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Pat Lobb Toyota of McKinney - Service Center

McKinney, TX

4.9
1,472 Reviews

1,472 Reviews of Pat Lobb Toyota of McKinney - Service Center

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April 20, 2020

scammer dont trust this used car salesmen service manager wannabe. Sloppy service which left my seats greasy. When confronted they tried to clean it but stain More

by PL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arik Florczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2020 -

Pat Lobb Toyota of McKinney responded

We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your visit? If you'd prefer to speak on the phone please contact David Jurs at 214-544-8696.

April 19, 2020

Mike, my service pro was very helpful and great with explaining the needs of my vehicle. The service team did great! Thank you for a great job and getting my vehicle done on time! More

by Chris.
Recommend Dealer
Yes
Employees Worked With
I didn’t work with other depts listed.
Apr 19, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you, Chris! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Pat Lobb Toyota of Mckinney. “The Right Choice”

April 17, 2020

Great Service. Complete. Very courteous, helpful and accommodating. Went out of her way to make sure my vehicle was serviced appropriately. Provided a loaner car. More

by troy.runmd
Recommend Dealer
Yes
Employees Worked With
Molly Stiles
Apr 17, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Molly took good care of you. Thank you again for choosing Pat Lobb Toyota of Mckinney, we look forward to having you as one of our valued customers for many more years to come! “The Right Choice”

April 07, 2020

I had the 120k service performed on my 2012 FJ cruiser. "Easy" Newsome was my service Rep. he was very thorough in checking my national service history to ensure only the necessary services were performed. More

by Soak
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Apr 08, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. If we can be of further assistance, don't hesitate to let us know! “The Right Choice”

April 07, 2020

I have been super happy (for the most part) with my visits at Pat Lobb Toyota of McKinney. I only had 1 problem a couple of years ago with 1 of the advisors, which was resolved by one of the managers. More

by MsB2019
Recommend Dealer
Yes
Employees Worked With
Easy Newsome
Apr 08, 2020 -

Pat Lobb Toyota of McKinney responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. “The Right Choice”

April 03, 2020

Always have a pretty nice visit when I come to get my oil changed here. I requested my Air Filter be changed and I'm not 100% sure it was actually done. Other than that, a good visit! More

by Bazis98
Recommend Dealer
Yes
Employees Worked With
Brian Brown
Apr 06, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you for your review and your continuous loyalty. We appreciate your feedback, and rest assure we complete all our guests requests. For future reference, you are welcome to request your old filter back to ease your mind.

April 01, 2020

Outstanding Customer Service, Fast Accurate Service For Your Vehicle At Very Reasonable Cost. They Look Out For You, Never Let Me Down. These People Are Truly The Best!! More

by Chris Eandi
Recommend Dealer
Yes
Employees Worked With
Joel Casper, Service Advisor. ?????!!
Apr 02, 2020 -

Pat Lobb Toyota of McKinney responded

What a fantastic review Chris! We greatly appreciate the compliment and your continuous loyalty to our service center! Thank you!

March 30, 2020

The advisor was proficient in his deliveryand advice. I still have a problem with regard to cost when I brought my Tundra in for service More

by Isaac
Recommend Dealer
Yes
Employees Worked With
Service
Mar 30, 2020 -

Pat Lobb Toyota of McKinney responded

We appreciate the compliment about one of our advisors and your feedback. We will discuss this with our service team.

March 28, 2020

This visit was fantastic,oil change on wife’s RAV4,brake inspection on my Tacoma, all done in under 1 hour!Could not have been more surprised!Molly was wonderful to work with at service desk. More

by doug carmody
Recommend Dealer
Yes
Employees Worked With
Eric in service department gets a 10 also!!
Mar 30, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you for taking a moment to share your experience in our service center along with Molly! We appreciate this five star review!

March 16, 2020

Great staff and excellent service 👍 I was in and out in 45 minutes. The lobby was very welcoming with coffee and donuts. I recommend this place for anyone looking for a place to have their car serviced. More

by marykahama
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
Mar 16, 2020 -

Pat Lobb Toyota of McKinney responded

Thank you for the recommendation Mary. We appreciate the compliment and your business!

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