. I loved the whole kia line but I am now reconsidering that and going with another option for a car. More

How Patterson Automotive Does Business- One Man's Experience How Patterson Automotive Does Business -- One Man's Experience by Andrew Chalk I just had the most remarkable car buying experience at Patterson How Patterson Automotive Does Business -- One Man's Experience by Andrew Chalk I just had the most remarkable car buying experience at Patterson Kia in Arlington, Texas. I have visited all kinds of dealerships, but this is the first one where the sales manager was downright abusive. It happened like this... The car that I drove 28-miles from work to see came out $976 higher than the price advertised on the Patterson Kia web site. The sales rep. (Boyd Barrow) said that this was due to dealer add-ons that were excluded from the advertised price (heavens knows why, the customer pays it). I pointed out that this fact was not disclosed. He showed me part of his version of the car's online listing where it was disclosed. I showed him the Patterson Kia web site on my phone -- where that disclosure was missing. He fiddled with the phone version of the web site. Not able to find the disclosure, he said that he would check with his manager. After five minutes wait (one of many long waits that I was subjected to at the dealership) I walked over to the manager's office to find out what the delay was (I had been in the dealership over an hour at this point and had a 27-mile journey home). As I approached, he looked up and I said calmly, but matter-of-factly, "your advertising is misleading. Those add-ons are not disclosed". Before he could respond, a character that I had not noticed (or spoken to) sitting in the corner of the office shot up out of his seat, stormed towards me and stared at me (got in-my-face, to use the idiom). "If you had bothered to read the web site you would have seen that that was fully disclosed". I got over the surprise and concern that he was about to hit me and replied calmly. No it's not, I said, and he (referring to the salesman I had dealt with me who was standing next to me in the office) could not find it either. The manager spoke up. He confirmed what I had said with the words "there's a glitch in the mobile web site". I pointed out to angry-man that he should check his facts before contradicting a customer (maybe he thinks customers aren't worth that effort). Instead of the apology that I expected after my version of the facts had been borne out by his own colleagues, he just became more abusive, shouting "You're not welcome here!" The salesman and his manager were silent, but I could see that they could scarcely conceal their embarrassment. Fine I said, I'm leaving. As I left I made a note of his name, Charles Forbes. He said he was the "sales guy" (which translates, on Patterson's web site, to Sales Director). Just for good measure he added "Try to get me fired?". He was obviously very comfortable that his bosses endorsed his attitude and language. I find it unbelievable that such a belligerent, abusive, ill-mannered and all-around screwed-up human being (who cannot even check his facts and admit when he is wrong) should be given such a prominent, customer-facing sales position. It speaks volumes about the kind of values that pervade the dealership and the Patterson approach to business. His final comment indicates how firmly he thinks they endorse it. The Patterson web site says "experience the Patterson difference". Unless you want to deal with abuse and false and misleading advertising I recommend you don't. Kia buyers have plenty of dealer choices elsewhere. POSTSCRIPT The above text was e-mailed to Harry Patterson for comment. He replied the same day (June 11th), saying: Dear Mr. Chalk, Thanks for bringing these matters to my attention. Joe Johnson, General Manger/Partner will be in contact with you about your experience. Sincerely, Harry Patterson Joe Johnson wrote back a few hours later saying that he was on vacation that week but would be back in the office on Saturday. At that time he would complete his due diligence and be in contact with me. He returned to the office on June 14th. As of June 23rd I have heard nothing. POST POSTSCRIPT A business colleague referred me to the following Google search term: dealer-sells-a-car-but-later-changes-its-mind. More

My personal experience at Patterson My husband and I are new buyers so we new that trying to get a car would be difficult or frustrating. We did not expect the mess we have been through My husband and I are new buyers so we new that trying to get a car would be difficult or frustrating. We did not expect the mess we have been through already. First person we speak to is Tom D. online. we get to the dealership and are put with Wynn N. who automatically assumed my husband would be the one to answer all the questions and the one to do most of the talking. Mistake number one. Don't be sexist. We are then promised that they can find us a Kia car within our payment range. This takes a few days. We are finally called and told they have a car for us. I go check it out and happen to be assisted by 2 other people, Edwin and Kenneth. (Edwin seems nice.) Now I have a thing about smacking gum while having a conversation so I politely asked Kenneth to not do so while he was talking with us. He gets mad and proceeds to tell me " you know what I will get you someone you can work with, I don't like you" a little while later he comes back. I am sitting at a desk with my friend and sister. Kenneth then leans down, hands on table, opens his mouth and breaths all over our faces, and then asked if that's better. This pissed me off so much that I ended up with an anxiety attack. Major issue there. I then ask to speak to the head person in charge and I am directed to Dennis Michael who apologizes but doesn't offer any other type of help. I then get a hold of Joe Johnson and once again he apologizes but no further action to help me is taken. I am then told that Kenneth is a GREAT employee... Excuse me but I do not care how good his track record is. He could be the best sales person on the earth. He is no longer a GREAT employee once he pulls a stunt like he did. To sum this up. I dealt with 6 different people, was treated horrible, and to my standards 2 of the men I dealt with are sexist. More

