Patriot CDJR of Tulsa

Worst Service Department Ever! Since Management has changed over and new staff they provide horrible service. I’ve been a 25 year Customer and Since it’s change over to Bob Moore it has been the WORST. changed over and new staff they provide horrible service. I’ve been a 25 year Customer and Since it’s change over to Bob Moore it has been the WORST. My vehicle currently is there AFTER I’ve paid $800 to get my car fixed, brought it TIGHT back because it started running hot as soon as I left the shop, Now saying a gasket was blown knowing they Caused it. I’ve been WITHOUT a Vehicle for OVER 2 weeks and did NOT even offer me a loaner vehicle until they fixed what they damaged. I’m having to call them to check on the status of my vehicle and it’s a different story each time I call. They do NOT care about the customers. They just want you to spend MONEY. It’s all about MONEY with Bob Moore. They do NOT know anything about customer loyalty. I miss the old East Tulsa Dodge. It was way more professional, friendly, and they were very honest if they made a mistake they fixed it instead of trying to put the fault on the customer. I’ve contacted the corporate headquarters about my issues and I am going to continue telling my story because it needs to be heard. Do NOT take your car there. It will end up with MORE ISSUES than what you originally took it in there for. But I will get results! More

I purchased the 2020 jeep gladiator in February from Bob Moore and my sales man DiMarco Brown, Was excellent. This was my first new vehicle and over 26 years because normally the experience is horrendous. B Moore and my sales man DiMarco Brown, Was excellent. This was my first new vehicle and over 26 years because normally the experience is horrendous. But this was a fabulous experience! More

Great experience, no pressure to buy. I had stopped buy looked at a few trucks told sales I wanted to spend. I felt and went to 3 other Chrysler Jeep Dodge dealerships in town, to my suprise, I got the tru looked at a few trucks told sales I wanted to spend. I felt and went to 3 other Chrysler Jeep Dodge dealerships in town, to my suprise, I got the truck I wanted for way less than the competition offered. No pressures sales really. Definitely Stop in Bob More First before the competition you will be back. Thanks Brandon... More

Great customer service! The Service department had my vehicle finished in less time than they had told me. Nice waiting room and plenty of refreshments. vehicle finished in less time than they had told me. Nice waiting room and plenty of refreshments. More

I purchased my car sept 2 and it’s been in service more than I’ve got to drive it!!! They have not fixed my Jeep it’s been 4 months. than I’ve got to drive it!!! They have not fixed my Jeep it’s been 4 months. More

He was very informative and very nice. Exceeded our expectations finance was very polite and informative. Very nice experience overall. Would recommend to anyone to shop here expectations finance was very polite and informative. Very nice experience overall. Would recommend to anyone to shop here More

They did a great job like always. Took a little longer than expected, but they got the job done right. That shows perfection. TY. Mrs. Maljevac than expected, but they got the job done right. That shows perfection. TY. Mrs. Maljevac More

The dealership here always does a great job for me. They checked out all the points that needed checking out and I’m well pleased with their service. Awdin was very friendly and helpful. checked out all the points that needed checking out and I’m well pleased with their service. Awdin was very friendly and helpful. More

Customer Service non existent - they will not even respond I bought a 2019 Ram truck from Peanut and the crew at Bob Moore in Tulsa. They were great at the time of the sale, although they drug the paperwork o I bought a 2019 Ram truck from Peanut and the crew at Bob Moore in Tulsa. They were great at the time of the sale, although they drug the paperwork out for a couple hours - ugg. But then after the sale, their customer service was a COMPLETE let down. They went radio silent, would not respond, and would not follow through on promised items. Four Months later and they returned one text to say "working on it", but haven't responded to any other communications. I've been reaching out to Jarrett Rector, Chris Gilmore, Peanut - but they apparently only care about the sale, and not the customer post sale. Very Very disappointing. I will NEVER do business with that bunch again. More

Lazy, Inattentive, Incompetent, and Useless Sales Staff I inquired on a Monday morning. Got an email monday night. I called the dealership at 8:30am on Tuesday morning. The sales person was unable to get an I inquired on a Monday morning. Got an email monday night. I called the dealership at 8:30am on Tuesday morning. The sales person was unable to get an answer until 6:45pm that night for pricing. This is an obvious sign of lack of attentiveness. The asking price was $42k. I offered to buy the truck for this price but told i was unable to do so because i did not have a trade in. How stupid i must be to think a dealership would work with a customer to buy/sell a vehicle from them. Heaven forbid you help them make money. AVOID THIS DEALERSHIP AND FAMILY OF DEALERSHIPS AT ALL COSTS! More