Pat Lobb Toyota of McKinney - Service Center

Lifesavers Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, a Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, and professional. My fix was handled quickly and painlessly. She is amazing at her job and definitely earned my business. This dealership earned my trust. More

Excellence For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excel For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excellent team. More

15K service apppintment Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue to take my truck here for service. More

Routine Maintenance Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a custo Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a customer. More

General maintenance and tech issue Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current w Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current with their software updates. After paying for technology to receive text messages and phone calls through my radio, it has never worked consistently. Big let down. More

Could be much better ! Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go th Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go there to have service, we see a bunch of their service advisors standing outside their office talking to each other. Forty years living in Dallas, we never see a car dealer's service center so terrible ! The only bright spot is their parts department. More

Service at Pat Lobb I am very happy with Pat Lobb. We have used.them for auto purchase and service for a number of years. Super people great dealership. I am very happy with Pat Lobb. We have used.them for auto purchase and service for a number of years. Super people great dealership. More

Excellent customer service Molly Stiles- Pat Lobb Toyota TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP would help me, given my recent purchase, so I had it towed there. TOP did put my spare on, which was the only "thanks" or goodwill gesture I got while there. My salesperson at TOP was "on leave" so no employee(s) there to advocate for me & my situation. Not a good feeling! Thankfully I had worked w/ Molly at TOM before. She's such a hard worker & so knowledgeable, not to mention she knows how to empathize with an extremely busy person who is suddenly immobilized by a non-functioning car. Please give Molly a raise! She's helped me many times, yesterday was the most important. Consistently the best customer service I've ever had w/ Toyota (16yr, now on 3rd Corolla) when working w/ Molly. She's also genuinely nice to my older parents, which unfortunately is becoming a thing of the past in our society. The only thing I wish Toyota (not Molly or TOM) would do is give me a break on the cost of yesterday , since I bought the "premier"(?) warranty package w/ my car, and since this is my 3rd Corolla. Otherwise very happy at the end of the day yesterday. Thank you again Molly! More

Great servive Pat Lobb Toyota has always given me great service. Always let me know if the service might take a little longer than planned and made sure I understoo Pat Lobb Toyota has always given me great service. Always let me know if the service might take a little longer than planned and made sure I understood what the next steps might be. I like the way they do business. More

Satisfaction This was my first visit to Pat Lobb's for service and was very happy with the experience. Will definitely be back for future service needs. This was my first visit to Pat Lobb's for service and was very happy with the experience. Will definitely be back for future service needs. More