Parks Chevrolet Richmond

Great experience Michelle and Blair were easy to work with and went out of their way to locate the perfect truck, bring it to RVA & develop a phenomenal deal. Michelle and Blair were easy to work with and went out of their way to locate the perfect truck, bring it to RVA & develop a phenomenal deal. More

Great Experience! I recently bought a used vehicle from Royal Chevrolet. The overall experience was great and I highly recommend them. It is hard to say that about mo I recently bought a used vehicle from Royal Chevrolet. The overall experience was great and I highly recommend them. It is hard to say that about most dealerships these days. My salesman, Craig Richardson, was awesome, even when I had second thoughts and concerns with taking on additional debt. I appreciate them being a little flexible on my trade as well. More

Excellent service We were more than, pleased, With our most recent purchase of a 2019 Chevrolet Silverado from Royall Chevrolet. The sales lady, should be commended fo We were more than, pleased, With our most recent purchase of a 2019 Chevrolet Silverado from Royall Chevrolet. The sales lady, should be commended for her kindness, understanding, product knowledge, and her willingness to go the extra mile to help us. She work with me, through this process. I really appreciate the time she took to make sure that everything was to my satisfaction, and it was. This purchase makes my fourth new Chevrolet Silverado, LTZ, from Royall Chevrolet. And based on this most recent sale, this process should continue. Thank you very much, from Russ and Janice. More

I’ll always return to Royal This is my second new car purchase from Royal. Their selection is extraordinary! Their showroom is unparalleled. I was treated with respect and prof This is my second new car purchase from Royal. Their selection is extraordinary! Their showroom is unparalleled. I was treated with respect and professionalism both times. Winston Mugford took care of our every need and delivered the Tahoe we were wanting. No games, just straight talk. We’ll buy our next car from Royal, and hopefully from Winston! More

Excellent services . The people at the dealership was amazing. Michelle Headley was so good she made you feel like family and I like that . I will alway work with Michel . The people at the dealership was amazing. Michelle Headley was so good she made you feel like family and I like that . I will alway work with Michelle Headley and the good people at the dealership. More

Finding a new truck. I came 12th of December met Blair who introduced me to Winston Mugford. We looked at a truck like I wanted.and started the paperwork . The whole time I came 12th of December met Blair who introduced me to Winston Mugford. We looked at a truck like I wanted.and started the paperwork . The whole time Winston answered any questions that I had . We closed the deal on Tuesday December 18th. More

Easy and helpful Bill showed great patience with us as we were undecided and had to tour the back inventory lot. He was super helpful and answered all of our questions Bill showed great patience with us as we were undecided and had to tour the back inventory lot. He was super helpful and answered all of our questions. The process was quick and painless. More

Pleasant, Accommodating and Hassle Free I found even the sales persons not working with me to be friendly and helpful. Bill was excellent in spending time with me. He is very low key and per I found even the sales persons not working with me to be friendly and helpful. Bill was excellent in spending time with me. He is very low key and personable, not pushy at all and walked me through every part of the process of purchasing my new car. I began by calling and talking to Mike Brittingham about the car I saw online. We came to an agreeable price, then Mike connected me with Bill when I arrived to continue the test drive and purchase process. Anthony took me through the finance options with ease. At no time did I feel over-pitched or pressured into buying, making the entire process extraordinarily pleasant. I definitely recommend Royal to anyone considering a Chevrolet. More

Very good salesmanship, very dedicated to his job. He gave excellent service, was very knowledgeable about what was available of automobiles new and used on the lot. Very personal was not pushy, I like He gave excellent service, was very knowledgeable about what was available of automobiles new and used on the lot. Very personal was not pushy, I liked that. He was very patient. I would differently buy another automobile from him. More

Very fair. Royal was fair and reasonable to purchase a vehicle from. Chose to buy there over Hendrick simply due to the customer service. If I had to make Royal was fair and reasonable to purchase a vehicle from. Chose to buy there over Hendrick simply due to the customer service. If I had to make suggestions towards opportunities for improvement: 1. The purchase process was a little dosorganized. A lot of back and fourth between finance, management, 2 sales folks. I felt as though some questions required further clarification from others...which is fine, but there was a lot of shiffling the customer around. 2. I am a huge appearance person...and being in sales management, I expect my employees to carry the same position on appearance. Some of the sales team could have presented themselves a little better....hats cocked sideways and sloppy fitting clothes for a sales person does not show the image you are trying to present....I am sure of that. Again, did not impact my purchase decision at all, but it may for others. Overall, this is the second truck I have purchased from Royal...and I came back for a reason. Always a small town feel and friendly folks. I will come back again and refer the dealership to friends and family interested in purchasing a vehicle as well. More