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Patriot Buick GMC
Killeen, TX
110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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110 Reviews of Patriot Buick GMC
January 19, 2023
Came in for a vehicle inspection but since I live in Williamson county, the service rep told me that they could inspect the car but it would not be "valid" for my county. I asked what the charge was, a Williamson county, the service rep told me that they could inspect the car but it would not be "valid" for my county. I asked what the charge was, and was told that there was no charge. More
by popster1
Employees Worked With
Always good to see Andre and Dean, Rachel Sutton
January 17, 2023
Out of your principal I am warning others to watch out for these lessons I learned here at this dealership. I was able to determine that the dealership had information about the issues of the 2015 camaro for these lessons I learned here at this dealership. I was able to determine that the dealership had information about the issues of the 2015 camaro with 40,000 mileage. Nail In my tire I had to fix...driver window needed reprogrammed, and battery with dead cell.. after calling the next day I said that I felt I got taken and wanted my trade back . I then left a review based on what happen and the next day Mr. Andrew Waters called me and gave a.... well let's say what i thought was genuine apology and we worked out everything. The battery issues had not happened yet ..that was the day after speaking with Andrew. So the next day my wife is at work and of course the battery is dead. She had to wait for 2hrs. I then text Andrew and informed him that the battery was dead and I would handle the cost of window being fixed and asked for battery to replaced. 2days after I buy the car the battery needs replaced. Come on does anyone really believe the battery checked out good when I purchased. I mean I was told a 100 and something point inspection was done. Anyway Andrew has ignored all attempts to take care of issues that needed to be addressed before they sold it to a Disabled Iraq and Afghanistan veteran. My point bringing that up is if I'm a victim of this I would think anyone would be. Really should change the name of establishment to something else than Patriot. Bottom line I take responsibility for my purchase and will fix my issues myself. Thought this place was different lessons learned is you will get burned 🔥 question is how bad! Ps Andrew you will not snake your way and get me to remove review like last time.. yea Andrew said at first he would only make this right if I removed the original review I made. So I did More
by Jrlmagnolia1977
Employees Worked With
Andrew waters
December 29, 2022
I’ve visited Patriot GMC dealership on multiple occasions from services on my vehicle to buying a brand new vehicle. I enjoy the customer service greetings from Ms. Kim. It’s always pleasant! from services on my vehicle to buying a brand new vehicle. I enjoy the customer service greetings from Ms. Kim. It’s always pleasant! More
by Michelle Solis
Employees Worked With
Ms. Kim
September 13, 2021
I found a hot selling vehicle on one of the major auto websites that was located at Patriot GMC. I used the website’s template to express interest in the vehicle. I quickly received a note that the vehi websites that was located at Patriot GMC. I used the website’s template to express interest in the vehicle. I quickly received a note that the vehicle was available. I’m feeling good. Brief call with the sale’s person to confirm it was physically on the lot. Confirmed that website price is the price. Feeling better. We discussed that I was an out of state buyer. We could do everything remotely and I’ll be there the next day to pick once they give me the OK. Sales person needed time to work the numbers. A short time later, the numbers were presented. I confirmed we had a deal. Now I’m excited. However this is my first attempt at purchasing a vehicle remotely so understandably there is opportunity for some missteps. Great customer service is how you respond when things go off plan. Patriot GMC of Killeen stepped up, took ownership of the situation and offered a reasonable and fair resolution. Thank you to leadership for cultivating an environment of customer focus and continuous improvement. Fair pricing gets you in the door, customer service keeps you coming back. Please share my appreciation with the team: thank you Lynese, Bobby, Clint & the team member who picked me up for the airport! (Sorry I forgot his name) More
by VS
Employees Worked With
LYNESE FOSTER, BOBBY FORTNER, CLINT HARLER
September 07, 2021
This dealership was very helpful ordering me a new Yukon. Fantastic service and the vehicle is perfect. The buying process was very easy and I would return for my next vehicle. Fantastic service and the vehicle is perfect. The buying process was very easy and I would return for my next vehicle. More
by GMCBuyer
Employees Worked With
Rachel
August 15, 2021
I hit a one foot high block of cement and damaged my radiator and condenser. As usual the crew at Patriot GMC performed faultlessly with all aspects of my GMC repair. My service desk representative (Kim radiator and condenser. As usual the crew at Patriot GMC performed faultlessly with all aspects of my GMC repair. My service desk representative (Kimmy) did a great job of setting up the repair job and keeping me informed of the repair status as well as any delays or changes with the repair. I appreciate their hard work in getting my Acadia back on the road. Thanks :) ... More
by jsteverding
Employees Worked With
Kimmy did a great job of keeping me informed throughout all fascits of my Acadia repair job..
