Parks Chevrolet Richmond

I was treated in a professional and respectful manner I was treated in a professional and respectful manner coming into the dealership.They had the car I wanted and work on the financing for me. which w I was treated in a professional and respectful manner coming into the dealership.They had the car I wanted and work on the financing for me. which was very important.im happy with the brand and features.I had a very bad experience in a toyota dealership where they thought making a profit was more important than dealing with the customers with respect. which lost them my business.I look to do business with royal chevrolet in the future.They turned the corner and made a difference in my total car buying experience.Thankyou Royal Chevrolet and GM. More

My only problem is that there were nothing to say thank you except a handshake. that's good but when I have purchased my other 6 Chevrolet's, I have either recived a gas card, free inspections, jacket, so you except a handshake. that's good but when I have purchased my other 6 Chevrolet's, I have either recived a gas card, free inspections, jacket, something. This time, nothing. Not real happy with that part. I just $24,000 and just receive a handshake. One dealership that I didn't purchase from but talked to sent me a coupon for dollars off a oil change. I didn't purchase from that dealership but they sent me something. I thought loyalty to chevrolet meant something. Not anymore. More

Great experience. I don't know much about my new car yet, because I just got it, but I am sure that I am going to love it. Sales experience was simple and easy, and I would go back to Royal Chevrolet again. because I just got it, but I am sure that I am going to love it. Sales experience was simple and easy, and I would go back to Royal Chevrolet again. Doug was wonderful and explained everything about my car to me. More

I went to Royal Chevrolet to find a good used car for my son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked wit son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked with his manager George Byrnes on price and financing. I shopped at Royal because I want to get a good car at a fair price and have a quality dealership stand behind their product. We found all of that with our experience. At one point, George asked me to give him the chance to prove I bought my son's car from the right dealership. He did just that. I look forward to working with them again on my next car purchase. More

Initially, they were very helpful and intent on helping on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and tha on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and that my payments would be low and manageable. I filled out all the paperwork and was good to go. Or so I thought. 5 days later, they kept asking me for my pay stubs when they stated initially that I wouldn't even need them. Then they call me again and state that I needed a co-signer when they never ever mentioned that once. I bring my co-signer in and we had to wait 2.5 hours to print out new paperwork to sign. Also, the car had a bad smoky smell to it and Brian said that all I needed was Febreze. That didn't work and I still have that smell in my car. They let me drive off with a car with a tear in it. They gave me new tires, but I got the run around so many times that it was ridiculous. I tried to end the contract because technically, they had to write up a new contract since once again I have to sign again because they were unaware about the interest rate being reduced. The old contracts were null and void and now I thought I could be released. I went to do this on Tuesday and they were so rigid and had so many excuses about why these things occurred. This was my first car experience and I will never forget it because it was so unbelievably bad due to the dishonesty of the people I had to work with. I will never recommend these people to anyone I know and I will make sure that everyone knows how this place operates. They could have me a different car and wouldn't have lost any business. After I get my tags and everything, I will never go to that place ever again. More

I can say that I truly had a positive experience I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt com I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt comfortable and got a great deal. I will gladly tell all of my friends about the positive experience I received at your dealership and thank you for everything. Thanks Patrick Robinson More

Both Randy and Bob were extremely helpful in assisting us with our purchase of our 2011 Chevrolet Equinox. This is what dealerships should have in all their stores a team that works together to help make th with our purchase of our 2011 Chevrolet Equinox. This is what dealerships should have in all their stores a team that works together to help make the customers experience a remembrance that won't be forgotten. Thanks goes out to Mr. Dulong and Mr. Moore of Royal Chevrolet. Thank you both again for helping us find the perfect Vehicle that will be with us for a long time. More

Where can I start... too many good things to say about these guys. They did right by me, everything was made so easy and you felt great when I left dealership. even received follow up call that night to m these guys. They did right by me, everything was made so easy and you felt great when I left dealership. even received follow up call that night to make sure I arrived home safely and enjoyed my new ride. I have referred numerous friends to travel to this dealership. And that says alot when I myself work in the auto industry and are surrounded by 100's of dealers on a daily basis. Great job Guys More

Randy a nice guy. very helpfull worked hard to get me in my new chevy truck. need more Like Him.all the sales people were very nice. the finiance.man worked very hard to get me a good rate. sales manage h my new chevy truck. need more Like Him.all the sales people were very nice. the finiance.man worked very hard to get me a good rate. sales manage helped to make me feel welcome and want to do all my busines thier. i will reckamend youl to others mike outten More

This was my first experience with Royal Chevrolet's used car division located on Broad Street near Parham Road. All of the staff I came in to contact with was very friendly and attentive to my needs. It was car division located on Broad Street near Parham Road. All of the staff I came in to contact with was very friendly and attentive to my needs. It was a very pleasant low preasure buying experience. More