Parks Chevrolet Richmond

Excellent, all contacts there were very professional. As a retired Business owner for 40 years, I learned that Customer Satisfaction has to be Top Priority. I felt very comfortable from the time I arrived As a retired Business owner for 40 years, I learned that Customer Satisfaction has to be Top Priority. I felt very comfortable from the time I arrived at Royal Chevrolet a few weeks ago, ,to inquire about purchasing a new Chevrolet Truck until the final papers were signed on my purchase. Every member of the sales team, including the New car sales manager, Blair, my assigned agent, Winston, accessory parts person, Fox, and finance manager, Dino, all were absolutely awesome to work with. I will continue to get all future services there for my new truck,until such time I decide to purchase another vehicle, and plan to buy it there..This Dealership, in my opinion has Customer Service far above any local Chevrolet dealers in the Metropolitan area where I live, and I have dealt with all others in past years. I give this Dealership Five stars. Ray Clarke, Mechanicsville, Virginia. More

Best new car purchase experience My sales guy was super helpful and the whole experience exceeded expectations. Would definitely buy from Royal again. Thanks for making this purcahse My sales guy was super helpful and the whole experience exceeded expectations. Would definitely buy from Royal again. Thanks for making this purcahse painless and enoyable. More

Great service Bought a truck from them. They got it ready and provided fast service with a smile. Finance department was especially professional and worked well w Bought a truck from them. They got it ready and provided fast service with a smile. Finance department was especially professional and worked well with sales to minimize time spent in the dealership. More

Bill was great The whole experience was great. i was not in the dealership long and everything that we agreed upon has been or is going to be completed soon The whole experience was great. i was not in the dealership long and everything that we agreed upon has been or is going to be completed soon More

Helpful, Professional and Fun! Couldn't have had a better experience at this dealership, everyone was very easy to work with and they want to help you! I actually had fun buying my Couldn't have had a better experience at this dealership, everyone was very easy to work with and they want to help you! I actually had fun buying my new vehicle and had a few laughs along the way. Just an overall great experience! They are professionals! More

Pleasant and efficient I gave the rating I did because it truly was a pleasant experience. Everyone couldn't have been friendlier and I felt like it was truly genuine. I als I gave the rating I did because it truly was a pleasant experience. Everyone couldn't have been friendlier and I felt like it was truly genuine. I also felt like everyone went out of their way to make it an efficient process. As a working mom of three, that was very important to me More

Buying a new Car Bill Carchman, has followed up with me for almost a year. I bring my 2008 Avalanche in for service and met him one of those days. I was dreaming of Bill Carchman, has followed up with me for almost a year. I bring my 2008 Avalanche in for service and met him one of those days. I was dreaming of owning a new vehicle but, I knew that my finances were in a bind with one of two businesses. Bill understood and he agreed to follow up every few weeks to see where I was with all my projects. The day finally came when I could make that purchase and because of his persistence and patience with me I know that I wanted to buy this car from him. He did everything possible to make me comfortable and at ease. The main thing he did was forge a relationship with me as a potential buyer. He was never pushy, just kind. He has followed up with me several times since the purchase and I really appreciate that too. Thank you Bill for taking the time with me. I highly recommend him to anyone looking to make a new car purchase. Felecia More

Bill Carchman was amazingly wonderful! My expiernece at Royal Cheverolet was very pleasant.This is the 4th new Malibu i have purched in the last 25 years. Bill carchman made me fell most we My expiernece at Royal Cheverolet was very pleasant.This is the 4th new Malibu i have purched in the last 25 years. Bill carchman made me fell most welcome and he had the patience of Job. He wasn't pushy. I felt comfident he was looking to get me a car that I would be happy with. More

Great Sales, Service, Finance and Management at this dealer! Everyone went above and beyond limits to help me get into a new 2018 Chevy Silverado. It didn't stop there but continued weeks after the sale with any Everyone went above and beyond limits to help me get into a new 2018 Chevy Silverado. It didn't stop there but continued weeks after the sale with any help I needed with any issue. This is what CUSTOMER SERVICE is all about and should be at every dealer but Royal has it in Spades ! Thank You again, Bill, Michelle, Anthony, John, and Jason for all your help and all those at the collision center as well, Frank Knisley More

Great experience I was in and out very quickly Michelle was able to help me and got me in a new car. Great rates. Could not be more impressed. I was under the impressi I was in and out very quickly Michelle was able to help me and got me in a new car. Great rates. Could not be more impressed. I was under the impression I would never be able to finance a car since I have bad credit, but they really work with you. Highly recommend More