Pat Lobb Toyota of McKinney - Service Center

Excellent Service Experience I am a very happy and returning customer to the service department of Pat Lobb Toyota. It is definitely a high volume dealership but they are always I am a very happy and returning customer to the service department of Pat Lobb Toyota. It is definitely a high volume dealership but they are always very attentive to their customers. It is always a great experience! More

Service and consultation Wonderful service and excellent personnal attention with professionalism. Went for service and Justin was so wonderful to provide all the details with Wonderful service and excellent personnal attention with professionalism. Went for service and Justin was so wonderful to provide all the details with minute information. Very satisfied. More

Great Service Everyone at the dealership from start to finish was friendly and helpful... Justin was informative and very professional. You can tell that service i Everyone at the dealership from start to finish was friendly and helpful... Justin was informative and very professional. You can tell that service is important to them. More

Another lovely experience. My service rep was pleasant, cordial, informative and efficient. The service was done quickly and I was on my way. Another reason I e been a Toyota cu My service rep was pleasant, cordial, informative and efficient. The service was done quickly and I was on my way. Another reason I e been a Toyota customer for 24 years I am not affiliated with any dealership or service center More

Does not stand behind their own work The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service. The 5k service itself was terrible, it took over 4 hours, with an appointment. On my way home from this terrible service trip my tpms sensors stopped working. I immediately reached out to the Service Director Toby Clark (tclark@toyotaofmckinney.com) to tell him what was going on. He said I would have to bring it in to be looked at. After spending 4 hours at the dealership with my wife I said I would bring it in for the 10k service. Now Toyota of McKinney does not want to back their work and is saying this isn't a warranty issue. Of course it isn't why would Toyota pay for something your dealership broke. I am now getting the run around and being told this is because I changed my tires over 4000 miles before my 5k service. The TPMS sensors worked the entire time. Stand by your peoples work. More

Great service department Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any servic Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any service needs. More

Deceptive advertising practices I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engi I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engine coolant, inspect belts and hoses, complete brake inspection, inspect transmission fluid, lube chassis, road test “and more”. I called and spoke to Jon Parker and told him I wanted that special. He made the appointment. When I showed up for the appointment, he said that email was a "mistake", he'd seen other people come in with it, but he can't honor that price. Everything listed in the coupon would be over $500. I was told by James Wood "obviously we can't help you". Excuse me, I’m not asking for “help” I’m asking you to honor the coupon that YOU sent out. I live over an hour away. I would not have made the trip today if Jon Parker had been honest on the phone yesterday. He knew exactly what I was asking for and never once said the coupon I referred to would not be honored. He knew it was not correct because he'd seen other people come in with it, as he told me this morning. Therefore I can only assume this was done on purpose. They should have immediately sent an email stating the previous one with the coupon was in error. Not doing so, and not stating that when the appointment was made, is FRAUD. Fraud and terrible customer service. I have been bringing my car there for almost a year, and I put a lot of miles on it so I need service fairly often. But "obviously" I will never bring my car here again. More