Parks Chevrolet Richmond

This is my first time purchasing a car off of the lot. I was very nervous about shopping around for a used vehicle. As a young woman, I didn't want to get taken advantage of. I went to Royal and worked with was very nervous about shopping around for a used vehicle. As a young woman, I didn't want to get taken advantage of. I went to Royal and worked with Tuck who made me feel very comfortable and I felt he was very honest and cared about the quality of the vehicle I was looking to purchase. My loan paperwork was done by George, who explained every detail and made sure I understood everything about my loan and my new purchase. I would recommend them to all of my family and friends. Thank you Royal!!!! I will forever be a Royal customer. More

I was looking for a used car within my budget and I found it at Royal. Andre greeted me with a smile and it never left his face. I wasn't happy with my first choice of car and somehow Andre knew what I wante it at Royal. Andre greeted me with a smile and it never left his face. I wasn't happy with my first choice of car and somehow Andre knew what I wanted. Not only did we go on a test drive together, he let me take my family alone. He said we will be spending the most time in it, we didn't need him. I got the car the same day and George worked out the perfect deal for me. I would recommend Royal Chevrolet to anyone who is looking for a ride, new or used. They are a class act. More

I was thoroughly impressed with Daniel. He was not pushy and he was very patient. He seemed down to earth and wanted to know exactly what I wanted and wanted to get that for me. I would recommend him and th and he was very patient. He seemed down to earth and wanted to know exactly what I wanted and wanted to get that for me. I would recommend him and this dealership to anyone. They also had more vehicles to choose from than any other dealerships around me. More

All of the folks at Royal made the buying experience easy, stress free and pleasant. Each person that we dealt with was very professional and understood their product extremely well. They addressed al easy, stress free and pleasant. Each person that we dealt with was very professional and understood their product extremely well. They addressed all of our questions immediately and thoroughly. They offered a very fair price for our trade in and neogtiated fairly on the price of the new vehicle. The salesperson, Doug Forthuber, was very helpful and made sure that we were satisfied and understood everything about the new vehicle. He has followed up several times since the purchase. We also had the opportunity to work with one of the owners, Drew Mugford, who also made sure that we were well satisfied with the process and the pricing of both the used and new vehicle. Both of these gentlemen went the extra mile and we appreciated it. Overall, an outstanding experience and I would recommend Royal to anyone interested in a Chevy product. More

I dropped off my Chevy Impala due to water on floor board of right floor front and back.Told them it was not from rain and did not happen when the A.C. was on.However it did happen when I had the heat on def of right floor front and back.Told them it was not from rain and did not happen when the A.C. was on.However it did happen when I had the heat on defrost.Got called the next day late afternoon by Vince to be asked if I had my windshield replaced lately,which I replied no.Was told that I might need a new windshield.(Never did I have water leaking through the windshield) but the windshield was not a GM product.I have owned the car for 4 1/2 years and have never had a problem.If it was replaced it had been the previous owner. Meanwhile the technician was still looking over the car. Recieved a call the next day Nov.9th by Vince to tell me there was a crack in the seal cowl and this part is no longer manufactured so his technician will try to adhese this back and we will wait for this to dry and I could pick my car up that eve.Picked up my car drove 10 minutes down the road stopped for some dinner before I needed to be at church.When the overhead lights came on I noticed the carpet had been damaged on the console and various places.My neighbor and I used a wet-vac the night before and there was nothing wrong with the carpet.Long story short everyone from the service writer to the service manager to the owner denies the damage occurred at Royal Chevrolet.(not to mention the original problem was never fixed correctly so I took the advise of the owner and brought it to another Chevrolet dealership and had it fixed correclty)Never would I recommend this dealership because of their dishonesty. More

Sent our car title to a finance company even when there we didn't finance the car. Now have wasted several weeks trying to track down the title and still haven't been successful. Salesman lied to us abou we didn't finance the car. Now have wasted several weeks trying to track down the title and still haven't been successful. Salesman lied to us about where it was originally and how long it would take to get it. In addition, he hasn't tried to help us fix the problem he caused. At our first service, we were told a loaner car would be available but it hadn't been arranged. Luckily they were able to find one after I had wasted an hour waiting trying to arrange other transportation. Also trying to refuse to turn work in under warranty and charge us instead. Without a doubt, the worst dealership and salesman we have ever had the displeasure of working with. Will never buy another vehicle from here and probably not another GM product. Should have stuck with Dodge and Whitten Brothers dealership which has always been fantastic. More

Great sales person! Andre never said anything like, "what does it take to get the deal done today". He simply showed me the vehicle I was looking for, explained its options, and made the deal. "what does it take to get the deal done today". He simply showed me the vehicle I was looking for, explained its options, and made the deal. More

Brett is an excellent spokes man. Very intuitive, very gracious, Has excellent customer service representation. Changed my complete mind about what I wanted to do. That has to be an excellent customer s gracious, Has excellent customer service representation. Changed my complete mind about what I wanted to do. That has to be an excellent customer service representative. I also believe the financial management team ( Mr. Levi III) was a major help to me as well. More

The employees at Royal Chevrolet, namely George Byrnes and Booby Moody, went above and beyond their duties in helping us secure a 2002 Chevrolet Suburban. I can't thank these guys enough for the commitme and Booby Moody, went above and beyond their duties in helping us secure a 2002 Chevrolet Suburban. I can't thank these guys enough for the commitment and due diligence that they displayed to make sure that we were satisfied with our experience with Royal Chevrolet. In summation, I would definitely do business with them again and have not had a better experience with purchasing a vehicle! More

I'm a car salesman's worst nightmare. I come with my trusty notebook in one hand and kbb pulled up on my cellphone in the other; I know what I want, won't accept just needs, and often times unrealistic trusty notebook in one hand and kbb pulled up on my cellphone in the other; I know what I want, won't accept just needs, and often times unrealistic about the price of it all. Thinking I know more than I'll ever get credit for, I go in ready, waiting for something to be unclear so I can start typing away. I wouldn't even want to sell to me! Somehow, through all the ringers I put him in, all the research I asked him for, all the hoops he jumped through, Andre Morris still found a way to find my perfect needle out of all the hay! He truly listened to all of my needs and wants, became an excellent researcher of my style, and was extremely patient during my search. He definitely earned my business and I will look for him when I'm ready for my next purchase! It is without reservation that I recommend Andre Morris as TOP SALESMAN!!! More