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Patriot Subaru

Saco, ME

3.7
250 Reviews

769 Portland Road

Saco, ME

04072

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250 Reviews of Patriot Subaru

May 21, 2018

Subaru Forester 2015 The crew there was amazing! Gave me a brand new car to drive while working on my vehicle. Assisted me with great advice in regards to using my compreh More

by Chefalison
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thul Leng
March 22, 2018

Servicd Really really good yo. Furthermore let me tell you that brevity has intrinsic value . I thought the first four word were sufficient but instead I'll u More

by Buttholesurfer6969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Leavitt
March 13, 2018

Recall service. Service for recall on vehicle went very smoothly. First time back in a while. Forgot how good the service was. Excellent as always. Worked with Wayne More

by Bob1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
February 28, 2018

Another Superb Visit! I need some service and answers to a few questions. Both areas were expertly dealt with I left with answers and an overall fine experience. These men More

by King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
February 27, 2018

Service Xander is great to work with and he is very thorough and detailed. I highly recommend taking your Subaru to Patriot Subaru for all your vehicle servic More

by Subguy1316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zander Girondel
February 26, 2018

Great service, as always, at Patriot Subaru! I took my Subaru Forester in for Maine State Inspection. Service was fast and free! Nice perk that they offer. Excellent customer service! Thanks Pat More

by captainjava
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
February 15, 2018

Great service again at Patriot Subaru. We took our Impreza in to have the alignment checked. Wayne was extra help full and had car taken right in. Excellent job by everyone! More

by Barry Herbert Sloat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
February 01, 2018

Great service! I’m always treated well here. The staff are honest, fair, and helpful. I highly recommend this dealership for both sales and service. Thank you More

by Alw29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Durgin
February 01, 2018

Subaru Forester 50th Anniversary Edition I traded my 2016 Subaru Crosstrek for the new 2018 Forester. They had vehicles all ready to test and salesman Mike MacDonald explained all the feature More

by danmac@maine.rr.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Creteau, David Shoemaker, Mike MacDonald, Adam Hall, Bob Bartnick
January 31, 2018

No stars On two occasions my new Subaru broke down on a highway off ramp with no warning signs. Both times no gear oil in the differential, both times within More

by Dickie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark O'Leary, Wayne Durgin, Paul Hall
Feb 02, 2018 -

Patriot Subaru responded

We always appreciate a review, and take the time to analyze. This has us a bit puzzled, as we can not identify you from the issue you describe, and you have posted the same review to a number of sites under different names. However, we will take your concerns seriously. You say over a year has passed, but If it was as you described - a maintenance error, we would have taken care of it, with or without the Lifetime Warranty. Second, assuming you had been following the service plan as established by the manufacturer, the Lifetime Warranty would have covered any thing that went wrong with the drive train. We would ask you to reach out to us and lets see if this can be resolved. The good news is that if you have been servicing elsewhere, and have maintained the manufacturer’s service routine, then you are still in fact covered by our Warranty. We can not be of any help, if we do not know who you are. Respectfully, Patriot Subaru

Feb 03, 2018 -

Dickie responded

If you can’t remember me, maybe you’ll remember threatening my wife to take down her bad review at the time this was happenening stating “we won’t be so willing to help with you giving us bad reviews all over the internet”. You also exaggerated then as you are now saying I’m writing reviews “on numerious other sites with different names”. By that you mean one other website, google reviews? Yes that’s a different user name it’s a totally different website, people don’t always get their same user names. It’s funny how every negative review is replied to the same way, by belittling the person like you tried to do here and then acting like your going to help. After my wife complied by taking down the bad review, you still couldn’t seem to get me a loaner car for the few months my brand new 2013 XV bought from Mark was sitting at your dealership. Paul was the service tech helping me, and the previous service manager was completely unprofessional, I believe his name was Glenn. I’m sure I ring a bell, again your trying to belittle me online like you do with every bad review. I don’t care if you offer me free services, you destroyed my trust two transmissions ago. Furthermore My service record was perfect up until that point, all services on time and at your dealership, Paul can confirm that. You apparently also need to read your warranties fine print because it does not cover maintenance items.

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