Parks Ford of Wesley Chapel

Destin Laquerre as a service advisor was excellent Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I ha Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I have complete confidence that I am receiving the best treatment at the dealership .. More

Garfield was knowledgeable and helped my wish for an Edge come true! He and Chris were very helpful and dealt with us very late at night. come true! He and Chris were very helpful and dealt with us very late at night. More

BREAK FLUID WAS CONTAMINATED DURING FLUSH !! (Mustang 2016) In August of 2018, Parks performed a break flush when I complained about the break pedal being too hard. The issue was not fixed 100%. (Mustang 2016) In August of 2018, Parks performed a break flush when I complained about the break pedal being too hard. The issue was not fixed 100%. I went back in April 2019 for a HUB replacement and only mentioned to someone, the issue was not resolved. They said to get new break pads. A month later In May 2019, Tires Plus discovered a black substance in the reservoir and referred me to another Ford Dealer in Dade City. They confirmed the break fluid had been contaminated with an unknown BLACK substance. After talking to their Manager and their Foreman, they could not find anything mechanically wrong with the car that they could attribute it to. In June 16th, I emailed a letter to Ellis Adams, service manager, with 11 documents, including pictures, reports from Ford and Tires Plus, repair cost ($956) and a letter asking to reimburse me for the repair. Ellis indicated they were not responsible for this. He claims too much time elapsed and pointed the finger at someone else. You can check the vin# and see that every repair has been done at Parks Ford. When I insisted in talking to the GM and escalating it with leaving voicemails at Mr Terry Mullane, GM, they stopped all communications. I called Ford, Corporation, they did a 3 way call with me and their Foreman, again, denying any involvement. He asked me to bring in the reservoir to send it to the lab for analyzing the substance. I personally brought it in and gave it to Ellis in or around October. Again, they stopped all communications. 6 months since my first attempt. I have pictures and invoices to show More

Garfield made my car buying experience a really good experience. Very knowledgeable and honest about the vehicle. Would recommend him to anyone! Definitely will buy another vehicle from him experience. Very knowledgeable and honest about the vehicle. Would recommend him to anyone! Definitely will buy another vehicle from him More

Researching the night before, I had finally found the car with everything I wanted! As soon as possible I called Parks Ford and made a reservation to see the car; they had it ready and waiting after my trek with everything I wanted! As soon as possible I called Parks Ford and made a reservation to see the car; they had it ready and waiting after my trek from Plant City to Wesley Chapel. It was an awesome price, low miles, pre-certified, surely something had to be wrong but to my surprise the car was flawless- test drove perfect! Garfield Sang was knowledgeable ready with answers for all my questions about the car. He was very accommodating to my needs while I waited a good minute to speak to the financial advisors. Robert Vido was a professional and went to battle the banks searching the best rate for me being a new car buyer. The team appreciated my business and made me feel valued as a customer! I love everything about my 2015 Fusion! Thank you Parks Ford for your great service I will visit again! More

Exceptional and relentles sales Person and team We had the chance to work with Chaz Massaro in the process of finding the first car for our daughter. While we had seen the car on the internet, Chaz We had the chance to work with Chaz Massaro in the process of finding the first car for our daughter. While we had seen the car on the internet, Chaz was proactive and made sure that the price and condition of the car was just right for our daughter. The dealership Managment was very helpful and acknowledged all our concerns while at the same time providing functional and just right solutions for our needs. Thanks Sparks Ford. You earned my business! More

Great overall experience and Garfield Sang was a pleasure to work with! He used more of a customer service and consultive approach that both my wife I greatly appreciated. The whole Parks Ford Team was grea to work with! He used more of a customer service and consultive approach that both my wife I greatly appreciated. The whole Parks Ford Team was great! More

Garfield Sang was the sales representative who help us at Parks Ford of Wesley Chapel in a very open and welcomed way , flexible with great disposition to show us everything and make us feel assured of the o Parks Ford of Wesley Chapel in a very open and welcomed way , flexible with great disposition to show us everything and make us feel assured of the of the purchase of the vehicle my husband and I were Interested in . Despite of the late hour we stepped in to make business with them to the building ( one hour before closing) the whole team was very helpful, relaxed and cooperative in the all senses from human touch to business . Thank you for your business and relatability ! More

Great experience This is a great dealership-beautiful, clean & inviting! Chris Ferris, sales mgr & Rich Jodway , product consultant were very helpful in the lease of This is a great dealership-beautiful, clean & inviting! Chris Ferris, sales mgr & Rich Jodway , product consultant were very helpful in the lease of my 2020 Ford Fusion. They made this experience easy & simple. More

Excellent service Just made a great deal with Parks of Wesley Chapel. Great team, great dealership. They made it unbelievably simple. I did everything over the phone an Just made a great deal with Parks of Wesley Chapel. Great team, great dealership. They made it unbelievably simple. I did everything over the phone and they delivered it to my house. Awesome experience. More