Patriot Buick GMC
Killeen, TX
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110 Reviews of Patriot Buick GMC
Excellent service! James G. is greatly appreciated. Sales representative, James Guignard was extremely professional, kind and humorous and most of all non-judgmental. He treated me like family. I recom Sales representative, James Guignard was extremely professional, kind and humorous and most of all non-judgmental. He treated me like family. I recommend this company. More
THE BEST CAR BUYING EXPERIENCE EVER JAMES GUIGNARD IN SALES AND JEFF IN FINANCE ARE THE BEST.TOP NOTCH HANDS DOWN. I RECOMMEND PATRIOT GMC TO ALL WHO ARE LOOKING FOR THEIR NEXT VEHICLE JAMES GUIGNARD IN SALES AND JEFF IN FINANCE ARE THE BEST.TOP NOTCH HANDS DOWN. I RECOMMEND PATRIOT GMC TO ALL WHO ARE LOOKING FOR THEIR NEXT VEHICLE PURCHASE. More
They helped me a lot They're really knowledgeable dealers. They showed me all the vehicles that I'm looking for. They also worked with me of what i can afford on certain v They're really knowledgeable dealers. They showed me all the vehicles that I'm looking for. They also worked with me of what i can afford on certain vehicles. Good customer service too.👍 More
Quick & Easy The gave me the deal I wanted.. Just that easy! LaShanda was absolutely wonderful to work with. I drove an hour and a half to go to this dealership an The gave me the deal I wanted.. Just that easy! LaShanda was absolutely wonderful to work with. I drove an hour and a half to go to this dealership and after the experience I had, I'll go back to buy my next vehicle. More
Amazing thanks to mike moody Helped me in every way possible. Awesome honest guy. I love my car. Would recommend this lot to all of my friends. Thanks for all of your help Helped me in every way possible. Awesome honest guy. I love my car. Would recommend this lot to all of my friends. Thanks for all of your help More
Worse service Beware of patriot Buick GMC of Killeen, the worse service department I have seen, I took my vehicle a hummer H2 couple months ago for a water leak in Beware of patriot Buick GMC of Killeen, the worse service department I have seen, I took my vehicle a hummer H2 couple months ago for a water leak in cab they told me that the drain hoses were gloc so they told me that needed to be flush them so I pay them for the labor, a few days pass and we had a bad storm when I got in to the vehicle the leak was worse than before was pouring water in the all cab so I took it right away so they can see it the water has mess up temporally all the electronic components include the GPS and radio, I end up leaving it there, after 2 days they told me that the water this time was coming between the 3 center light markers seals are bad bet they don't have just the seals I will have to replace the all lights and will cost me over $400 dollars to replace them I could it bought the seals only for $50 dollars on line, but I could not wait so end up getting replace the lights as they told me, they have give me the warranty that won't leak anymore, almost a month pass by we didn't have any rain until this weekend and for the 3rd time water was coming trough the roof, I took it back I was so disappointed even talk to the managers I leave it there again, after couple hours they call me and said the now the water is coming to the other 2 light markers on the outside and will cost me again over $400 dollars to replace them, this place make me so sick and upset that I just went to pick up the vehicle I fell abuse by this place they just want to take advantage of the costumers, my friend was having the same issue whit them bringing the a Cadillac back and forward to get it fix every time they told them it was something else, so the so they end up taking it to Cadillac in Temple and finally got fix with no further issues, I thought this wouldn't happen to me because I was in the ARMY, but I was wrong, I wouldn't recommend this place to my worse enemy I am going to Fort Hood to make sure this place be off limits for service members I don't want they keep taking advantage of soldier, veterans and families anymore. More
Excellent Dealership I went online and found the car that I wanted at a few different dealerships. Patriot was the only one to respond. I spoke with sales lady LaShanda Wi I went online and found the car that I wanted at a few different dealerships. Patriot was the only one to respond. I spoke with sales lady LaShanda Wilson who was very nice and extremely professional over the phone. I then drove from Austin to Killeen and met with her and test drove the vehicle. Needless to say, I drove away with the car of my dreams. Yes I would recommend Patriot Buick GMC to everyone. They are fast, curtious and very professional but yet not pushy. More
Best trip to the a car dealer ever. My sales agent was great It was great because of the agent that I had. He knew everything about the two trucks the I bought. I have never had that type of experience before. H It was great because of the agent that I had. He knew everything about the two trucks the I bought. I have never had that type of experience before. He did not have to go in great details about it. But he made sure that I understood everything. That's why it great. Being in the military for so long, this is how a dealer ship should work. More
Purchased Used vehicle Shonda, our sales rep was nice, helpful, & patient. She had a bow on the hood of the car when we arrived. That made us feel special. She answered all Shonda, our sales rep was nice, helpful, & patient. She had a bow on the hood of the car when we arrived. That made us feel special. She answered all of our questions expeditiously. We live 7 hours away & found the vehicle online & had several questions about it since we couldn't see it in person. I was very pleased with the way she handled herself & wasn't pushy. I don't like pushy sales people-at all! She gave us her personal cell # and told me it was ok to call or text her on her day off. She worked hard & went the extra mile to earn our business. The only thing that I have concern on, is I asked if the vehicle had any dents, scratches, door dings, scrapes etc. she said that it didn't have "ANY dents, scratches, dings, or bruises" "it is in excellent condition." That was NOT true. The vehicle has a bad deep dent in the fender, several door dings down to the metal, several deep scratches all over it. If I knew about these, I wouldn't have driven that far to purchase it. After we drove that far & already taken a loan w/ our bank and had the check to pay for the car I felt as if we had to purchase it. By used car sales standards-that may be considered excellent condition. Shonda had the service dept. shampoo some of the stains (not all-but major ones) out of the seats for us while we signed papers. She did what she could to make us happy. She had already sent it to be shampooed before we traveled to pick it up, but several stains were missed. The vehicle only came with one key & the dealership refused to purchase another one. I was never told that there was only one key. Maybe this is a new norm?? I have ALWAYS received 2 keys with EVERY (several) vehicle I have purchased. A 2nd key cost $321. Finally, we got the dealership to agree to pay for half of the key cost. Patriot was not willing to budge when we offered them $500 less on purchase price. Then we offered $250 less, they still wouldn't budge. This vehicle had been on their lot 3+ mos & had been sold recently, but the buyer's credit/loan wasn't approved so I figured they would want this vehicle sold. The F&I guy was somewhat friendly-fake nice. You could tell he had the same speech for everyone. Wasn't genuine. More
Great salesperson I like Whitney she was a great salesperson and helped me but I couldn't find a car that worked for me but told her to get back with when something els I like Whitney she was a great salesperson and helped me but I couldn't find a car that worked for me but told her to get back with when something else comes in More