Pat Lobb Toyota of McKinney - Service Center

Service It was done quickly and properly. Good customer service experience. Representative was very kind. I would recommend this centre for service to ever It was done quickly and properly. Good customer service experience. Representative was very kind. I would recommend this centre for service to everyone. Thank you! More

Great customer service My vehicle was taken in at the time of the appointment, advisor was thorough, pleasant and responsive to my concerns. I’ve leased vehicles from this d My vehicle was taken in at the time of the appointment, advisor was thorough, pleasant and responsive to my concerns. I’ve leased vehicles from this dealership for more than 10 years and have never had reason to complain. More

Lifesavers Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, a Came into the dealership with a vehicle needing an emergency fix. Met Molly almost immediately after pulling in. She was helpful, knowledgeable, and professional. My fix was handled quickly and painlessly. She is amazing at her job and definitely earned my business. This dealership earned my trust. More

In and out in 40 minutes or less. In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the In about the time it took for me to have a light breakfast at Panera, my 85,000 mile regular service was completed perfectly and I had a call from the service agent. They have really stepped up their game in recent months, and I will continue to return. More

Excellence For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excel For over 20 years we have purchased all of our vehicles at Toyota of McKinney. We have also used then as our maintenance provider. They are an excellent team. More

15K service apppintment Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue Professional staff and service department. In and out quickly and promptly. Cody, my service consultant was very friendly and helpful. Will continue to take my truck here for service. More

Routine Maintenance Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a custo Cody, my service agent, was very courteous and respectful of my time. He treated me very professionally, and showed genuine concern for me as a customer. More

General maintenance and tech issue Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current w Pat Lobb is clean and comfortable. The employees are pleasant and knowledgeable. I am only disappointed that iPhone and Toyota have not kept current with their software updates. After paying for technology to receive text messages and phone calls through my radio, it has never worked consistently. Big let down. More

Could be much better ! Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go th Every time we call their service department, no service advisors are ever available. Leave a message, there's never a call back. Every time we go there to have service, we see a bunch of their service advisors standing outside their office talking to each other. Forty years living in Dallas, we never see a car dealer's service center so terrible ! The only bright spot is their parts department. More

Excellent customer service Molly Stiles- Pat Lobb Toyota TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP TOM helped me after I got a flat tire yesterday , even though I bought my new corolla from TOP just a few months ago. Made the mistake of thinking TOP would help me, given my recent purchase, so I had it towed there. TOP did put my spare on, which was the only "thanks" or goodwill gesture I got while there. My salesperson at TOP was "on leave" so no employee(s) there to advocate for me & my situation. Not a good feeling! Thankfully I had worked w/ Molly at TOM before. She's such a hard worker & so knowledgeable, not to mention she knows how to empathize with an extremely busy person who is suddenly immobilized by a non-functioning car. Please give Molly a raise! She's helped me many times, yesterday was the most important. Consistently the best customer service I've ever had w/ Toyota (16yr, now on 3rd Corolla) when working w/ Molly. She's also genuinely nice to my older parents, which unfortunately is becoming a thing of the past in our society. The only thing I wish Toyota (not Molly or TOM) would do is give me a break on the cost of yesterday , since I bought the "premier"(?) warranty package w/ my car, and since this is my 3rd Corolla. Otherwise very happy at the end of the day yesterday. Thank you again Molly! More