Pat Lobb Toyota of McKinney - Service Center

Above and beyond! I brought my 2016 Rav 4 in for 50,000 mile service today. Tammy was my service advisor and she explained in detail what was needed, what was covered, I brought my 2016 Rav 4 in for 50,000 mile service today. Tammy was my service advisor and she explained in detail what was needed, what was covered, and not covered and the cost...no surprises. I had some minor issues with my front bumper that I showed Tammy and she got those things taken care of as well! The cheery on the top of this experience was the service attendant whose name I can not recall (unfortunately) took the time to fix my somewhat mangled front license plate and put a license plate bracket around it to protect it from further damage. Like I said above and beyond service! More

Was great My car was towed in because nothing was working. They checked it over and found the problem and took care of it. I thought it wails be more than a da My car was towed in because nothing was working. They checked it over and found the problem and took care of it. I thought it wails be more than a day to get it back but it only took about2 1/2 hours and running like new More

Good customer service Justin provided exceptional customer service. I was pleased with his candor and honesty. He did not use any scare tactics and just presented the facts Justin provided exceptional customer service. I was pleased with his candor and honesty. He did not use any scare tactics and just presented the facts. This helped me make the decision on which service to have performed. More

Toyota Sienna 34,000 mile service Toyota did a great job of scheduling an appointment with short notice on Labor Day. We had trouble with a dead battery and were due for scheduled main Toyota did a great job of scheduling an appointment with short notice on Labor Day. We had trouble with a dead battery and were due for scheduled maintenance. Tire rotation, all system check and battery replacement were all done within the estimated two hours while I waited. More

George Mongolian Outstanding service by George Mongolian. He is a true professional and always provides great service. I had an issue that needed to be addressed and Outstanding service by George Mongolian. He is a true professional and always provides great service. I had an issue that needed to be addressed and like always he solved the issues. I highly recommend if you are looking for great service and a great product to call George. More

Consistent Excellence in Customer Service Our family has been Pat Lobb Toyota customers since this dealership opened in McKinney. We are treated fairly by sales (MEL) and have had excellent cu Our family has been Pat Lobb Toyota customers since this dealership opened in McKinney. We are treated fairly by sales (MEL) and have had excellent customer service. I recommend the dealership and service representative Justin Ryan. More

Best Dealership Ever The service I received last week when had my oil change and state inspection was good. Today I came in to get battery check and to check (what I had b The service I received last week when had my oil change and state inspection was good. Today I came in to get battery check and to check (what I had been told by Discount Tire) left passenger wheel to be bent. Your Service Advisor Joel Casper reassured me he would take care of me and my car. He reported back that my wheel was not bent, just needed to be balanced. Battery was replaced! 100% satisfied and will ask for Mr. Casper from now on as I have complete confidence in him and Pat Lobb Toyota! Thank you More

Fantastic I as to come in between Friday and Saturday, Justin told me Friday morning was better. I showed up at 7am and was complete by 7:45am I as to come in between Friday and Saturday, Justin told me Friday morning was better. I showed up at 7am and was complete by 7:45am More

They're great They were able to correctly diagnose and fix the problem all within the promised time frame and with no surprised cost. Clean facilities and great wai They were able to correctly diagnose and fix the problem all within the promised time frame and with no surprised cost. Clean facilities and great waiting room area. Thank you Joshua Wunschel... GO BAMA, ROLL TIDE! More

Paid attention to little things Tammy was great. I was there for my 45k Service. She explained the profile and the result of inspection very thoroughly without any exaggeration of Tammy was great. I was there for my 45k Service. She explained the profile and the result of inspection very thoroughly without any exaggeration of anything. Just facts and recommendations. Before I left, she pointed out about a little crash on my door that no one ever noticed before! This was very impressive. More