Parks Chevrolet Richmond

Always great service on both of my vehicles. Jeff Turner is outstanding always looks out for me and takes great care of me and my vehicles he is very trustworthy and professional. The technici Jeff Turner is outstanding always looks out for me and takes great care of me and my vehicles he is very trustworthy and professional. The technicians that complete the work for me are outstanding and do a high quality job. I trust their knowledge of my vehicles More

My husband and I had an awesome experience revolving around our recent purchase of a beautiful 2026 Equinox this month at Parks in Richmond VA! Madeline was professional, fun, easily related to us like around our recent purchase of a beautiful 2026 Equinox this month at Parks in Richmond VA! Madeline was professional, fun, easily related to us like a friend, answered all of our questions and handled the buying process wonderfully! I’ve purchased new cars in the past and this was by far the best experience with sales! Jaysean was great in the credit department in presenting, and explaining each document for signature.Madeline’s walking us through the instrument panel features and connecting with OnStar, etc, was with such patience and we didn’t feel rushed or pushed in any way. She made sure that we were fully familiar and comfortable with all of the features before driving from the dealership parking lot. She has such a gentle, patient, genuine personality and I’d recommend her to anyone who is looking for a new purchase! More

I had the pleasure of working with Madelyn Dunlevy. She was very professional, courteous, knowledgeable, kind, and helpful. Moreover, she was a very good “listener,” and she did not try to “force” me t She was very professional, courteous, knowledgeable, kind, and helpful. Moreover, she was a very good “listener,” and she did not try to “force” me to purchase a vehicle. I informed her that I was looking at purchasing and new 2026 Chevy Trax and the vehicle I was looking at purchasing was located at 3 different local dealerships. I informed her that I just wanted my vehicle appraised and the “out the door price”. She did “exactly” that and expressed that she would still like to earn my business. However, she also understood my desire to see the other two dealerships' vehicle prices. The result, the price Madelyn quoted me was much “lower” than the other dealership. However, I did not have enough money to make up the difference between what my vehicle was appraised for and the price of the new vehicle which had nothing to do with Madelyn. My overall experience was outstanding due to Madelyn’s professionalism, work ethic, and willingness to make my vehicle-buying experience pleasurable. I will definitely keep in contact with Madelyn, and when my financial situation changes, she will be the “first” person I contact to purchase my next new 2026 Chevrolet Trax. Thank you for everything, Madelyn. God Bless, Curtis More

"I purchased a vehicle here over the weekend, but because the sale closed after hours, the car wasn't detailed or fueled. I was told to return the following week to have this addressed. Unfortunately, the af the sale closed after hours, the car wasn't detailed or fueled. I was told to return the following week to have this addressed. Unfortunately, the after-sales service was a disaster. When I called to schedule, the service department was dismissive and unhelpful, forcing me to involve my original salesperson. Upon arrival, a '1-2 hour' wait turned into 4 hours. When I finally sought an update, the salesperson was condescending, implying it was my responsibility to track him down. To make matters worse, despite being promised a full tank of gas, the car was returned with only half a tank. I was told there is a '10-gallon limit,' ignoring our prior agreement. This lack of accountability and poor treatment has completely soured my buying experience. I expected much better." More

DO NOT BUY FROM THESE SCAMMERS BOUGHT A VEHICLE IN OCT AND I HAVE NO REAR HEAT IN THE REAR OF THE VEHICLE AND THEY TELL ME TO GOOGLE AND FIX MYSELF ON TOP OF THEM SHORTING MY PAYOFF ON TE TRADE I BUY CARS AND I HAVE NO REAR HEAT IN THE REAR OF THE VEHICLE AND THEY TELL ME TO GOOGLE AND FIX MYSELF ON TOP OF THEM SHORTING MY PAYOFF ON TE TRADE I BUY CARS EVERY 4YEARS AND HAVE NEVER HAD THIS MANY ISSUES OUT OF A DEALERSHIP More

Ron Carter always on top of his game, work hard and goes beyond to keep you satisfied. This was my second time receiving his assistance, again he is knowledgeable, friendly and looks out for his clients. beyond to keep you satisfied. This was my second time receiving his assistance, again he is knowledgeable, friendly and looks out for his clients. Good Man! More

Ronald Carter looked out for me like I was a family member. He wanted to know what i was looking for and what I wanted on it. He asked about thing I wanted but did not mention. He wanted to know the member. He wanted to know what i was looking for and what I wanted on it. He asked about thing I wanted but did not mention. He wanted to know the "must have" items. I had made a list of most of the thing I wanted and he listened, explained to me about the different styles and what was and was not on the suv., what could be added at an additional cost. He asked about the color I wanted based on 1st, 2nd and 3rd choice. He also explained to me the difference in each level of the equinox and what was important to me could or could not come with that model. When we went on the test drive he ask if I was comfortable with the driving features as it was quite different. He was very patience in explaning and answering my questions. Patience, detailed, proffessional. He made me feel like it was my world and he wanted me to be happy with what I purchased. Once all the paperwork was done he made sure I knew how to use the features.and where they were located.. I will refer Park Chevrolet and Ronald Carter to all of my family and friends should they need a new or used car. Ron Carter, thank you for being there for me. Parks Chevrolet thank you for have salespeople that care as much about the potential buyer as they care about making the sale. My experience was exceptional. I am so happy with my new 2026 Equinox RS with everything on it and more. I never give anyone a 10 rating but if the highest was a 15 I would give him a 14 1/2 because as a former supervisor i can only say "there is always room to do better", I just do not know how he could have been better. More

Chelsea was super helpful and did everything she said she would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience! would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience! More

Sincere Thanks for a Wonderful Vehicle-Buying Experience Good afternoon Demond and Sales Team, When I began my search for another vehicle—ideally a Jeep—I had no idea that the journey would l Experience Good afternoon Demond and Sales Team, When I began my search for another vehicle—ideally a Jeep—I had no idea that the journey would lead me to such a kind and professional group of gentlemen. I’m truly grateful for the experience and for the opportunity to purchase the 2022 Jeep Cherokee Limited, which I found online and was fortunate to secure. I consider it a blessing that the vehicle happened to be available at Parks Chevrolet-Richmond. Your support, along with Kevin’s, made the entire process seamless and stress-free. Your professionalism, patience, and courtesy did not go unnoticed, and I sincerely appreciate the time and care you extended to me throughout the purchase. Thank you all once again for making this such a positive experience. Warm regards, "Frankie" More