Patrick Cadillac

I recently leased a 2024 XT5 Luxury Platinum Edition. It was an indeed pleasure working with sales associate Erin Pyrchla. I really felt like she had my best interest at heart . I look forward to a grea It was an indeed pleasure working with sales associate Erin Pyrchla. I really felt like she had my best interest at heart . I look forward to a great relationship with Patrick Cadillac. More

Was treated promptly through all processes of purchase process. Purchase price listed was honored even though advertised price was increased process. Purchase price listed was honored even though advertised price was increased More

I have been dealing with Steve Popp for all my Cadillac cars and Steve is the BEST of BEST,,,,he is congenial,,super knowledgeable,,,,cannot do enough for you .... always extends a helping hand..... he tr cars and Steve is the BEST of BEST,,,,he is congenial,,super knowledgeable,,,,cannot do enough for you .... always extends a helping hand..... he truly makes you feel like you are family & treats you like a family member. Steve is absolutely. positively a genuinely good person...he always does his very best for you and always treats you with respect. Steve is the only reason we deal with Patrick Cadillac cause I am assured that I will receive the very best service and the car that fits my needs and price. Patrick Cadillac is very fortunate and blessed to have Steve on their team. I will always deal with Patrick Cadillac as long as I know Steve will be my contact.....why would I go anywhere else when I have the BEST with Steve. Norman Gastel More

I had a great experience with Stela; she was knowledgeable and friendly. We drove 250 miles to get to the dealership, and they were waiting for us for when we arrived. knowledgeable and friendly. We drove 250 miles to get to the dealership, and they were waiting for us for when we arrived. More

Once again Patrick Cadillac proved to be the worst when it comes to customer service. This is my second review of this dealership and I strongly recommend anyone to stay away if you are expecting any decen it comes to customer service. This is my second review of this dealership and I strongly recommend anyone to stay away if you are expecting any decent customer service experience. My initial issues were during sale process, where I had to wait for new car delivery nearly 12 months, with no updates and had to constantly follow up to get any information. Until I posted my first negative review there was no progression whatsoever and I only started receiving attention after review was posted. During sale process I was offered to purchase maintenance plan, advanced protection and GAP coverage and was told these could be canceled for a full refund. To make the long story short the dealer now refuses to issue $8500 refund for canceled protection plans, even though all cancelations were approved by GM. Finance manager Roosevelt, refuses to return my calls or take any action. I am now forced to file insurance claim that supposedly provides coverage for irresponsible dealers like Patrick Cadillac. STAY AWAY FROM THIS PLACE unless you are ok with horrible customer service experience. More

Rose was very helpful and did a very good job helping me buy my first car buy my first car More

Working with Erin P was a very nice change from working with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such with precious car salesmen. She was professional, cheerful and not pushy at all. She sat with me in my new car going over the options and it was such a pleasant change. Their service department was another reason I purchased from Patrick. This is my 3rd Cadillac and I am very happy. More

What an outstanding service! Order placing process was smooth, friendly and efficient. Haven't seen anything like this! Impressed by the dealership and by the salesman (Mike Vilc Order placing process was smooth, friendly and efficient. Haven't seen anything like this! Impressed by the dealership and by the salesman (Mike Vilchik). Order confirmation from Cadillac received less than 24 hours later More

I placed an order for brand new 2022 Escallade back in March of 2022. Finally getting some traction now, February 2023 and was promised delivery in 6-7 weeks from now. Will update review with progress as March of 2022. Finally getting some traction now, February 2023 and was promised delivery in 6-7 weeks from now. Will update review with progress as the order moves along More

Purchased a 2017 Cadillac XT5 cash money and noticed when leaving the dealership a chip in the windshield. The manager was rude and tried to say how do we know you didn’t do this on the way home. Not willing leaving the dealership a chip in the windshield. The manager was rude and tried to say how do we know you didn’t do this on the way home. Not willing to resolve the issue. I put in a call to Cadillac Corrporate Office let’s see if they can assist. Bad for business be careful shopping at this dealership 😡 More