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Patrick BMW
Schaumburg, IL
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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417 Reviews of Patrick BMW
February 16, 2019
Great First Dealership Experience Terry Shoemaker was the man that helped me finalize my first lease and I cannot recommend him enough. He is incredibly kind and patient and I am grate Terry Shoemaker was the man that helped me finalize my first lease and I cannot recommend him enough. He is incredibly kind and patient and I am grateful that I had the opportunity to work with him. Angelo Tramuta was great as well. He promptly responded to my texts, emails, and calls. He didn't turn me away when I essentially low balled him, and he took the time to listen to what I was thinking. He continued to help me understand some of the nuances of a lease and overall was very helpful. Ferik, Basil, and Alan stayed late until 11pm to finalize the lease. I never felt rushed, and they were all very kind. Thanks Patrick team for this experience, I'm loving the 320i! More
by MattW92
Employees Worked With
Terry Shoemaker
February 16, 2019
Informative, listened, no pressure, sold! Just purchased a new 540i xDrive. Terry and the Patrick BMW team provided all of the information I needed, they listened to what was important to me Just purchased a new 540i xDrive. Terry and the Patrick BMW team provided all of the information I needed, they listened to what was important to me to make a purchase decision, they explained available alternatives from product features to financing options and gave me the time to make my decisions. The product genius, Stephanie, helped me understand the multitude of car features. Fantastic experience and highly recommend Patrick BMW. Ask for Terry. More
by 540i xDrive
Employees Worked With
Terry Shoemaker, Stephanie
February 09, 2019
Best and Great experience as Always!! Thanks Again!! Hi Sal, I really enjoyed my experience with my new purchase for my birthday. I felt very welcomed and satisfied with my experience from the staff Hi Sal, I really enjoyed my experience with my new purchase for my birthday. I felt very welcomed and satisfied with my experience from the staff not to mention I’m a BMW loyalty customer and have been driving BMW’s for the past 18 yrs and love the service and the staff. I have known Sal for that amount of time and I cannot say enough about what a dynamite of a guy who has looked out for me and put me in the very best vehicle every time. Thank you so much Sal for everything you have done makes me come back every time!! I wanted to express my thanks, appreciation and satisfaction to you by sending you a picture and this message. Thanks Again!! Sincerely, Jennifer More
by Jennifer
Employees Worked With
Sal and Stephanie
January 24, 2019
Great experience no hassle car buying experience Great experience, no hassle car buying experience. Would buy from Patrick again and recommend to friends. Ask for Alan, he will take care of you. Great experience, no hassle car buying experience. Would buy from Patrick again and recommend to friends. Ask for Alan, he will take care of you. More
by EvesBMW
Employees Worked With
Alan
January 11, 2019
750i STOLEN FROM SERVICE BUT CUSTOMER RELATIONS WAS WORSE!!! MY 750i WAS STOLEN FROM SERVICE WITH MY KEY AND THEIR ANSWER WAS SPEAK TO THEIR LAWYER?? I would definitely steer very clear of this dealership. My ca MY 750i WAS STOLEN FROM SERVICE WITH MY KEY AND THEIR ANSWER WAS SPEAK TO THEIR LAWYER?? I would definitely steer very clear of this dealership. My car was taken in to replace a flat tire. I received a call two days later to notify me they LOST my car?!?! They had to file a police report and the car was recovered 2 days later in Chicago. I UNDERSTAND THINGS HAPPEN BUT THE KEY WAS MISSING FROM PATRICK. I also understand that theft happens but its unacceptable when its from a dealers service center; here is why I rate Patrick negatively. The way this situation has been handled is deplorable. I still have not put eyes on my vehicle since December 26th 2018, I have been called and offered some tires and alignment, without even seeing the vehicle, when I refused to accept anything before a comprehensive inspection was completed, they put me on ignore and started the voicemail game, I finally was told to call their lawyer......yup this is real. Do you want to trust your six figure investment with people like this? If this is service, is sales lacking integrity? The top makes the decisions and so far they have decided to ignore loosing a $100,000 automobile and show little if no remorse about their role in the situation. More
by radioairtim1
Employees Worked With
Andrew Malone and many others
December 22, 2018
Smooth Sales Transaction, with the purchase of a Used BMW Great Customer Experience ! Terry Shoemaker in Sales is the best, very professional and Knowledgeable. Purchased my 3rd BMW with Terry. Always accommo Great Customer Experience ! Terry Shoemaker in Sales is the best, very professional and Knowledgeable. Purchased my 3rd BMW with Terry. Always accommodating and courteous. Keep up the good work More
by John
Employees Worked With
Ferik Shuaipi
December 21, 2018
X5M service Great customer service! Josh in service is the BEST very professional and knowledgeable. I Highly recommend Patrick BMW for all you vehicle repair ne Great customer service! Josh in service is the BEST very professional and knowledgeable. I Highly recommend Patrick BMW for all you vehicle repair needs.Thanks again Josh. More
by noname69
Employees Worked With
JOSH
December 21, 2018
Great experience for my first lease This was my first lease, so when i came in, Vince took extra time to explain everything in details which was crucial for me as i was hesitant to get a This was my first lease, so when i came in, Vince took extra time to explain everything in details which was crucial for me as i was hesitant to get a lease before. Donna from financial services was also really pleasant, helpful and knowledgeable so the whole process didn't take long. The highlight was definetely my vehicle orientation - Elmir was very detailed and helpful; he showed me and explained everything about my new vehicle, all the tricks and shortcuts, technology features, etc - he is a living bmw encyclopedia!!! Based on the experience i had, i am looking forward to a long-lasting relationship More
by West loop
Employees Worked With
Vincent, Donna, Elmir
December 18, 2018
X3 Purchase I purchased an X3 from Angelo. This was my third car that I bought from Angelo and he is always accommodating, courteous, and conscience. Love the car I purchased an X3 from Angelo. This was my third car that I bought from Angelo and he is always accommodating, courteous, and conscience. Love the car, too bad its my wife's. More
by Ron
Employees Worked With
Angelo Traumatu
December 07, 2018
New car purchase Patrick BMW is a great dealership. The entire staff is friendly and treats you like family. Angelo Tramuta is a fantastic person. Anyone looking fo Patrick BMW is a great dealership. The entire staff is friendly and treats you like family. Angelo Tramuta is a fantastic person. Anyone looking for a car should call him More
by Tracy0829
Employees Worked With
Angelo Tramuta
