
Parks Ford of Wesley Chapel
Wesley Chapel, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Impulsivity We did not intend to buy a car yesterday. However Sarita was helpful and encouraging and kept reinforcing what a great deal we were getting. So we d We did not intend to buy a car yesterday. However Sarita was helpful and encouraging and kept reinforcing what a great deal we were getting. So we did purchase a car. More
Great Salesman Wonderful dealership We couldn't have been more pleased with our salesman Mike. He was so knowledgeable about all aspects of our experience. It was a pleasure to work with We couldn't have been more pleased with our salesman Mike. He was so knowledgeable about all aspects of our experience. It was a pleasure to work with him. He answered ALL of our questions. All members of his team were very helpful with the whole process. I would certainly recommend Mike. He is an A+++ guy More
Leasing A New Car I leased a new Ford Explorer from Park's Ford of Wesley Chapel and received excellent treatment from Sarita Rangar, our sales consultant and Sean Nors I leased a new Ford Explorer from Park's Ford of Wesley Chapel and received excellent treatment from Sarita Rangar, our sales consultant and Sean Norsworthy, General Sales Manager. Their knowledge of Ford's product line was outstanding. Sean located the exact Explorer that we wanted to lease. Sarita was very helpful in demonstrating all the features in our beautiful new Explorer. Carlos Gonzalez, business manager, helped to make the leasing and financing transaction easy to understand. He is an expert at his job. More
Easy buying a Certified Pre-Owned Fusion I got a certified pre-owned Ford Fusion from the kind folks of Parks Ford of Wesley Chapel. I was referenced to their dealerships by one of the family I got a certified pre-owned Ford Fusion from the kind folks of Parks Ford of Wesley Chapel. I was referenced to their dealerships by one of the family owners of Parks Auto Group and living in Miami, was surprised by how smooth everything went. Shane and Frank were who I dealt with principally and were very professional and NOT PUSHY! The car was shipped down from Wesley Chapel in a matter of hours (although I wish for slightly cheaper) and was in the exact condition as seen depicted in the photos. More
Great experience Buying a car with Marc and everyone at Parks Ford was easy and painless! They were great to work with and extremely helpful. I'd definitely recommend Buying a car with Marc and everyone at Parks Ford was easy and painless! They were great to work with and extremely helpful. I'd definitely recommend them. More
Poor customer service from manager Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character refere Pissed consumer report on Ford dealership I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character reference. I purchased a vehicle on the evening of 11/17/15. Within 12 hours (the morning of 11/18/15) of purchasing a 2000 Mercury Grand Marqui from Parks Ford of Wesley Chapel, (David Bonsey was the salesman and one of the managers or financial wizards had to put their approval on purchase), I had buyers remorse and attempted to explain the facts and "whys" I didn't want the car. AFTER purchase I looked up Kelly blue book value and found it to be half of "THE GREAT DEAL" they were giving me. I paid $7,000 for a car listed in Kelly Blue Book with a value of $2051.00-$2901.00. I'm not driving the car so I've not put miles on it. They won't return my call, always with other customers. Made mistake of paying cash so I can't stop payment of check. Today is 11/12/15 and I still haven't heard from either customer service, sales, or manager. I have a feeling they are simply waiting out 72 hours so I will NEVER get my money back. More
Very Professional, Knowledgeable and Service with a smile. This is my first experience dealing with this dealership. I brought my truck in for repair, received excellent service from Michael Abati (Service Ad This is my first experience dealing with this dealership. I brought my truck in for repair, received excellent service from Michael Abati (Service Advisor). Decided to trade up and had the best salesman experience I have ever received from a dealership from Robert Stephens (Sales Consultant). I highly recommend this dealership and these individuals to anyone interested in getting their vehicle serviced or anyone buying a vehicle. I can not say enough about these two individuals. They made me feel a part of their family. More
We are beyond THANKFUL for our experience! First, let me say that our Certified Product Consultant, Pete Gordon, was great! He was just the type of person we hoped would approach us...He never First, let me say that our Certified Product Consultant, Pete Gordon, was great! He was just the type of person we hoped would approach us...He never over sold the vehicle or products, he never over talked us, and he never tried to outsmart or belittle us. He was genuinely warm, down to earth and professional. No matter what was going on, he kept us updated on our status and always kept a pleasant demeanor. Most importantly, he never made us feel pressured. (I wanted to hug him, but I figured that would've been too much. LOL) Then Pete introduced us to our amazing Business Manager, Mr. Carlos Gonzalez. Again, he, too, was the type of person and professional we hoped to meet and work with. We understand that in the business of sales, it is mandatory that all parties reap benefit in order to make / finalize a successful deal / transaction. With this, I humbly note that Carlos not only exceeded our expectations, but made us feel like lottery winners. He worked his magic (the numbers) to get us from 16+% to (drumroll please...) 6.24% in just 1 day - AFTER we had already accepted the initial 16+%. He didn't have to do this, BUT HE DID. He actually took the time to make life better for us financially-saving us thousands of dollars. Not to mention, he explained everything to us very well, clear and concise. For this, we are grateful and can't thank him enough! Ultimately, we are very happy, thankful, proud (and new) Parks Ford of Wesley Chapel customers. More
Low key and no pressure. Painless car buying experience! Very professional company. I can highly recommend Mr. Robert Stephens in sales. My wife and I felt respected and sincerely listened to. The attention Very professional company. I can highly recommend Mr. Robert Stephens in sales. My wife and I felt respected and sincerely listened to. The attention to detail in every facet of the buying process was exemplary. We will be back!!!!!!!!!!!!!!! Mike C. More
Painless experience working with the Parks team. I have been going to Parks Ford (formerly Heritage) for years. I have had both of my fords serviced there by Alan Sarne. Alan advised me Friday that i I have been going to Parks Ford (formerly Heritage) for years. I have had both of my fords serviced there by Alan Sarne. Alan advised me Friday that it may be time to retire my 10 year old explorer. He introduced me to Rich Jodway to discuss new vehicles. Rich evaluated my situation and made recommendations. With his help, I decided on leasing a 2016 Escape. Rich was amazing. He took care of everything including having my insurance transferred to the new vehicle. My experience concluded with a visit with Paul Stokes, financial manager. I've been buying cars for many years both personally and for the Company I worked for (C&N Construction). Mr Stokes was the best business manager I've ever done business with. He was friendly, efficient and proficient. All 3 of your employees helped to make my experience very pleasant. More