Parks Chevrolet Richmond

I’ll always return to Royal This is my second new car purchase from Royal. Their selection is extraordinary! Their showroom is unparalleled. I was treated with respect and prof This is my second new car purchase from Royal. Their selection is extraordinary! Their showroom is unparalleled. I was treated with respect and professionalism both times. Winston Mugford took care of our every need and delivered the Tahoe we were wanting. No games, just straight talk. We’ll buy our next car from Royal, and hopefully from Winston! More

Excellent services . The people at the dealership was amazing. Michelle Headley was so good she made you feel like family and I like that . I will alway work with Michel . The people at the dealership was amazing. Michelle Headley was so good she made you feel like family and I like that . I will alway work with Michelle Headley and the good people at the dealership. More

Finding a new truck. I came 12th of December met Blair who introduced me to Winston Mugford. We looked at a truck like I wanted.and started the paperwork . The whole time I came 12th of December met Blair who introduced me to Winston Mugford. We looked at a truck like I wanted.and started the paperwork . The whole time Winston answered any questions that I had . We closed the deal on Tuesday December 18th. More

Easy and helpful Bill showed great patience with us as we were undecided and had to tour the back inventory lot. He was super helpful and answered all of our questions Bill showed great patience with us as we were undecided and had to tour the back inventory lot. He was super helpful and answered all of our questions. The process was quick and painless. More

Pleasant, Accommodating and Hassle Free I found even the sales persons not working with me to be friendly and helpful. Bill was excellent in spending time with me. He is very low key and per I found even the sales persons not working with me to be friendly and helpful. Bill was excellent in spending time with me. He is very low key and personable, not pushy at all and walked me through every part of the process of purchasing my new car. I began by calling and talking to Mike Brittingham about the car I saw online. We came to an agreeable price, then Mike connected me with Bill when I arrived to continue the test drive and purchase process. Anthony took me through the finance options with ease. At no time did I feel over-pitched or pressured into buying, making the entire process extraordinarily pleasant. I definitely recommend Royal to anyone considering a Chevrolet. More

Very good salesmanship, very dedicated to his job. He gave excellent service, was very knowledgeable about what was available of automobiles new and used on the lot. Very personal was not pushy, I like He gave excellent service, was very knowledgeable about what was available of automobiles new and used on the lot. Very personal was not pushy, I liked that. He was very patient. I would differently buy another automobile from him. More

Very fair. Royal was fair and reasonable to purchase a vehicle from. Chose to buy there over Hendrick simply due to the customer service. If I had to make Royal was fair and reasonable to purchase a vehicle from. Chose to buy there over Hendrick simply due to the customer service. If I had to make suggestions towards opportunities for improvement: 1. The purchase process was a little dosorganized. A lot of back and fourth between finance, management, 2 sales folks. I felt as though some questions required further clarification from others...which is fine, but there was a lot of shiffling the customer around. 2. I am a huge appearance person...and being in sales management, I expect my employees to carry the same position on appearance. Some of the sales team could have presented themselves a little better....hats cocked sideways and sloppy fitting clothes for a sales person does not show the image you are trying to present....I am sure of that. Again, did not impact my purchase decision at all, but it may for others. Overall, this is the second truck I have purchased from Royal...and I came back for a reason. Always a small town feel and friendly folks. I will come back again and refer the dealership to friends and family interested in purchasing a vehicle as well. More

every one was very helpfull & friendly . Winston , Brian ,& Mike were all great I appreciate the help & effort they put in to making this a low pressure experience ,I will do business with t Winston , Brian ,& Mike were all great I appreciate the help & effort they put in to making this a low pressure experience ,I will do business with them again , thank you all More

Simply the best Chevy dealer in the Richmond area. If you are looking for wonderful car buying experience choose Royal Chevrolet! The staff at Royal go above and beyond to ensure customers are complete If you are looking for wonderful car buying experience choose Royal Chevrolet! The staff at Royal go above and beyond to ensure customers are completely satisfied. More

went for a oil change bought a car as I was waiting for a oil change for my Equinox I was talking to a salesman Mr.Timmons I told him that I wish that I could get out of renting and I as I was waiting for a oil change for my Equinox I was talking to a salesman Mr.Timmons I told him that I wish that I could get out of renting and I could buy a car after that he said let me see what I can do. after a couple of minutes he came back and said this is what I can do for you we sat down with Mr. Mugford and Mr.Timmons and after rebates and special offers I drove out with a brand new Traverse Thanks Barbara Lee P.S. oil included More