Parks Toyota of DeLand

Lifetime Oil Changes are a LIE Promised lifetime oil changes in 2017, only 2 years later and now I have to pay for them. Derek Gulich Assured me I would never have to pay for oil ch Promised lifetime oil changes in 2017, only 2 years later and now I have to pay for them. Derek Gulich Assured me I would never have to pay for oil changes and here we are with promises not fulfilled. When I bought the car he was a newbie but I guess a few years seasoned and his customers are left in the dust. Very disappointed in the service here. Won't be back.. Also very rude when I confronted him about it.. More

New rav4 purchase Micheal was our first contact. He did the test drive with us. He new the vehicle very well and explained many of the options we weren’t familiar with. Micheal was our first contact. He did the test drive with us. He new the vehicle very well and explained many of the options we weren’t familiar with. We worked out pricing and location of the one with the right color and interior wth him. When we came to pick up and purchas he was with another customer so he introduced Bruce to us. Bruce went over the car with us to make sure it was perfect. There was a fla in the pin stripe. He is taking care of it. He also went through the new features to make sure we had no questions and hooked up the phone for my wife. Then got me into finance. More

Great deals Bought my new 2019 Tacoma from parks Toyota and overall it was a great experience followed by a great deal. Special thanks to Bruce for making it happ Bought my new 2019 Tacoma from parks Toyota and overall it was a great experience followed by a great deal. Special thanks to Bruce for making it happen. Will definitely recommend to friends. More

Started off well, but ended really poorly. Waste of Time. I inquired about a pre-owned 2008 range rover supercharged. Got an email back from Ron Ames. He was very pleasant. He wanted my cell phone numeber so I inquired about a pre-owned 2008 range rover supercharged. Got an email back from Ron Ames. He was very pleasant. He wanted my cell phone numeber so that he could text me pictures. After sending me pictures, we negotiated and we made a deal for $10K out the door subject to a pre-sale inspection by a local mechanic. I organized the inspection and arranged to pay for it with the mechanic. I asked Ron to drop off the car at the garage and give them 2 hrs. Later Ron said his service team had done a pre-inspection and he could let me know about the issues encountered. He texted me the list and there were 2 issues that stood out - the Terrain System had a fault and so did the TPMS. I asked Ron to get his techs to give me some details on the codes. I agreed to pay for the control arm bushings and other items. I did not hear from Ron for a while and since I was supposed to go to the dealership that evening, I texted him to ask him if he had any details. He replied that he and the sales associate who took it into trade were both very busy since it was the end of the month. I replied by telling him that we could defer the transction to the next day. He agreed. The next day I texted Ron and asked for an update. He replied that he was busy with other guests. After waiting a few hours I texted him to ask if the truck had gone to the garage for the pre-sales inspection. Instead of a reply from Ron, I got a phone call from someone who claimed to be the sales manager (did not catch his name). In the cliche "used car salesman" style, he proceeded to berate me for wasting their time saying that the car was on his lot and not leaving it until I paid for it. I could come to Deland from Winter Park and buy it "as is", but they were not going to answer any more of my questions!" He then wished me a good day and hung up the phone (if you are trying to be rude, no need to wish someone a good day, just hang up. Dont be passive agressive. . Needless to say, I am not surprised that people hate going to car dealerships. In this day and age, the fact that good customer service and basic communication skills are sorely lacking is so disappointing especially for transactions of this magnitude. I have bought and sold plenty of cars, and can afford to buy anything I want for cash. This is not the type of service I expected from someone who claims to be a manager. Ron Ames is a good sales consultant. He is new in the role, but has a bright future as long as he works for someone else. His Manager makes him look bad and sullies his reputation. Ron refers to customers as guests, and they should be treated as such. Unfortunately his superiors decided to treat me like they did not value my business. Too bad. 96% of customers will nor complain directly to the company, but they will tell an averageo of 15 others about their experience. I am one of the 4% that does complain politely and with just the facts. If an issue is resolved fairly and acciompanied by a sincere apology, I will recount how the company made things right. If no action is taken, I will make sure 15,000 others hear about it. I am a strong believer in being diplomatic, considerate, kind and honest and I make sure I applaud those that do behave in that manner. When I encounter people that dont, I call them out. More

