Patriot CDJR of Tulsa

Service department is evidently understaffed: • I had an 8 AM appointment and arrived just before 8. The garage was full and I had to wait 15 minutes along with another customer to even get in the service d 8 AM appointment and arrived just before 8. The garage was full and I had to wait 15 minutes along with another customer to even get in the service door. • There was only one writing service advisor so there was another 10 minutes while he helped another customer. • I had what I recalled as a prepaid synthetic oil service and tire rotation. I ended up with not synthetic oil and had to pay $20 for my tire rotation. I only run synthetic in my vehicles. • The total wait time was 2 hours. What Express Lube are you guys referencing? More

Absolutely the best experience I have had with any dealership. I will highly recommend in the furure dealership. I will highly recommend in the furure More

I appreciate the fact I can schedule a service appointment on-line. The customer service I received was excellent from everyone I encountered. The waiting room was comfortable. The service prov appointment on-line. The customer service I received was excellent from everyone I encountered. The waiting room was comfortable. The service provided was performed in a timely manner and fit my schedule. More

Didn't care for the deal on paper. ..changed.at purchase agreement. Stellantis is in trouble. ..changed.at purchase agreement. Stellantis is in trouble. More

Where to begin with this. .... First off I'll give credit where it's due. The tech who wanted to hang on to it over the weekend to be able to finish the job to his satisfacti .... First off I'll give credit where it's due. The tech who wanted to hang on to it over the weekend to be able to finish the job to his satisfaction. Thank you! Here's where it starts to get a little ugly. I don't know if I was sold something that had some band-aids on it or what has been someone's problem child. I've had it in my possession for two days and it's no longer drivable. It stalled twice on the way, and then repeatedly the following day. I'm glad I was able to get it home. If I'm asked to bring it back to Tulsa, I'm not paying for that tow, and there's going to be some conversating going on. I can't do anything about getting it fixed till Portfolio has their copy of the warranty contract. I've been reaching out about getting that done and getting no where. The mailbox I keep getting sent to is full, can't leave a message. Aside from an known issue there was nothing wrong with it when I test drove it. Now this. A lemon? Your communication sucks. I had to talk to at least two different people just to find out that I was able to come get the Jeep. It was almost like pulling teeth. So I've got a car with a CEL after two day, miss firing like crazy, code P0300 and I can't talk to anybody so far. Next time I call I'm going to be wanting a manager and someone who can take steps to help rectify this situation. Ramses has a text with a picture of my code reader, said "I'll let someone know". So far crickets. Not even a week after I signed papers and I might as well be on a desert island. Please don't leave me wishing I'd bought a 4Runner instead. More

I do not recommend using them for recall repairs. I was scheduled a week in advance for 10am, and they even said they had the parts in stock. I got my truck there at the shop by 9:45am and taking off I was scheduled a week in advance for 10am, and they even said they had the parts in stock. I got my truck there at the shop by 9:45am and taking off work to get it situated and fixed. I asked if my truck would be done that day because I would like to not miss work as much as possible. I had a recall for an air bag replacement that takes an hour and a half tops if no issues and then the other thing was a pinion nut. I called same day after 5 hours to just get an estimate and noone returned my phone call to give me an updated status. Called after 6pm and the service department was closed with still no valid response to when it would be done. Called the following day at 8am and asked when it would be done and still never got a call back so I went up there at 10am to just retrieve my truck because no communication was happening. They decided to tell me that they have it in the air now working on it and asked me to give them an hour. I kindly obliged. I was respectful. Bobby spoke with me and tried his best to handle the situation but the tech was rude to him. Bobby handled his composure so well, and stepped away getting the service manager involved. I have to applaud Bobby for doing his job and being patient with the tech. I do not recommend this service department for minor things, they tend to tell you what you want to hear but never follow through. I was dissatisfied and disappointed. Hopefully soon they get it in order and take customers needs in thought. I missed a day and a half of work tending to this matter. More

I he was very aggressive on getting my loans approved and getting all the necessary information to the lender so we can get our vehicle on time getting all the necessary information to the lender so we can get our vehicle on time More

They did not have the part I needed. They said one was at the Broken Arrow dealership. I asked: When do they close? Your parts clerk told me they close at 6:00. I got there, got the par They said one was at the Broken Arrow dealership. I asked: When do they close? Your parts clerk told me they close at 6:00. I got there, got the part, only to learn their service shop closes at 5:00. So I had to come back to Patriot dealership the next day to get the part programmed. I think a little better communication would have helped. I was never given an estimate of my service needs. More

Great customer service and friendly atmosphere! Everyone was helpful and explained everything I needed to know! Everyone was helpful and explained everything I needed to know! More

Yes i would recommend Patroit CDJrR of Tulsa. They do a professional taking care of my Jeep They do a professional taking care of my Jeep More