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Patrick Cadillac

Schaumburg, IL

4.2
253 Reviews

526 Mall Drive

Schaumburg, IL

60173

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Showing 253 reviews

September 22, 2020

My salesman Sergio Rivera was excellent . He took the time and help me with my purchase of my rental car ATS and drove with the car. Margaret J Jones More

by margewj7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
annette viti, Annette Viti
Sep 25, 2020 -

Patrick Cadillac responded

Patrick Cadillac would like to thank you for the time you’ve taken to provide us feedback and for the 5 Star Review! Customer feedback motivates us to improve the customer experience and our processes! We are delighted to hear that Sergio was able to help you with the purchase of your vehicle. -Patrick Dealer Group Customer Relations Team

September 20, 2020

Dealership was friendly, clean, Covid 19 safe. My salesman, Sergio Rivera was excellent. He took the time to help us and we drove away with a gorgeous 2020 XT5 SUV. Sergio Rocks!!! More

by LINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rivera
Sep 25, 2020 -

Patrick Cadillac responded

Hi Linda, We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with everyone and we sincerely appreciate your kind words! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Sergio made your visit a memorable one and was able to help you find the perfect vehicle! We look forward to building a relationship with you and congratulations on your new 2020 Cadillac XT5! Thank you again! -Patrick Dealer Group Customer Relations Team

August 12, 2020

I wouldn't recommend this dealership for any repairs.i took my 2016 escalade in for service on 8-1-2020 they told me I need shocks.the representative said he would call my extended warranty company and g More

by Antonio
Recommend Dealer
No
Employees Worked With
Annette Viti
Aug 17, 2020 -

Patrick Cadillac responded

On behalf of Patrick Cadillac, we would like to apologize that your experience wasn’t a positive one. We appreciate your feedback! It helps us understand areas in our business that needs improvement. We would like the opportunity to research your visit along with our management team at Patrick Cadillac, however your online review profile isn’t providing enough information. We would appreciate it if you would email customerservice@patrickcars.com with your full name, date of visit, originating reason for your visit, email or best number of contact so our can fully understand what happened. We thank you for your time! -The Patrick Dealer Group Customer Relations Team

July 29, 2020

Treated with respect After visiting five dealerships over two days, this place really stands out by comparison. We were treated courteously and with respect through the wh More

by Steve
Recommend Dealer
Yes
Employees Worked With
Mikhail Vilchik, Patrick Douglas
Jul 31, 2020 -

Patrick Cadillac responded

Hi Steve, We are very happy to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! With so many dealerships and choices our team at Patrick Cadillac is working hard to make a difference in the customer experience and we are delighted to hear that Steve, Mike and our team made your visit a memorable one. We look forward to working with you again and enjoy your new car! -Patrick Dealer Group Customer Relations Team Positive Option #3

July 09, 2020

Purchase with least pain! The experience of the purchase of a CPO vehicle with Ed was perfect - easy, guided in the right direction, and painless negotiation. The Finance Manag More

by MQS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole, Katie, Mercedes, and Ed
Jul 10, 2020 -

Patrick Cadillac responded

Hi! Thank you for the kind feedback! We are thrilled to hear that your experience at Patrick Cadillac was one that you felt worthy enough to share with everyone and we sincerely appreciate your review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Ed and Nicole made your visit a memorable one! We look forward to building a relationship with you! - Patrick Dealer Group Customer Relations Team

March 16, 2020

Raymond was excellent to work with! He made the whole experience quick and easy with no pressure to buy. Sales manager Joey responded quickly to my text messages to set up an appointment for a test drive More

by jamesd1831
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 16, 2020 -

Patrick Cadillac responded

Hello So glad to hear you enjoyed your experience buying with Patrick Cadillac! We strive to make every guest buying experience special and it looks like we were able to do that! We Will make sure Joey knows you enjoy working with him too! We hope to see you again soon! -The Patrick Dealer Group Customer Relations Team

March 15, 2020

Very pleasant experience!! No pressure to buy Raymond Hookfin was a excellent salesman car cleaned and parked at the front door with a thank you card loved it!! More

by goforthinthelord
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 16, 2020 -

Patrick Cadillac responded

Hello! Thank you for leaving us this positive review! We are pleased to hear our team was able to make your experience so enjoyable and we hope to see you again in the future! -The Patrick Dealer Group Customer Relations Team

March 04, 2020

Had my eye on a Cts coupe. Raymond had it ready to go when I got there. The whole experience went great and Raymond is very trustworthy. Thanks! More

by ALLDOUGH
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 06, 2020 -

Patrick Cadillac responded

Hi We are incredibly grateful that you took the time out to leave us this note. Patrick Cadillacstrives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. We hope you enjoy your CTS coupe and we will let Raymond know you enjoyed working with him! -Patrick Dealer Group Customer Relations Team

March 03, 2020

Love my new Cadillac I have not bought a car in 13 years. Part of my reason for putting it off was I just was not up to sitting for hours and hours with a finance manager More

by lks35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Hookfin
Mar 06, 2020 -

Patrick Cadillac responded

Hi We are incredibly grateful that you took the time out to leave us this note. Patrick Cadillacstrives to put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. We hope you enjoy your XT5! -Patrick Dealer Group Customer Relations Team

February 24, 2020

Steve Popp, Cadillac Sales, is the reason I keep coming back to Patrick Cadillac...this is my third purchase from him. He is a straight shooter, and makes the experience enjoyable. I highly recommend seein More

by Strzel
Recommend Dealer
Yes
Employees Worked With
Annette Viti
Feb 28, 2020 -

Patrick Cadillac responded

Hello! Thank you so much for taking the time out of your day to leave us this kind review! We know how many options you have for buying a new car and we know how important our client advisers are in making your experience enjoyable so we will make sure Steve knows you enjoyed working with him! We hope to see you again soon! -Patrick Dealer Group Customer Relations Team

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