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Pat Lobb Toyota of McKinney - Service Center
McKinney, TX
1,387 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,387 Reviews of Pat Lobb Toyota of McKinney - Service Center
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February 27, 2019
Does not stand behind their own work The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service. The 5k service itself was terrible, it took over 4 hours, with an appointment. On my way home from this terrible service trip my tpms sensors stopped working. I immediately reached out to the Service Director Toby Clark (tclark@toyotaofmckinney.com) to tell him what was going on. He said I would have to bring it in to be looked at. After spending 4 hours at the dealership with my wife I said I would bring it in for the 10k service. Now Toyota of McKinney does not want to back their work and is saying this isn't a warranty issue. Of course it isn't why would Toyota pay for something your dealership broke. I am now getting the run around and being told this is because I changed my tires over 4000 miles before my 5k service. The TPMS sensors worked the entire time. Stand by your peoples work. More
by psmendyka
February 25, 2019
Great service department Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any servic Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any service needs. More
by aparker31
Employees Worked With
Molly Stiles
December 21, 2018
Deceptive advertising practices I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engi I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engine coolant, inspect belts and hoses, complete brake inspection, inspect transmission fluid, lube chassis, road test “and more”. I called and spoke to Jon Parker and told him I wanted that special. He made the appointment. When I showed up for the appointment, he said that email was a "mistake", he'd seen other people come in with it, but he can't honor that price. Everything listed in the coupon would be over $500. I was told by James Wood "obviously we can't help you". Excuse me, I’m not asking for “help” I’m asking you to honor the coupon that YOU sent out. I live over an hour away. I would not have made the trip today if Jon Parker had been honest on the phone yesterday. He knew exactly what I was asking for and never once said the coupon I referred to would not be honored. He knew it was not correct because he'd seen other people come in with it, as he told me this morning. Therefore I can only assume this was done on purpose. They should have immediately sent an email stating the previous one with the coupon was in error. Not doing so, and not stating that when the appointment was made, is FRAUD. Fraud and terrible customer service. I have been bringing my car there for almost a year, and I put a lot of miles on it so I need service fairly often. But "obviously" I will never bring my car here again. More
by ALeat
Employees Worked With
Jon Parker, James Wood
November 20, 2018
Replace Coil on #2 Cylinder/2000 Tundra I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & en I bought my 2000 Tundra new in August 1999. Keep it in tip top shape always. Had emergency 11-15-2018/Monday after starting Tundra. Running rough & engine check light came on. I had to take my Wife to an appointment at UT Southwestern Hospital in Dallas, Tx for followup on a recent surgery. I called Justin Ryan, Service Mgr at Pat Lobb Toyota in McKinney, Tx. Justin gave me a loaner vehicle at no cost while my Tundra was being repaired by my always go to Senior Certified Master Tech, Jeff Colefield. The #2 Cylinder Coil (8 Cylinder Engine) had malfunctioned and needed replacing. These 2 people who I always depend on when any of my vehicles need repairing, came to my rescue in this emergency situation. It was a great stress relief knowing I could depend on them to meet my vehicle repair needs. Thanks so much Justin Ryan & Jeff Colefield More
by Andy S.
Employees Worked With
Justin Ryan, Service Manager & Jeff Colefield, Senior Certified Master Technician
October 26, 2018
Thank You for the BEST SERVICE Received on October 17, 2018 I want to thank the Service Dept, but Specially, Mr. Carlos Santos Perez, for the great, excellent service that my husband and I received from him f I want to thank the Service Dept, but Specially, Mr. Carlos Santos Perez, for the great, excellent service that my husband and I received from him for the 25,000 mile new car service. Mr. Santos Perez was very helpful, attentive to every single detail in our visit/service. He was well informed and answered all our questions. Because we believe he is one of your best Toyota employees, in our opinion, Toyota should be very proud of having him as one of its employees. I sincerely hope this message is given to him, from us, and sincerely wish him all the best in his career. Thank You. (we are the owners of a 2017 Toyota Camry and a 2017 Toyota Tacoma, both bought at your delearship in 2017) More
by N Quinones
Employees Worked With
Carlos Santos Perez
September 13, 2018
Dead Battery Tundra not start. Jump started. Justin Ryan/Service Mgr & Jeff Colefield/ Senior Master Tech at Pat Lobb Toyota worked me in..got new battery . Thanks Tundra not start. Jump started. Justin Ryan/Service Mgr & Jeff Colefield/ Senior Master Tech at Pat Lobb Toyota worked me in..got new battery . Thanks! More
by Andy S.
Employees Worked With
Justin Ryan/Service Mgr & Jeff Colefield/Senior Master Tech
September 11, 2018
Avoid this dealership I found a 2018 Toyota Camry on this company’s website that was listed at one price. I made it to the dealership and the car was listed at another pric I found a 2018 Toyota Camry on this company’s website that was listed at one price. I made it to the dealership and the car was listed at another price, higher price. The salesman was in total disbelief and stated he never known for the price to be so low on this particular vehicle. Fast forward, my husband and I were upside down on our current vehicle and was very well aware of that. We were willing to pay a higher monthly note because of this. We were even willing to put money down. This dealer didn’t want to honor the internet price of that car in which it was listed for and tried to pressure my husband and I into a much higher vehicle with a down payment of 4,500 down and a monthly note of 600, unheard of! Sad to say with a credit score pretty close to 800 we left the dealership and returned to Arkansas with no new vehicle. Since, we have visited another Toyota dealer and have been placed in a brand new 2018 Toyota Camry with zero dollars down and a reasonable monthly note. Don’t waste your time allowing this place run your credit or waste your time period! More
by CamryRyder18
Employees Worked With
June 29, 2018
Amazing My service person, James, made me feel confident that I would get excellent service, checked on progress and updated. The waiting area and bathrooms w My service person, James, made me feel confident that I would get excellent service, checked on progress and updated. The waiting area and bathrooms were immaculate and everyone was pleasant. I highly recommend James. More
by Lynn424
Employees Worked With
James in service.)
June 18, 2018
Maintenance on Tundra After interviewing the new Senior Service Advisor, Justin Ryan; I had him & Senior Certified Tech, Jeff Colefield service my Tundra. I have always us After interviewing the new Senior Service Advisor, Justin Ryan; I had him & Senior Certified Tech, Jeff Colefield service my Tundra. I have always used Jeff as my mechanic. Great Job! Andy S. More
by Andy S.
Employees Worked With
Justin Ryan/Jeff Colefield
May 21, 2018
Service Dept Thanks to Doug Ranzer, Asst Service Mgr & Jeff Colefield, Senior Master Tech for Servicing & taking great Care of my Tundra on 5-20-18. They have alw Thanks to Doug Ranzer, Asst Service Mgr & Jeff Colefield, Senior Master Tech for Servicing & taking great Care of my Tundra on 5-20-18. They have always been correct in their Diagnosis of my repair work needed. More
by Andy S.
Employees Worked With
JEFF Colefield/Senior Master Tech , Doug Ranzer
