Pat Lobb Toyota of McKinney - Service Center

Great! I’ve bought at least 6 vehicles from this dealership. The reason I keep coming back is the service department. Joel and Serena are the bomb! I’ve bought at least 6 vehicles from this dealership. The reason I keep coming back is the service department. Joel and Serena are the bomb! More

Change battery Great service, took little time, was kept in the loop whole time. Can you believe I got 7 years on the original battery? Thanks Molly Great service, took little time, was kept in the loop whole time. Can you believe I got 7 years on the original battery? Thanks Molly More

Justin Ryan, Favorite Service Advisor I have not had any problems with my service needs since Justin Ryan has been my Service Advisor. Please don’t ever let Justin get away from Pat Lobb T I have not had any problems with my service needs since Justin Ryan has been my Service Advisor. Please don’t ever let Justin get away from Pat Lobb Toyota of McKinney. Justin has been taking excellent care of my visits since I had a problem with a service need prior to Justin helping me. More

Always a pleasure.. This is my second leased car from y'all, and everyone has always been courteous and helpful, including to my little dog, Zuma.. i also like the spacio This is my second leased car from y'all, and everyone has always been courteous and helpful, including to my little dog, Zuma.. i also like the spacious and comfortable waiting area/lobby. More

Good day Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. Yes, it was a good experience. No issues. I got chance to eat my lunch and watch a movie. Wish y’all had some popcorn. More

Excellent, Timely and Quality Service Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate ef Get all my vehicles serviced at Pat Lobb in McKinney. Great work, wonderful and friendly customer service, set proper expectations, and communicate effectively. Customer for life!!! More

Fast Service, Great Folks Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wai Replaced spare tire, they did rotation without having to ask. It was fast and friendly service. Joe was awesome. Kids played in the waiting area. Wait time was less than an hour. More

Service Does Not Stand Behind the Products They Sell I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires th I bought my 2015 Camry here and mostly serviced it here as well, and my experience until this week was good. However, a service issue with my tires this week makes me never want to go back as I don’t feel that they stand behind the products they recommended and sold to me. 2 years ago, I bought 4 new 45k mike tires from the dealership. While getting gas a few days ago, I noticed significant wear after only 20k miles. I brought it in and was told that there was nothing they could do for me. The alignment was done at the time of the tire installation, and they were rotated after 10k miles. All I wanted was partial credit towards the purchase of new tires because I did not get the expected 45k miles of use. Because the tires were not rotated every 5k miles, I was told by the service manager (David J, I think) that “I didn’t hold up my end of the warranty agreement” and that his hands were tied. I don’t believe that I made an unreasonable request, but I do believe their response was unacceptable. As such, I cannot recommend their service department as they were unwilling to do the right thing in this situation, and I don’t believe that they will stand behind the products and services they sell if you have a problem. I have decided to vote with my feet and my wallet and take my business elsewhere, and I would recommend others be very cautious when dealing with this dealership. More

Excellent Service Quickly greeted by friendly service advisor - reviewed steps that would be taken during the service. Kept me updated on the process. Service was qui Quickly greeted by friendly service advisor - reviewed steps that would be taken during the service. Kept me updated on the process. Service was quick and thorough! More

Happy with Services My oil change, tire rotation, and replacing cabin filter done in record time! I also look forward to the free car wash - close by. We thank you all! My oil change, tire rotation, and replacing cabin filter done in record time! I also look forward to the free car wash - close by. We thank you all! More