Bait and switch Brought my 72 year old grandmother for a soul! I had negotiated the price (actually the same price that was on cars.com). Salesman was on vacation ev Brought my 72 year old grandmother for a soul! I had negotiated the price (actually the same price that was on cars.com). Salesman was on vacation even after making an appt with me and after an hour and a half they told me the price was last months price and it had increased 2k. Left and went to Moritz where we got the same car same features for the price that Patterson originally quoted me AND posted online. Stay away from this dealership that clearly lies and does bait and switch. More

Ahh.. The Eighties If you are longing for the days of parachute pants, Devo and car dealerships not having to worry about the free exchange of information, you have foun If you are longing for the days of parachute pants, Devo and car dealerships not having to worry about the free exchange of information, you have found the place for you! You might have thought that the days of cars advertised at a price the dealership had no intention of selling them for, a back room meeting every time you ask a question, false promises and inflated prices when you get to financing were gone for good. Well rest easy, they are alive and well at Patterson Kia. I'll admit, I was a little bored when I bought my wife's care across the street at Vandergriff. They simply put the advertised price on a piece of paper, added TTL to it and told me that it could not be beat. They were right! All of that boredom was relieved with my two day experience at Patterson. I have dug out my denim jacket, unpacked my Huey Lewis cassettes and relived car buying as it was 30 years ago. For the full experience, ask for Robert and Brent, I think I get some sort of referral for sending you to them. :-) Thomas More

Bad business Bought a 2007 chevy truck. With in a week we had to add one quart of oil, another week went by and added another quart of oil, then low oil light came Bought a 2007 chevy truck. With in a week we had to add one quart of oil, another week went by and added another quart of oil, then low oil light came on again on the third week. Took truck back to get another and was told they could but I would lose my 7 thousand dollars that I put down. The truck had both head gaskets blown and now they are tearing down the engine to replace the pistons and rings and other things. Would you want to do business we these people who said the vehicle was perfect when sitting on the lot. More

Mike was great to work with - very nice and helpful. I forgot my floor mats in my trade-in, and he got me new ones to fit my newer Kia Sorento. The process was smooth, and everyone did whatever they coul forgot my floor mats in my trade-in, and he got me new ones to fit my newer Kia Sorento. The process was smooth, and everyone did whatever they could to make sure I was happy. More

Had a very nice experience with these guys. Got a great deal on a new Kia Rio, which I traded in my 08 Rio for, and the process was seamless. We went back a week later and traded in my wife's 08 Sorento f deal on a new Kia Rio, which I traded in my 08 Rio for, and the process was seamless. We went back a week later and traded in my wife's 08 Sorento for a 2013. We will definitely be back when we are ready to buy again, and use these guys for our service needs, which should be few, and maintenance. Mike is a solid, honest, and nice guy. We worked with Dub and Jeremy both times and they got us fantastic rates on both vehicles. More

I flew from Los Angeles, CA to see the car based on the conversation with Used car manager Dennis. The truck had lots of problems none of which have been advertised. Few images with low resolution with no conversation with Used car manager Dennis. The truck had lots of problems none of which have been advertised. Few images with low resolution with no advertised price (obviously to get you in and use their techniques) The truck has wrong tires on making a huge humming noise. Seats were cracked. The trick was dirty, lot of rust. They kept saying they will fix it. How you going to fix the rust? I don't recommend buying at least used car. More importantly although most of their sales people I came in contact were very friendly specially Quyen, this place has a terrible used car manager apparently known as Dennis. In short he is arrogant and rude. Don't know why but I believe he kept saying he is too much into the car and can't let it go for less??? If he can't manage inventory, have attitude with customer, he should look for another job. This is not his cup of tea. I think I knew what I wanted, I would have even paid for discounted price he told me ($2500 less than what he was originally asking) but I left because of his attitude. Ended up buying a 2008 Hummer (their was 2007) much cleaner than their with $1000 more from BBC sportmotors. The whole transaction with BBC took less than an hour but they were friendly. Feel really sad for those who have to work with Dennis. I would fire him just to have a nice working environment for my employees and customer. More

I've worked with Patterson Kia for over three years and have referred a ton of friends to them, all of whom are very happy with their purchases (including my MIL!). I purchased a used car from Patterso and have referred a ton of friends to them, all of whom are very happy with their purchases (including my MIL!). I purchased a used car from Patterson Kia in January and we have been thrilled with it as well. The service department is great, the internet department is extremely helpful, and the salespeople can sell both new AND used cars - so no hand-off to someone else in a different building or location if you decide to cross over. The dealership is a little tough to get to - you have to loop around Interstate 20, but it is worth that small hassle. More