Parkway Chevrolet

I bought a 2021 Tahoe last week from Parkway Chevrolet and love it. The salesman, Bob Hodge, did a good job and I would buy from him again, but not if he worked at Parkway Chevrolet. When I picked up my and love it. The salesman, Bob Hodge, did a good job and I would buy from him again, but not if he worked at Parkway Chevrolet. When I picked up my vehicle it did not come equipped with the floormat/floor liner/cargo mat combination that I had ordered. The aftermarket lady and a salesman, who identified himself as Hodge's boss, provided a convoluted explanation for why these items were not included with my vehicle and then tried to sell me on items I didn't want or need going so far as to tell me that the floor liners I had ordered were not available and would not become available for several months at the very earliest. I walked outside and called the parts department of both Parkway Chevrolet and Lonestar Chevrolet and both dealers confirmed that floor liners for my vehicle were available. Having been lied to by these two Parkway employees I chose to order my aftermarket items from Lonestar Chevrolet, all of which arrived the next day. More

Impressions of Parkway ChevroletIssue: Check Engine Impressions of Parkway Chevrolet Issue: Check Engine light came on -- 2018 Chevy Silverado 1500 with 47,000 miles. Before I arrived: I tried ca Impressions of Parkway Chevrolet Issue: Check Engine light came on -- 2018 Chevy Silverado 1500 with 47,000 miles. Before I arrived: I tried calling to ask about my issue before I brought my truck. I had stopped into Autozone to have them read which code was popping up. It was identified as U1501, which you can google and it explains the issue. I was met with opposition and forced into the dealership by a “service advisor”. They offered no useful information other than to tell me that their Corporate Policy was to not discuss information over the phone, but they could only give advice once the vehicle was brought in. I was told that there wouldn’t be a charge unless there was work done. *This was not true* At the Dealership: I pulled into the service bay and I was immediately asked if I bought the vehicle from Parkway Chevrolet (I did not) and the first thing I’m told is that it will be $105 diagnostic and $60 for a shop charge for them to run a simple diagnostic check prior to any work being done or in the ‘advisors’ words “…just for pulling up…”. This was off putting. The Service Advisor asked if I have an extended warranty, I said “I do”, and quickly followed that up with the comment “…We will NOT negotiate with your Warranty Company..” He then told me that Parkway Chevrolet bills their labor at $165/hour and that was NON-Negotiable so if my Warranty Company only wanted to pay $100/hour then I’d be on the hook for the rest. He added that “some Warranty Companies were better than others but that Parkway Chevrolet has to protect itself” so they DON’T negotiate. At this point I’ve been at Parkway Chevrolet less than 10 minutes, am out of pocket $165 dollars, and told that I may still be on the hook for more money. I was then briskly ushered into the empty waiting area and told to “sit tight while {we} take a look at the truck…” I waited for over 2 hours for the diagnosis which was described as an issue with the valve-flap, but did not have any paperwork or additional details to provide me with. The Service Technician had already contacted my Warranty Company and determined that they are going to cover $900 of the overall service charge. Again, they did not provide me with any detailed information as to what they told the Warranty Company was needing to be repaired. In addition to the 2 hours spent in the waiting room I was told the job would take 3 hours and someone would call ME to let me know my truck was ready. 8 HOURS LATER I called the dealership and was told that my truck was almost done and that I could head up there and pick it up?!?! Come to find out, they called my Warranty Company AFTER I left the dealership to solicit more work from them WITHOUT my consent! Final Diagnosis: The three words that I would use to describe my experience: • Dishonest • NON-Transparent • Inconsiderate I’m out of Pocket $150 and they billed my warranty company over $900 for a “3 hour job” that undoubtedly will take less than an hour. And of course I wasn’t able to leave without them “Recommending” an additional $400 dollars in service that the Service Advisor could ‘knock down’ to $350….it’s interesting to know that some things CAN and CAN’T be negotiated. Based on my experience I would NEVER bring my business to Parkway Chevrolet or recommend that anyone I know bring their business to Parkway Chevrolet. I’m not going to assume that EVERY customer experience is like mine. It’s unfortunate. I left the dealership feeling like they DIDN’T want my business now or in the future. It’s as if I had INCONVENIENCED them by bringing them business. More

We bought a 2020 Chevrolet Traverse today. Our 2nd vehicle from Parkway Chevrolet in Tomball. Ray Kirkland is an amazing Salesman. We are extremely please. vehicle from Parkway Chevrolet in Tomball. Ray Kirkland is an amazing Salesman. We are extremely please. More

The best Christian got me in and out with no problems! I will always use them fir service and with the cleanliness of the visitors area. will always use them fir service and with the cleanliness of the visitors area. More

Currently having my vehicle repaired under warranty. The Currently having my vehicle repaired under warranty. The General Manager has taken it upon himself to enact an unethical $300 “deposit” for a “compl Currently having my vehicle repaired under warranty. The General Manager has taken it upon himself to enact an unethical $300 “deposit” for a “complimentary” loaner car. More

