Parks Ford of Wesley Chapel

Great Experience Highly recommend Parks Ford of Wesley Chapel. The process was very easy and straightforward, and my sales representative John A. was awesome. He answe Highly recommend Parks Ford of Wesley Chapel. The process was very easy and straightforward, and my sales representative John A. was awesome. He answered every single question I had as fully and honestly as possible - will definitely go back next time I buy a vehicle! More

Great Customer service Thank you Nicholas Lewis and Johnny Rubio. Great customer service. You guys did a great job handling a tough situation dealing with some negative equi Thank you Nicholas Lewis and Johnny Rubio. Great customer service. You guys did a great job handling a tough situation dealing with some negative equity. More

Trying to Commit Fraud I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My car was not running well so I took it to Parks to get diagnosed. A few days later they told me I had a blown head gasket and they would not repair it. If I wanted to fix the car I'd need a whole new engine costing about 10K (almost what the car is worth in perfect working order). I was also informed that my extended warranty had expired less than 2 weeks earlier, so I was sunk. After being told that I could trade in my escape for 4500$ and they would put me in a new car I thought I would get a second opinion from an independent Mechanic I did and 500$ later my car was running great with no issues. My second opinion looked at the paperwork and found that Parks had scoped and pulled the spark plugs on cylinders 1 4 and 6 on my 4cyl escape! How is that possible? I was also informed with pictures that it didn't look like even the dust on the top of my engine had been disturbed, indicating that the diagonals of my car had never even been done and that the only error code my car had was a misfire code. No coolant in the engine block no blow head gasket no need for a new car! So I called Ellis Adams to discuss the issues. In short, I was told that I wasn't charged enough to diagnose my car at Parks that yeah the paperwork was wrong but that the diagnoses were correct and that my car would break down again in a month and call him back then. Customer service at its best. Well, its been over a month I've called and have not been put back in contact with Mr. Adams and all I can think is they tried to fraudulently get me to trade in my car and buy a new one. I mean just saying "sorry we made a mistake let me check your car again!" or "I'll refund your 160$ diagnostic fee because it was done (or not done at all) incorrectly!" But they insisted, that I was wrong and that although they had no documentation that the diagnosis had been done it was done correctly and I needed to pay 10,000$ or trade in my car for 4500$ to have a working vehicle. Ford Regional management was worthless, Parks Ford was worthless, I even flew out to Utah to talk with the dealership I bought the car from and they were worthless. Overall that was the first new car purchase of my life I was excited to get a Ford and now I'm going Toyota. More

Car shopping made easier Chaz was our salesperson and was fantastic to work with. He was knowledgeable and very friendly. We never felt "pressured" to complete a purchase. At Chaz was our salesperson and was fantastic to work with. He was knowledgeable and very friendly. We never felt "pressured" to complete a purchase. At the end of the process he even delivered the vehicle to our house...can't promise he can do this every time! 😁 I would/will work with this dealership and Chaz again. Thanks for the awesome deal! More

"Deceitful Sales Team" Robert Vido sold me a 2007 F-150 . Because I bought the truck at night I did not see the damaged front bumper. I was shocked in the morning when I rea Robert Vido sold me a 2007 F-150 . Because I bought the truck at night I did not see the damaged front bumper. I was shocked in the morning when I realized the front bumper was badly damaged. I attempted to return the ford F-150 in the morning. I complained about the damage front end along with other issues. I requested they let me return the truck and get mind trade in back. Robert vido said "Sorry you buy as is" sale was final! I was shocked of this low life and the rest of the team at Wesley chapel ford would be so dishonest. I am currently $10,000.00 in the hole still to this day. All I can say, Is. Watch out for this dishonest low life Robert vido and the rest of the team at Wesley chapel ford!! DO NOT BUY FROM WESLET CHAPEL FORD OR ROBERT VITO. They are low life that will do anything for a profit!!!!!!! More

Chaz was an absolute pleasure, he and Robert earned my loyalty for life. Parks Ford is a stand up dealership with an exceptional staff. Thanks Chaz loyalty for life. Parks Ford is a stand up dealership with an exceptional staff. Thanks Chaz More

Nick was great. Knowledgeable and not pushy at all. He helped explain everything I didn’t understand. Very nice guy. Would definitely recommend buying from him. helped explain everything I didn’t understand. Very nice guy. Would definitely recommend buying from him. More

Exceptional Service Charlie H. Charlie's service was exceptional. He is knowledgeable, patient not pushy, made me feel like family offering to assist me on his day off! As a banker Charlie's service was exceptional. He is knowledgeable, patient not pushy, made me feel like family offering to assist me on his day off! As a banker I deal with a multitude of sales personnel on a daily basis, Charlie is a cut above. He showed integrity understanding my financial situation not trying to push me into a deal I couldn't afford. He has earned my trust and I will be referring business to Charlie. You have a Raving Fan Charlie. Keep up the good work. We need more employees like you in banking!! More

John A, being very knowledgeable, helpful and very professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. More

Ranger XL Sport Our buying experience was fantastic. Our Salesman was not pushy, we test drove a 2019 Ranger, as a disabled veteran I need something that was comforta Our buying experience was fantastic. Our Salesman was not pushy, we test drove a 2019 Ranger, as a disabled veteran I need something that was comfortable and easy to get in and out of. Our salesman helped us get into a Ranger that fit our budget and he did an outstanding job getting it done. The Sale Manager came by couple of times just checking to see if we had any question. When we went to finance the Financial Officer give us a couple of options in our budget. Over all It was a great experience! I would recommend Parks Ford of Wesley Chapel to everyone. Sincerely, A Happy Buyer! S & R Nowland More