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Patriot Subaru

Saco, ME

3.7
250 Reviews

769 Portland Road

Saco, ME

04072

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250 Reviews of Patriot Subaru

January 26, 2018

Wonderful People are always so pleasant and helpful always very knowledgeable and the timing is always pretty close to what they tell me It will take. Very sat More

by KaylaB143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Johnson
January 23, 2018

Recent Tire purchase Very professional and knowledgeable. I recently had to set of new tires mounted at Patriot Subaru. The service team is very professional and courteou More

by LuvTheSnoe519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zander
January 19, 2018

Always a positive experience! I’ve been coming to Patriot for my inspection for 3 consecutive years now. Herb always takes care of me, informs me of any concerns and gets me out th More

by Aedunigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Johnson
December 23, 2017

Wayne in repair is awesome I always get a great experience. This is why I keep coming back service is great. Appointment availability is important. Wayne knows my car and is a g More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only Wayne please , Wayne Durgin
December 18, 2017

Awesome service Always a great experience. Friendly experience staff. Up front with what ever work is done. Love Patriot Subaru.i will always use them for service and More

by Bob p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn leavitt, Vinnie Martorano, Bob Bartnick
December 12, 2017

Excellent service I had an amazing experience at Patriot. My salesman, Matt Rieders was very knowledgeable and helpful, as was Bob in finance and all of the sales manag More

by Samwartenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Shoemaker, Brian Beattie, Matt Rieders, Kaz Bell, Bob Bartnick
December 10, 2017

My new favorite dealership. Only been a customer for 6 months but have only very good experiences with them. I had a small mechanical problem and it was fixed in an hour. They ha More

by Debra123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom talbot , Dustin Kimball
November 05, 2017

Don't stand behind their product .Have a 2017 Legacy Sport that has bubbles in the clear coat and they are saying it is from outside forces. They didn't even push to get it repaired , More

by pjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The owner , Paul Hall
Nov 08, 2017 -

Patriot Subaru responded

Hi Taylor, We appreciate that you took the time to review, but we must add some clarity to the situation. The damage to the clear coat was caused by tree sap. When sap drips on the body it must be removed quickly, or it will harden like glue. It forms a shell while at the same time leaching through the clear coat causing irreversible damage to the paint. We contacted Subaru asking for warranty coverage and after some back and forth with them that took some time, they would not offer coverage under a warranty. When your father called, we suggested that he reach out directly to Subaru to plead his case, because there are some unique situations where they’ll make concessions when they hear first hand the concerns of a customer. He was successful and Subaru of America agreed to a good will payment, not a warranty payment, of $1000 to repairs. When your father re-contacted us, he asked us to pay the remainder, but respectfully we said that we honestly did not feel this was a situation that was caused by anything we did or didn’t do and hence would not be willing to provide additional compensation. We did call Subaru again, but they stood firm at their offer of $1000, particularly since this is not a warranty issue. We would suggest that you contact your insurance company and talk to them about the damage and how it occurred, to see if your policy will provide some additional coverage. A tree didn’t fall on your car, but the sap can really create a problem. It’s unfortunate that you see us in a negative light, but hope that this sheds some insight on the chain of events. We always stand behind our workmanship and if we had in any way created or caused a problem, we would have taken what ever steps were needed to make repairs. We worked earnestly with you, always trying to help in a positive manner. Sincerely, Paul Hall Patriot Subaru

October 18, 2017

Matt r. was absolutely terrific . Ever thing is perfect .I love the vehicle ,I love my sales person , Matt Reiders , And Matt was extremely helpful through the whole process. I will b More

by birddog 12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, Readers, Matt Rieders
October 07, 2017

Very friendly and comfortable Sam Wartyburg was an excellent salesman felt very comfortable with him, he was a big reason I bought at Patriots. Jackie did an amazing job as a fina More

by rogerch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Parker
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