Very helpful in picking the perfect minivan for us. I had brought my 2016 minivan in for routine service and spoke to Bruce on the phone, so we stopped in to speak with him in person. Bruce and Jason g I had brought my 2016 minivan in for routine service and spoke to Bruce on the phone, so we stopped in to speak with him in person. Bruce and Jason got me a new van for basically the same payment. How could I go wrong. More

Screwed by Parks Toyota!! A very good friend of mine, A MILITARY VETERAN, is being abused by this dealership. He bought a brand new, his first ever brand new 2019 vehicle. It A very good friend of mine, A MILITARY VETERAN, is being abused by this dealership. He bought a brand new, his first ever brand new 2019 vehicle. It was 2019 Rav4 from Parks Toyota in Deland and they did a "bait and switch" on him and sold him a vehicle that was supposed to be loaded. He's paying for this loaded vehicle and it is NOT loaded. They refuse to FIX IT!! So now he is going to SUE them. I suggested to all of his friends and family on FACEBOOK to come to this web site and protest on his behalf. I'm sick of our brave Military Veterans being treated so badly!! Kathy More

worst experience of my life I have had such a bad experience with this place. I orginally left a good review via Facebook because they said they would fix all the LIES that I was I have had such a bad experience with this place. I orginally left a good review via Facebook because they said they would fix all the LIES that I was sold when I traded in a perfectly good mustang and they gave me basically nothing for it. i have had problem, after problem, after problem with this place. I was sold a vehicle with all these options and it turned out I got none of them. They tried to upsell me another vehicle and I had to pay new taxes on the new vehicle because the first one I already paid the taxes and it was not want I wanted or even agreed to purchase. Then they said they would add remote start with one key fob to maybe fix the issue but it's actually worse now. this place should be avoided they saw an injured Iraq war veteran and took advantage of me. This place is horrible and filled with crooks and thieves. I will be getting a lawyer now. This is the WORST choice of my life and I was in Iraq for almost two year and was badly injured and I rather be in Iraq then deal with these people ever again!!!!! They seen an injured Iraq war veteran and seen an easy way to take advantage of the situation as it was an easy sell. They basically did what is known as a "bait and switch". Please please please be careful with this dealership they are by far the worst dealership I have ever seen or had to work with in my life!!! More

Awesome experince Our car shopping experience at Parks Toyota of Deland was superior. Bruce, Jason and Alexis all went the extra mile to facilitate the process and we Our car shopping experience at Parks Toyota of Deland was superior. Bruce, Jason and Alexis all went the extra mile to facilitate the process and we are very grateful for their services. Great team of people, we recommended without any reservations. Frank & Gladys More

I had a great experience at Parks Toyota I spoke to Bruce Hrabia on the phone about a used Corvette that I saw advertised on the internet. He gave me a description of the vehicle and followed I spoke to Bruce Hrabia on the phone about a used Corvette that I saw advertised on the internet. He gave me a description of the vehicle and followed up with a ebrochure and a Carfax report. He followed that up with a call and we made an appointment to come over to the dealership the next morning to see the vehicle in person. We went over the car and took it for a test drive. The car was as advertised. I was not in need to buy a car and never in any way felt pressured to buy it. Talking to Bruce was like talking to your next door neighbor. We discussed the deal and got around to the details of the purchase. We came to terms on the price with some input from the sales manager and I ended up purchasing the car. This was a pleasant 90 minutes or so and I was walking out the door owning the car. I'd highly recommend the dealership and my sales associate Bruce Hrabia. Every person that I had contact with there was very friendly and professional. It is a top notch dealership. More

Simple car buying experience! My first car buying experience was very pleasant at Parks Toyota of DeLand. I drove a little ways for my car and Bruce Hrabia made the process very ea My first car buying experience was very pleasant at Parks Toyota of DeLand. I drove a little ways for my car and Bruce Hrabia made the process very easy and took away a lot of the stress. He was knowledgeable and informative. Ron Ames helped me on the front end and was very prompt to answer all my questions and get me all the information I requested. Would recommend! More