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Patriot Subaru

Saco, ME

3.7
250 Reviews

769 Portland Road

Saco, ME

04072

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250 Reviews of Patriot Subaru

July 29, 2014

$48 to change a fuse?! They charged my elderly mother $48 to change a fuse in her car today. The same car she bought new from them. Taking advantage of elderly, naive people More

by djlisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Hall
Aug 23, 2014 -

Patriot Subaru responded

Hi Lisa, I just saw your posting and wanted to respond. It did not list your last name, so I was unable to look at the actual repair order to find the details, but I thought I would take a minute to explain our procedure for diagnosing electrical issues. Often customers will bring in a vehicle with an electrical component that is not working. The first place that we check is the fuse panel. The fuse is designed to be the weakest link in an electrical circuit. If the fuse is blown, there is something in the circuit that caused too much of an electrical draw on the system and the fuse burned the link inside as it is designed to do. The fuse is usually not the root cause of the failure, but a safety mechanism designed to burn up in the event of excessive draw. When we replace the fuse and confirm that the electrical component is operating, we attempt to find the cause of the electrical issue. It could be from a chaffed wire, poor contact at an electrical connection, or in many cases of power port failure, we find that aftermarket cell phone chargers etc can be the problem. By simply replacing the fuse does not “fix the problem”. The $48.00 charge I am assuming was for 30 minutes of diagnostic time that your mother would have pre-approved for us to try to determine what caused the electrical issue. We can not run a successful business by overcharging customers. In the future, please feel free to contact me directly at 207-284-7900 with any issues regarding your service. I am here to ensure that our customers are happy with their service experience at Patriot Subaru. Please give me a call, I would be happy to look up the repair order and find a resolution for your last visit. Regards, Glen Reed Patriot Subaru Service Manager

July 18, 2014

Amazing they achieved the impossible . A New Outback owner Excellent Awesome Amazing experience. I thought it was impossible for me to own a new top rated car. A parent of 4 with 3 college tuitions and lim More

by malba6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Connolly, Tony Roberts
July 10, 2014

Outstanding Their willingness to please their customers is unparalleled. We just bought our second car from them. Service and sales outstanding. They stand by the More

by Lhanna111112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Connolly
May 10, 2014

More than pleased! Fantastic facility. Excellent customer service. Very well priced vehicles. I will make the longer drive anytime to visit them again for sales or servi More

by Kelemt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Creteau, Jackie Parker, Tony Roberts
April 17, 2014

There's more to a good deal than price I recently purchased a forester from Patriot Subaru and was pleased with the experiencs overall. The salesman was willing to work with my budget and More

by mperkins11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Connolly, David Shoemaker
April 16, 2014

Excellence Corey Createau, was our sales person on several vehicles and our experience was the best ever! . He went above and beyond each time we purchased and More

by mvtoth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Creteau
April 14, 2014

Great place to buy a car! Another great experience at Patriot Subaru! Tony and Vinnie took great care of us and sold us our second Subaru. With a newborn in tow, they were fast More

by aliciag2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie Martorano, Tony Roberts
April 14, 2014

Great end to a stressful, frustrating day Patriot was the last place that I decided to visit after going to 3 other dealerships. I was determined to buy a Nissan everyone told me to see Vinni More

by Bjg682
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vinnie Martorano
January 21, 2014

I wanted to comment on my excellent experience with Patriot Subaru. I was in search of a quality used vehicle- I found it at Patriot Subaru. Working with Mike and Bob was a very positive experience. More

by adamh14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bartnick and Mike MacDonald, Mike MacDonald
December 22, 2013

I was so impressed with how knowledgeable and confidently he spoke about all the cars we were interested. We never felt rushed or pressured. I also really appreciate how hard they worked to finance my first More

by Trumel613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McDonald, Mike MacDonald
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