Parks Ford of Wesley Chapel

Rich Jodway was awesome with helping us get into a new mustang. Couldn’t be more please with the buying experience at Park’s Ford. His jokes were the best ! mustang. Couldn’t be more please with the buying experience at Park’s Ford. His jokes were the best ! More

My experience with parks Ford of Wesley chapel was great. I got the vehicle I wanted and walked away with a great price! My salesperson tanner goktepe was really great and friendly and really helped me out l I got the vehicle I wanted and walked away with a great price! My salesperson tanner goktepe was really great and friendly and really helped me out learning more about the vehicle I was interested in. Great guy and would recommend him to anyone. More

I'll start with this: I'm not sure why a vehicle was listed for sale on the lot, but not available to purchase for "an unknown time." Seems like a bait and switch. That being said, learning it was not a listed for sale on the lot, but not available to purchase for "an unknown time." Seems like a bait and switch. That being said, learning it was not available currently I was still willing to wait. Knowing reviews are vital to a business and they likely get the attention of ownership/management, I felt obligated to leave this to protect other potential customers, or at minimum set a level of expectation before walking in the doors. If you call this dealership DO NOT ask for Lindsey in sales and if you get her ask for someone else (not sure if that is the spelling or not). As a business owner I would re-think allowing her to deal with prospective customers for the following reasons: 1) I called the dealership and she answered, they were closing in approximately 20 minutes but she said she would call me back that night or the following day. She did ask if it was ok to text and I said "yes." I did receive a text, a generic one, and did not get any additional phone calls or attempts to call me back for two days. 2) I called back and had to remind her who I was and the situation was discussed. I got apologies and she said she was still waiting on her manager to get back to her, I don't think she ever called but I can't prove that. She stated she would reach out to him and call me back and the reason I didn't hear from her at all was I didn't reply back to the generic text "yes." *I guess she does not make traditional phone calls. Also of note, I was not told I had to hit reply, just told her it was OK to text me. 3) After that phone call which was at 11am, I followed up with her after 5pm that afternoon and was ghosted for two days until I called again. 4) When I called HER again and relayed to two people I DID NOT want to talk to her asking for a new sales associate to help me, surprise she answered the phone. Not a new person, not a manager, no one but her. At that time I simply stated with the level of customer service I was not comfortable working with her as her communication was lacking and I had lost confidence in her abilities. She then quickly stated, "oh, I talked to my manager and he said only 300 miles are on that truck and he said he was not eager to sell it even after the 2,000 miles and he may keep it longer." I told her I appreciated her time, at which point she was the happiest sales associate to date with a happy, chipper, derogatory response for me to have a good day was insulting so I ended the call. I typically purchase fleet vehicles; however, from the first call I stated I was not sure if I wanted to create a fleet account or buy the truck as a consumer, but I was very motivated to buy it and was willing to wait and put a deposit down. As a business owner, I find this treatment deplorable and I do hope that upper management will take this review seriously. I'm curious if someone from upper management will care enough to even reach out to me as I was prepared to pay for the asking price and at the timelines terms the dealership needed. I will not attempt to purchase any vehicle from this dealer and will continue to take my business to Mullinax in Orlando for all of my company needs. They are absolutely amazing! The only reason I reached out to this dealer in the first place was the vehicle had two features I really like that Mullinax's didn't. So sad that one rogue sales associate cost this dealer an opportunity at my immediate business, but repeat over time had everything of went smoothly. As I began this review and please heed my advice; if Lindsey (sp?) answers the phone either end the call or ask for someone else immediately. I also cannot attest if the dealership as a whole is this poorly operated, I can only assume from my experience described herein where there is smoke there is fire. Don't forget, you are a singular person looking for vehicles available by the thousands, and from hundreds of establishments. Spend your tens of thousands wisely and where you feel you are the most important person to them, even when you are not. More

