Patriot CDJR of Tulsa

Buyer beware!!!!! My husband and I purchased a truck from here aprox. 2 and a half months ago. Sales and financing went pretty smooth for the most part(considering ther My husband and I purchased a truck from here aprox. 2 and a half months ago. Sales and financing went pretty smooth for the most part(considering there is nothing fun about buying a car). The issue came when we went to tag the truck. There was a lien on the truck which required a lien release. We are still attempting to receive the proper documentation. We have spent several hours on the phone, been into the dealership and sent emails to no avail. Every time we call we get passed around, sent to voicemails(cannot even begin to count the amount of messages we've left), and basically brushed off. They got the sell which seems to be all they care about. We are now approaching our 2nd payment(YES!!!! We have already made payments on this vehicle) and the vehicle is still not tagged. We will never purchase another vehicle from them and would strongly caution anyone else before doing so. As I've noticed in most of these reviews the issue seems to come after the sell most of the time. More

Great Customer Care ends with dream vehicle I went into the Bob Moore Chrysler Dodge Jeep Ram of Tulsa and I was greeted with smiles from all the employees and respect but my salesman was Mr. An I went into the Bob Moore Chrysler Dodge Jeep Ram of Tulsa and I was greeted with smiles from all the employees and respect but my salesman was Mr. Ant'Juane "Peanut" Baul. This young man took out time, he listen, asked me a few questions, showed me what was available; listened to me some more with utmost respect,. Then he went to work, he found just what I wanted and asked for. When I say this young man put his customer first he does and within his power he works on your behalf. He works hard to earn your respect and your trust. When he asked me to test drive a certain vehicle it was his first suggestion, which as a woman I turned him down, but when I say I drove that Chrysler 200 - 2016 off the Bob Moore lot, my goodness, I feel in love hard. Yes, after that first test drive I knew it had everything I wanted and more. I am proud to say I purchased it and I still in love with, good drive on the highway, smooth drive, large trunk space, looks like a foreign car so it looks as if you spend way more than you did. It has all the new tech items inside and the mileage on this one is beyond wonderful. So I would recommend this vehicle to anyone. So yes, I recommend the Chrysler 200, but more importantly I recommend the care you receive when you in the market for a car to go to this dealership and call on Mr. Baul , you will be glad you did! He is the best!!!! More

Excellent problem resolution The manager, Mr. Ryan Kimbrel, helped me to resolve a problem very quickly and in a highly gracious and professional manner. I would recommend this d The manager, Mr. Ryan Kimbrel, helped me to resolve a problem very quickly and in a highly gracious and professional manner. I would recommend this dealership to anyone simply for the way I was treated. Also, Mr. Doug Marrs was very nice to me. More

Service issues I was coming to the 3 previous dealers over a course of 22 years, Service was at one time really good at one time and excellent work. But since the ne I was coming to the 3 previous dealers over a course of 22 years, Service was at one time really good at one time and excellent work. But since the new owner took over somethings have went south. the lube techs do shoddy work on my vehicle at least, and the service prices have went through the roof. Mechanics do great work. More

3rd time is not a charm I have had my car serviced at Bob Moore, on a regular basis, since April of 2015. Along with regular maintainance I've had a few minor issues. My ca I have had my car serviced at Bob Moore, on a regular basis, since April of 2015. Along with regular maintainance I've had a few minor issues. My car is still under full manufactures warranty. I have had to leave my car all day several times. They never finish the work, have to order parts, need me to come back, leave my car all day again, can't duplicate the problem, and so on....its a major inconvenience. Not to mention they tried to charge me for things covered under warranty because the copied the mileage wrong, couldn't find my key fob, replaced the same part three times and still haven't fixed the problem. Not happy with them at all. The poor service clerks are understaffed and overworked...don't blame them...this is a leadership/management issue. Place always seems to be in chaos....always "under new management." More

Incompetant Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 w Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 weeks. So this is Transmission #2 partially rebuilt. I would want an update once a week on progress. Too much to ask for. I always had to call, chase down service rep, leave messages, etc. Then in middle March, 2016 transmission was on its way out, at 71K (14K traveled miles) miles. After Bob Moore had the van for ONE week, they gave it a look, and called me back, asked me what the issue was and then said there were not Error Codes. (The error codes turn on the Service Engine light). I said that the last time, there were no Error Codes, and the car did not move. So, I don't think I would put a lot of faith in the error codes to resolve where the problem is. I was told the van was ready, one day before MAY!.. Took 6 weeks for the 2nd incomplete repair. Transmission partial rebuilt #3. I returned to the dealer, and van was not ready. Paperwork goofs, etc. You would think that after all those weeks, they would washed and or vacuum the car. Absolutely not. Another thing I discovered is their phone system, and personnel are less than stellar. I would have to check on progress etc. No sense of concern, urgency, whatsoever. It was under warranty, one part or several gets ordered. Shipped UPS ground. Then when parts arrive, the ONE trained Transmission man is naturally on another car or 2. So, the van sets. Then once the parts gets installed, more parts are required, UPS ground , etc, etc. The root cause was not dealt with on the first visit. Then the 2nd time the van had traveled in the 14 K range before it broke again. I’ve now had the Transmission start to fail again, and the odometer is at 76K. Now, it traveled 5k miles. In a warranty situation, a rebuilt complete replacement is not what happens. They make an attempt to repair as little as possible, cross their fingers, and hope you sell it before they have to deal with it again. No doubt that on a warranty repair, there is a factory protocol in place. This regulation the dealer has to contend with, but upon a 2nd trip back within 15K miles, I tried to set off alarms that their procedure was far short of what is needed. The procedure is not working. But, ZERO research into root cause. Only parts that shown wear were replaced. Upon getting the paperwork and getting thru the goofs, I was looking it over. The person asked if there was anything else? I said, when I brought the van in, I was told a week later that no one could find an issue. Then why are there 2 pages of parts listed? I do not pull a trailer. It does have 150 - 200#s of items, but rarely a 2nd, or 3rd person. There was ZERO reason for Bob Moore Service dept to not have the van repaired for another 100-200K miles. Except, do what you have to get it gone. 10 weeks (2.5 months) of time the van has been in their shop, and root cause has yet to be determined. 55K original then 14K - 1st partial rebuild 5K - 2nd Partial rebuild What the future holds at another dealer is to be seen. 3k probably More