I have been trying to contact the parts department at parkway Chevrolet for 3 1/2 hours. All I get are recordings to leave a message,, but 3 1/2 hours later nothing. I have called 6 times.. there is no s parkway Chevrolet for 3 1/2 hours. All I get are recordings to leave a message,, but 3 1/2 hours later nothing. I have called 6 times.. there is no such thing as bad lazy employees, just bad management. If I can’t get good customer service, I just move on, never to return. More

10/31/2020 - update - have now sent e-mails asking for information on the status of our refund for the tax that illegally charged us and still nothing. I don't think they feel that they have to follow th information on the status of our refund for the tax that illegally charged us and still nothing. I don't think they feel that they have to follow the law!!!! I am reaching out to the finance department one more time before I take this further. Do they honestly think that stealing $6,000 from a disabled person is going to fly with the media?!?!?!?!?!? If it wasn't for the sales person that helped us, Parkway would not even get a 1 star. Shawn Babineaux was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, we were so happy. That happiness VERY QUICKLY faded due to the rest of our experience with the horrible finance and after market department. Yes they worked to get us financing, however, in this GREAT STATE OF TEXAS, disabled people are NOT TO BE CHARGED SALES TAX FOR THE PURCHASE OF A VEHICLE THAT IS FOR THAT DISABLED PERSON. We gave Spencer Doussan, the finance person, ALL the required paperwork. They REFUSED to redo the loan properly. Still charging us tax and now they are REFUSING to return any of our inquiries about this. That is OVER $6000 THAT THEY ARE STEALING FROM US!!!!! We even reached out asking to speak to the manager. He has not returned our call. We asked for the GM reps name and number, they hung up on us. We called them back and we were told they can't give us this information. So guess what Parkway, we registered a complaint directly with GM. We recorded our conversation with them proving that we have been very VERY polite, never raising our voices or acting obnoxious. Just asking that they answer our questions. Still no reply. Now on top of them keeping our $6,000+ the vendor that they sent our truck to for an after market part to be placed, put a dent in the drivers side door frame (my husband doesn't use the driver side door to get into the truck), put a scratch on the tail gate and parts were broken and dented. The broken parts were replaced but none of the other things were addressed.. We pointed this out before we took possession of the truck for the final time and have pictures and they still have yet to call us back about how they are going to fix it. This is just horrible. Even though we have reached out to GM directly, we are also reaching out to the ADA and the state of Texas. Pretty sure what they've done and continue to do is against the law! Hope you don't treat all you customers, especially the disabled ones, this way. More

Lee was great and I got the truck I wanted. Probably could have gotten some more $$! Out of my trade. But the sales process is long and it wears you down. could have gotten some more $$! Out of my trade. But the sales process is long and it wears you down. More

If it wasn't for the sales person that helped us,Parkway would not even get a 1 star. Shawn was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, would not even get a 1 star. Shawn was awesome. After Shawn worked at great lengths to find the perfect truck for my husband, who is a paraplegic, we were so happy. That happiness VERY QUICKLY faded due to the rest of our experience with the horrible finance and after market department. Yes they worked to get us financing, however, in this GREAT STATE OF TEXAS, disabled people are NOT TO BE CHARGED SALES TAX FOR THE PURCHASE OF A VEHICLE THAT IS FOR THAT DISABLED PERSON. We gave Spencer, the finance person, ALL the required paperwork. They REFUSED to redo the loan properly. Still charging us tax and now they are REFUSING to return any of our inquiries about this. That is OVER $6000 THAT THEY ARE STEALING FROM US!!!!! We even reached out asking to speak to the manager. He has not returned our call. We asked for the GM reps name and number, they hung up on us. We called them back and we were told they can't give us this information. So guess what Parkway, we registered a complaint directly with GM. We recorded our conversation with them proving that we have been very VERY polite, never raising our voices or acting obnoxious. Just asking that they answer our questions. Still no reply. Now on top of them keeping our $6,000+ the vendor that they sent our truck to for an after market part to be placed, put a dent in the drivers side door frame (my husband doesn't use the driver side door to get into the truck), put a scratch on the tail gate and parts were broken and dented. The broken parts were replaced but none of the other things were addressed.. We pointed this out before we took possession of the truck for the final time and have pictures and they still have yet to call us back about how they are going to fix it. This is just horrible. Even though we have reached out to GM directly, we are also reaching out to the ADA and the state of Texas. Pretty sure what they've done and continue to do is against the law! Hope you don't treat all you customers, especially the disabled ones, this way. More

Kim Jefferson was an outstanding sales representative. She is very friendly, communicative and knowledgeable. I am so glad that she was my sales rep. Wade Johnson She is very friendly, communicative and knowledgeable. I am so glad that she was my sales rep. Wade Johnson More