Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Patrick Cadillac
Schaumburg, IL
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 257 reviews
February 17, 2023
Working with Erin P was a very nice change from working with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such a pleasant change. Their service department was another reason I purchased from Patrick. This is my 3rd Cadillac and I am very happy. More
by Bridgetlazare
Employees Worked With
Erin Pyrchia
February 14, 2023
What an outstanding service! Order placing process was smooth, friendly and efficient. Haven't seen anything like this! Impressed by the dealership and by the salesman (Mike Vilc Order placing process was smooth, friendly and efficient. Haven't seen anything like this! Impressed by the dealership and by the salesman (Mike Vilchik). Order confirmation from Cadillac received less than 24 hours later More
by digitaldr1
Employees Worked With
Mike Vilchik
February 06, 2023
I placed an order for brand new 2022 Escallade back in March of 2022. Finally getting some traction now, February 2023 and was promised delivery in 6-7 weeks from now. Will update review with progress as March of 2022. Finally getting some traction now, February 2023 and was promised delivery in 6-7 weeks from now. Will update review with progress as the order moves along More
by Eugene
Employees Worked With
Steven Popp
December 08, 2022
Purchased a 2017 Cadillac XT5 cash money and noticed when leaving the dealership a chip in the windshield. The manager was rude and tried to say how do we know you didn’t do this on the way home. Not willing leaving the dealership a chip in the windshield. The manager was rude and tried to say how do we know you didn’t do this on the way home. Not willing to resolve the issue. I put in a call to Cadillac Corrporate Office let’s see if they can assist. Bad for business be careful shopping at this dealership 😡 More
by marrellstewart
Employees Worked With
Jose was the manger name I think
December 06, 2022
I purchased a certified Pre-Owned XT5 from Patric Cadillac. My sales person was Erin and the used car manager was Jose. Erin and Jose are both great people to do business with. I had some issues that Cadillac. My sales person was Erin and the used car manager was Jose. Erin and Jose are both great people to do business with. I had some issues that were taken care of promptly. I would recommend this team to anyone. Thank You More
by Tony
Employees Worked With
Erin and Jose
July 22, 2021
We bought a certified 2020 xt4 and paid cash, love the car untill we got home only to see the rims were all chewed up. We are seniors and didn't look close at the time of purchase. When I called the manag car untill we got home only to see the rims were all chewed up. We are seniors and didn't look close at the time of purchase. When I called the manager the very next morning he said "it's your car now it left here fine". We only drove it home and saw it in the daylight the next day. The 3 day return policy is an outright lie because the manager said well you did that damage on your way home. This could not happen because it's on all 4 wheels. We want to return the car and get our cadillac trade in back but they said. It's already in the service department being worked on. They are cheaters and liars. More
by Dave
Employees Worked With
Annette Viti
June 03, 2021
Horrible service and price gouging. They charged me $600 to replace the master air sensor … which takes literally less than 2 minutes! It also took 6 days during which I had to rent a car. The part cost $ to replace the master air sensor … which takes literally less than 2 minutes! It also took 6 days during which I had to rent a car. The part cost $120 and the expected labor cost online was $50-60! I wrote them and they never bothered to respond. Their original estimate was $800!! They were always high priced but I convinced myself it was worth it … but the extremely poor service, gouging, and seeming incompetence is way over the top. The slick service team and amenities belie an ugly truth. More
by Sabrina H
Employees Worked With
Shane
June 02, 2021
Very disappointing as I tried to give them my service business for a CT6 Platinum that I purchased out of state. Because I didn't buy it there, they were less than friendly with wanting to service my car business for a CT6 Platinum that I purchased out of state. Because I didn't buy it there, they were less than friendly with wanting to service my car let alone review some of the features on the car. Availability of service dates was unreasonable. It was as if since I didn't buy it there they didn't want to be bothered with it. I wasn't a priority to them. Seriously? A little too arrogant for me like they were doing me a favor. I just brought my business to another Cadillac dealership that was more than happy to earn my loyalty and business. More
by Rodzimmerman
Employees Worked With
Annette Viti
February 27, 2021
Everyone so welcoming. Jose Olvera was a salesman. He was very thorough not only from beginning to end, but checks in with us regularly in case we need anything or have any questions. Nicole Schomer in Finan very thorough not only from beginning to end, but checks in with us regularly in case we need anything or have any questions. Nicole Schomer in Finance was fantastic !!! She did everything possible to help us be comfortable with our purchase and payments. She explained the paperwork in easy terms and didn't try to prolong the process. More
by ulm624
Employees Worked With
Nicole Schomer, Jose Olvera
February 23, 2021
This dealership is a class act. Everyone was so helpful and knowledgeable. The saleswoman, Fran Scepanovich, was extraordinary, no pressure and well versed in cars. and knowledgeable. The saleswoman, Fran Scepanovich, was extraordinary, no pressure and well versed in cars. More
by ycappiello
Employees Worked With
Fran Scepanovich, Joseph Ignoffo, Roy, Annette Viti
