Pat Lobb Toyota of McKinney - Service Center

We took our Toyota in for warranty work and they concluded that there was nothing wrong since the "Check Engine" light was not on. This, and they had the nerve to act as though they were doing us a concluded that there was nothing wrong since the "Check Engine" light was not on. This, and they had the nerve to act as though they were doing us a favor because they'd checked and cleaned one intake component during the service. Their customer service is shoddy and they're rude at times and generally unhelpful most all of the time. I cannot recommend them because of their attitude and the fact that they never actually fixed anything. The problem continued to happen after taking the vehicle to them twice. More

There is no such thing as "Customer Service" here at Patt Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the eye. He did have his crew fix the situation though. With as many problems that Toyota is having right now and the amount of competition out there I would think they'd be tripping over each other to please the customer. I will drive all the way to Plano or even Rockwall now. This was not just one incident....it was the last several times I took my car there. Good Luck, Lobb.....you're going to need it. More