Parks Chevrolet Richmond

Daniel was extremely prepared for us when we arrived at the dealership. He had taken the time to really listen when he spoke to us before our visit and was willing to change directions as we changed our th the dealership. He had taken the time to really listen when he spoke to us before our visit and was willing to change directions as we changed our thoughts on what vehicle we wanted several times. I also found Luke to be extremely professional and quick in his financial services to us. More

Mike did an excellent job in listening to our needs for a new automobile. He bent over backwards to help us feel comfortable with the model we chose and with the features on the model. We received a very f new automobile. He bent over backwards to help us feel comfortable with the model we chose and with the features on the model. We received a very fair price for our trade in. Mike gave us a tour of Royal's service facility - I've bought several cars in my life and this is the firt time a dealership has given me a tour of their service facility and a contact person in charge of service activities. Car was very well detailed on the day we picked it up. Overall a 10 out of a 10 for Mike and the Royal folks. I will recommend Royal to others. Well done! More

The service was excellent. The salesman Rusty went way beyond to give us the best deal possible. The overall experience was one We will not forget, and will definitely refer our friends to this dealership beyond to give us the best deal possible. The overall experience was one We will not forget, and will definitely refer our friends to this dealership . More

The people at Royal treated me with kindness, respect and professional excellence. What a great way to buy a car!At every step of the process, I knew I was dealing with honest folks. professional excellence. What a great way to buy a car!At every step of the process, I knew I was dealing with honest folks. More

Overall price for the used vehicle was decent given the comparibles in the area, however, the car was considered high mileage for being just a year old and there was considerable interior damage. I tried t comparibles in the area, however, the car was considered high mileage for being just a year old and there was considerable interior damage. I tried to negotiate a slightly lower price due to this, sales associate only said no and that was it. Nothing else, no attempts to work with me at all. After a week or so, it was determined that the dealership could repair the stuff I requested, it was agreed that if repairs were made, I would still purchase the car for the original agreed upon price. The majority of the interior repairs were good. I had to bring the car back up a few days after purchase for one more repair, where I was given a loaner. The loaner I was given smelled so bad of cigarettes it gave me a terrible headache and made both me and my daughter STINK like an ashtray. ALSO, as I left the dealership with the loaner and pulled onto the interstate, and alarm sounded...the gas alarm. There was literally NO gas in the car. I actually had to pull off the interstate to put gas into their car so that I could make it home. Not very professional if you ask me. They were aware of this, and were also aware that I had to put my money into their car...no attempts to pay me back or anything were made. I was not very satisfied with that, nor was my husband. The day after I bought the car, I noticed a terrible noise...Royal sent me to the brand dealer since the car was under manufacturers warranty. It was there that it was discovered that a part had to be replaced (this was 5 days after my purchase) that was part of a recall. I guess they do not check for recalls or issues on vehicles before they sell them. I am relieved that the issue was something I did not have to pay for. Overall, my experience wasn't terrible, just somewhat dissapointing in some aspects. The car is still a decent price and most of the employees were nice to deal with. More

Excellent service, Daniel and the team helped us close the sale quickly so that we could make a dinner appointment. Friendly and low-pressure, which we greatly appreciated. the sale quickly so that we could make a dinner appointment. Friendly and low-pressure, which we greatly appreciated. More

I had seen the car I wanted online. I spoke with George on the phone and was impressed with his level of customer service. When I got to the dealership Andre was there to help me from start to finish. Th on the phone and was impressed with his level of customer service. When I got to the dealership Andre was there to help me from start to finish. They were able to work with me to get exactly what I needed. I never felt pressured. George and Andre were a pleasure to deal with. They are the kind of people you would drop in just to say hi to. Andre even called me a couple times after the sale to make sure I was happy with the car. I would recommend him to anyone looking for a car. More

This is my first time purchasing a car off of the lot. I was very nervous about shopping around for a used vehicle. As a young woman, I didn't want to get taken advantage of. I went to Royal and worked with was very nervous about shopping around for a used vehicle. As a young woman, I didn't want to get taken advantage of. I went to Royal and worked with Tuck who made me feel very comfortable and I felt he was very honest and cared about the quality of the vehicle I was looking to purchase. My loan paperwork was done by George, who explained every detail and made sure I understood everything about my loan and my new purchase. I would recommend them to all of my family and friends. Thank you Royal!!!! I will forever be a Royal customer. More

I was looking for a used car within my budget and I found it at Royal. Andre greeted me with a smile and it never left his face. I wasn't happy with my first choice of car and somehow Andre knew what I wante it at Royal. Andre greeted me with a smile and it never left his face. I wasn't happy with my first choice of car and somehow Andre knew what I wanted. Not only did we go on a test drive together, he let me take my family alone. He said we will be spending the most time in it, we didn't need him. I got the car the same day and George worked out the perfect deal for me. I would recommend Royal Chevrolet to anyone who is looking for a ride, new or used. They are a class act. More

I was thoroughly impressed with Daniel. He was not pushy and he was very patient. He seemed down to earth and wanted to know exactly what I wanted and wanted to get that for me. I would recommend him and th and he was very patient. He seemed down to earth and wanted to know exactly what I wanted and wanted to get that for me. I would recommend him and this dealership to anyone. They also had more vehicles to choose from than any other dealerships around me. More