Pat Lobb Toyota of McKinney - Service Center

Fast Service, Great Folks Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wai Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wait time was less than an hour. More

Service Does Not Stand Behind the Products They Sell I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires th I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires this week makes me never want to go back as I don’t feel that they stand behind the products they recommended and sold to me. 2 years ago, I bought 4 new 45k mike tires from the dealership. While getting gas a few days ago, I noticed significant wear after only 20k miles. I brought it in and was told that there was nothing they could do for me. The alignment was done at the time of the tire installation, and they were rotated after 10k miles. All I wanted was partial credit towards the purchase of new tires because I did not get the expected 45k miles of use. Because the tires were not rotated every 5k miles, I was told by the service manager (David J, I think) that “I didn’t hold up my end of the warranty agreement” and that his hands were tied. I don’t believe that I made an unreasonable request, but I do believe their response was unacceptable. As such, I cannot recommend their service department as they were unwilling to do the right thing in this situation, and I don’t believe that they will stand behind the products and services they sell if you have a problem. I have decided to vote with my feet and my wallet and take my business elsewhere, and I would recommend others be very cautious when dealing with this dealership. More

Excellent Service Quickly greeted by friendly service advisor - reviewed steps that would be taken during the service. Kept me updated on the process. Service was qui Quickly greeted by friendly service advisor - reviewed steps that would be taken during the service. Kept me updated on the process. Service was quick and thorough! More

Happy with Services My oil change, tire rotation, and replacing cabin filter done in record time! I also look forward to the free car wash - close by. We thank you all! My oil change, tire rotation, and replacing cabin filter done in record time! I also look forward to the free car wash - close by. We thank you all! More

Awesome ! This was my first visit with my new Hilander. The guys who took care of me were very cautious and friendly. They demonstrated knowledge of my vehicle This was my first visit with my new Hilander. The guys who took care of me were very cautious and friendly. They demonstrated knowledge of my vehicle type and answered my questions without hesitation. The Pat Lobb crew were very professional and reliable as always. This dealership makes every visit a pleasant one! More

Routine maintenance Excellent service from the entire crew. Justin, service advisor, makes sure from start to finish. I was greeted by a friendly valet and graciously tha Excellent service from the entire crew. Justin, service advisor, makes sure from start to finish. I was greeted by a friendly valet and graciously thanked by Justin when the work was finished. More

Wonderful experience Excellent service! Professional, friendly, courteous, knowledgeable staff! Explained all service work that needed to be done to our car. I will re Excellent service! Professional, friendly, courteous, knowledgeable staff! Explained all service work that needed to be done to our car. I will recommend to family & friends! More

always quick and accurate. Excellent job! McKinney Toyota to me is the best. Start from their customer service when you're dropping your car, to the time your car is done. I always feel at hom McKinney Toyota to me is the best. Start from their customer service when you're dropping your car, to the time your car is done. I always feel at home with any time I'm there to fix my car. my husband and I always ask for Josh because he knows how to search for discount for us and tells us about all options so we can make our decisions. overall it's good time! More

6 momth checkup Service people were helpful. Their shuttle driver took us to dining place then picked us up while vehicle was being serviced. Waiting area was clean Service people were helpful. Their shuttle driver took us to dining place then picked us up while vehicle was being serviced. Waiting area was clean an comfortable. More

Oil change and general inspection Professional, efficient and excellent at getting the job done. Josh told me what they would check and that he would review findings with me so I coul Professional, efficient and excellent at getting the job done. Josh told me what they would check and that he would review findings with me so I could decide what additional work I wanted done. More