I had a 2008 Ford Explorer that ran beautifully until my teen totaled it. So I started the search for a new vehicle. Not intending to purchase brand new but perhaps buy used. During the process I met Rich w teen totaled it. So I started the search for a new vehicle. Not intending to purchase brand new but perhaps buy used. During the process I met Rich who without hesitation took me for a test drive. The process was painless. Due to the lack of chips for the breaking system there is a shortage of car but Rich hooked me up with a 2021 loaner. Identical to the one I test drove. They promised it would be available on 2-3 weeks but it became available in 3 days. Best day ever. I came in financed so they helped me get my paperwork together. Frank the sales manager was excellent and worked with me to get additional discounts such as new graduate, and first responders and nurses additional deals. It was worth it. Best dealership to do business with. They are no nonsense and straight to the point. Recommend them hands down. Most painless experience car buying I’ve ever had. More

Excellent Dealership, Convenient Location, Top Notch Sales Staff...Kudos to Tanner, Jeff and Justin (Finance) for taking great care of me...I appreciate your Fast & Friendly Service. Sales Staff...Kudos to Tanner, Jeff and Justin (Finance) for taking great care of me...I appreciate your Fast & Friendly Service. More

Regards Mike Dabrowski-Product Consultant: I have been buying new cars for over 50 years and usually, after initial consult and purchase, the salesperson became a non entity concerning the vehicle purchas buying new cars for over 50 years and usually, after initial consult and purchase, the salesperson became a non entity concerning the vehicle purchased. In the instant case regarding Mike, he has contacted me on numerous occasions about the car, service thereof, and operations of the car, as many bells and whistles implemented properly enhance the every day of driving. I want to commend Mike for his diligence in the contact, which occurred without requiring his immediate attention, as generally speaking, the car was operationally GOOD as should be with a car of high value. I commend Mike for that contact as when considering a Ford product, he will be the sales consultant to whom I will reach out to when considering any of the variety of Ford products. In the future, an e-auto might be in the cards, so Mikes judgement will be of value. More

We would like to thank John Kidd our service advisor for all his help,he has great customer service skills and very knowledgeable and is a great asset to your Company, we will definitely be back to see Jo all his help,he has great customer service skills and very knowledgeable and is a great asset to your Company, we will definitely be back to see John Kidd Thank you again, John Doreen Gaeta More

All around, my experience with Parks Ford was excellent. We were greeted by Mike Dabrowski on our first visit. He showed us around the vehicle I was interested in and was not pushy as salesmen can be. Once We were greeted by Mike Dabrowski on our first visit. He showed us around the vehicle I was interested in and was not pushy as salesmen can be. Once I narrowed down my search and we returned back to Parks for a 2nd glance at the same vehicle. Gil Bravo met with us and was great to work with. He also wasn't pushy and was easy to work with. He was knowledgeable about the vehicle and was patient to answer all questions and offered to help with any future questions or issues on the vehicle. Once we got to the finance part, both Duber Garzon and Vince Ippolito were great to work with. Duber helped us negotiate a good and fair deal. Vince sealed the deal to help us get the monthly payment where I could afford it in my budget. I love my vehicle and my experience with the purchase made it even better. This is my personal 2nd vehicle purchase from Parks. My family also purchased a vehicle before Parks bought Heritage Ford. More

A big thanks to John Kidd for his wonderful service on my truck yesterday! When he heard we were going to walk somewhere while waiting for our service, he offered to have the shuttle drive us! He also walked truck yesterday! When he heard we were going to walk somewhere while waiting for our service, he offered to have the shuttle drive us! He also walked me through exactly what my maintenance covered and when. Extremely helpful!! More

Purchased a brand new 2020 Cadillac CT4 all thanks to the hard work put in by Rich Jodway in sales and Vince in finance. Love my new car and will be buying our next vehicle at Parks Ford as well. Thank you t hard work put in by Rich Jodway in sales and Vince in finance. Love my new car and will be buying our next vehicle at Parks Ford as well. Thank you team! More