Pat Lobb Toyota of McKinney - Service Center

Very friendly Service & professional. Robert went above Very friendly Service & professional. Robert went above and beyond!. We left very happy. Thanks for the advice and recommendation. I will ask for Ro Very friendly Service & professional. Robert went above and beyond!. We left very happy. Thanks for the advice and recommendation. I will ask for Robert next time I come . Thank you ! A+++ More

Great service!!! Ask for Easy N.....he will hook you up like a tow truck!! They were super busy, but my wait time was short! like a tow truck!! They were super busy, but my wait time was short! More

Service department did a thorough inspection for the 60,000 mile check up. They did very thorough work and completed everything on time. Mollie notified me when car was ready. 60,000 mile check up. They did very thorough work and completed everything on time. Mollie notified me when car was ready. More

Great service. Molly our service advisor was excellent as always helpful and knowledgeable. Service for a regular oil change was done fast also they did a 25 point inspection for free! always helpful and knowledgeable. Service for a regular oil change was done fast also they did a 25 point inspection for free! More

They was very courteous. And they was Friendly They took my car right away I was there no longer than an hour. I would recommend this Place to everybody. if I ever or going to trade my car and get a nother my car right away I was there no longer than an hour. I would recommend this Place to everybody. if I ever or going to trade my car and get a nother one this would be the Place. The Toyota house of McKinney Texas More

They did a great job. I’ve been there several times and am always satisfied with the service and how quickly they finish the services. am always satisfied with the service and how quickly they finish the services. More

Tammy was wonderful and amazing to care for my needs. Very willing to help and understanding. Hope I get her as a service service advisor again. The other folks I encountered were polite and helping as w Very willing to help and understanding. Hope I get her as a service service advisor again. The other folks I encountered were polite and helping as well. More

If could, i will do 0 for rating for him I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicl I sent a letter to David Jurs about my bad experience with the adviser. Almost three week pass, I never get response from him. I brought my vehicle for service (oil change, tire rotation and fabric care) on 04/28/2020, Agrin Neani was my adviser. When I reviewed statement a few days later, I noticed there is a notes on it. The notes indicated " Customer requests 15000 miles or 18 month service (no oil change) at 15000 miles. I am wondering why 5000 miles did 15000 miles service? Why did it mark "customer requests"? I remembered clearly Agrin recommended 5000 miles because my vehicle almost meet 5 km. I also have another question for fabric care. I remembered my sales told me my vehicle has fabric care warranty. but when I asked for this service, the adviser Agrin told me my vehicle is not covered by fabric care warranty . He told me that he and his manger checked all the information and confirmed it. On the second day I contacted my sales , he helped me to communicate with Agrin,. Later I got a phone call from Agrin, he told me he never know this and this is a new policy. so he let me bring my vehicle back to take a picture at first time, then I bring my vehicle back for fabric service. I feel so bad just because of his negligence, I have to bring my vehicle back another 2 time just for fabric care. When I sent a letter to Agrin's manager David Jurs, I hoped he can give me a reasonable explanation. But it looks he never care about the customer. More

Above and beyond amazing service every time! If you are looking for exceptional, honest and friendly...look no further! Arik Florczak is who you want to work with. Arik goes above and beyond his If you are looking for exceptional, honest and friendly...look no further! Arik Florczak is who you want to work with. Arik goes above and beyond his job requirements every time! Simply put he cares about the customer! He not only treats you with respect but he wants the best EVERY TIME! He is an example of excellence and has a team who respect him and strive to follow his lead. Pat Lobb chooses his people wisely and is confident in his staff. He let’s them do their job and knows they represent his company with pride. This dealership is a family from bottom to top and top to bottom. Mutual respect is a beautiful commodity in the work place. Big shout out to Josh, John and Jeremy too. Thank you all so very much for you dedication to excellence and ‘caring’ about the customers! More

A truly thorough service experience. My advisor checked in my car updated me on any needed recalls, what to expect during my visit and the results from the multipoint inspection. Look forward to my next vi in my car updated me on any needed recalls, what to expect during my visit and the results from the multipoint inspection. Look forward to my next visit! More