Parks Chevrolet Richmond

Excellent customer service... I can't express that enough. I was very pleased with my experience at Royal Chevrolet. My salesman, Ronald Carter, was exceptional from the very beginning to the very end enough. I was very pleased with my experience at Royal Chevrolet. My salesman, Ronald Carter, was exceptional from the very beginning to the very end. My transmission went out in my old vehicle, and I was devastated. I emailed several dealerships and Ronald Carter was the first to call. He assured me that I will be on the road again before the weekend was over. He picked me up from my job that Friday evening and gave me a vehicle to test drive. I was even allowed to keep it overnight which was very convienient at the time since I did not have a vehicle. This also gave me time to look at their website and really see what car would really fit my budget and accomodate my family size. Everything I asked for to secure the purchase of the vehicle was taken care of and then some! I highly recommend Royal Chevrolet when looking for a vehicle. Ask for Ron Carter. He's a great guy and very compassionate. God Bless... More

I purchased a used silverado z71 from the used car division of royal chevrolet. In the month that followed I had a few issues that I needed to have fixed. Nothing out of the norm for a high milage t division of royal chevrolet. In the month that followed I had a few issues that I needed to have fixed. Nothing out of the norm for a high milage truck. When I purchased the truck George Byrnes told me that if I had any issues just to let him know and he would take care of it and that he was a big fan of his customers. I will say this .....My expectations where exceeded as everything that went wrong was fixed with a smile. It is rare these days to deal with such honesty in the used car business. Both he and Roland Jaro have made a customer for life and I would recomend them to anyone looking to purchase a vehicle. More

Everything went about as smoothly as it possibly could. Everyone was so nice helping me get into my new car as soon as possible. I could not have had a better experience. Everyone was so nice helping me get into my new car as soon as possible. I could not have had a better experience. More

we purchased a new 2012 Equinox in 2/12 with a great experience. I referred a work collegue after that purchase who also bought a new Equinox( almost identical to ours). Unfortunately, 9/19/12 my husban experience. I referred a work collegue after that purchase who also bought a new Equinox( almost identical to ours). Unfortunately, 9/19/12 my husband was in an accident and the vehicle was a total loss. The good news was that he suffered only a chest contusion and bruises and did not require hospitilazation. Someone ran a 4 way stop at estimate of 45 mph and hit the front of the vehicle and spun him around. Obviously, the equinox is a very safe SUV. The following Monday, my husband went to Royal to look at cars while awaiting the settlement. We received the settlement on Wednesday afternoon and on Thursday we received a call from Mike; my husband inquired about a vehicle on the internet that was in transit. We were out cutting the grass when we both saw a silver Equinox coming down the road and then pulled in the drive. It was Mike from Royal Chevrolet. I might add that we were going out of town the next day for our 35th wedding anniversary that was on 9/23. We typically do not enjoy shopping for vechicles and do not usually purchase new cars. When we purchased the first one in 2/12 I told my husband to get what he wanted because it would probably be the last car purchase he would have. Little did i know how wrong i was. We liked the vehicle, the price and the personal delivery was unheard of! We said yes on the spot and made arrangements to sign the paperwork that following Monday when we returned. Mike even asked if we wanted the vehicle for the trip. Needless to say, it had been a stressful time after the wreck but the superior personal customer service was beyond imagination. Not a big fan of surprises or car shopping, this experience exceeded our expectations! Thank you Mike and Royal Chevrolet! Sincerely, Richard and Cathy Magruder More

Bob and Tony made it so easy for us to trade in a car and buy my new Tahoe. They were very knowledgable and helpful with the whole process. I feel like they gave me a great deal and I would highly recommend buy my new Tahoe. They were very knowledgable and helpful with the whole process. I feel like they gave me a great deal and I would highly recommend Royal Chevrolet to anyone who is looking to buy a new car. More

I am greatly appreciative of both Mr. George Byrnes and Andre Morris, the two were truly a blessing. I purchased a car from down the street at Victory Nissan and was screwed over by Harry. I took the car b Andre Morris, the two were truly a blessing. I purchased a car from down the street at Victory Nissan and was screwed over by Harry. I took the car back within twenty four hours; luckily I was allowed to get my trade back and hit the highway. I was in distress and feeling extremely anxious because my car was all messed up and I was over 150 miles from my house. The truth was that I am a single father of two little kids and needed a car. I parked my car and walked a few miles looking at cars. When I got to Royal I saw a car I liked and Andre came outside to help me. He assisted me, was calm, professional; and went far and beyond to answer any question I had. He didn't rush me or pressure me into purchasing the car. I told him I would go for a walk and possibly return for a test drive. I continued my walk and about an hour later I HAD to go back to Royal. Andre allowed me to test drive the car that interested me. While on the test drive he never asked me to purchase the car, he was calm; and kept it real with me on how their business worked. I told him I thought I wanted to try and purchase the car; I was concerned about some scratches on the hood; however A.M. said he would get his guys to clean the car up (buffing)the concerned areas. Meanwhile, George took over helping in the finance department; he and the Lord worked miracles. Mr. Byrnes worked with numbers that I didn't agree with and he never kicked me out; he said, "Let me see what else I can do for you". He did just what he said. He was able to find a bank that financed me! He stayed in my selected price range and made it possible for me to drive away the same day in the vehicle of my preference. It felt even better knowing that I had a warranty and my kids love the vehicle as well. Oh, I didn't add that Andre did get my car cleaned, buffed; etc. like he said he would. Thanks guys, Jarrod Roebuck, Infiniti More

About a month ago my car was totaled in a bizarre parking accident and the insurance company suggest that I take it to Royal Collision for repair. Once they declared it totaled, one of the workers suggested accident and the insurance company suggest that I take it to Royal Collision for repair. Once they declared it totaled, one of the workers suggested I walk next door and talk to Bobby about getting me in a new (used) car. Fast forward a few weeks and I am the proud owner of a beautiful 09 Chevy Malibu :) Pros: - no pressure - George B worked his butt of to get me financed and within my payment range, he even went so far as to lower the cost over 1k just to meet that need - Bobby said "I have the perfect car for you." True to his word, the Red Malibu he showed me the next day was a beauty! Love at first sight :) - friendly staff Cons: - thought the check engine light was fixed BEFORE purchase. I had to take it in afterwards (although they provided me a loaner while it was being fixed) - had a brake issue that had to be addressed a couple of times before it was fixed Overall: - great, friendly, no pressure staff - addressed my needs quickly and professionally would definitely recommend these guys to friends and family More

This is my second Camaro purchase at Royal in 3 years at Royal, and I have to say that my buying experience was outstanding. Doug and Bob did everything well, and when it came to selecting the Camaro I bou Royal, and I have to say that my buying experience was outstanding. Doug and Bob did everything well, and when it came to selecting the Camaro I bought, they went above and beyond in order to get me a car that fulfilled my needs. Doug was super responsive to my phone calls and emails, and Bob worked out a deal for me that included some replacement tires that will allow me to drive the SS year round. I would definitely recommend dealing with Royal to anyone that wishes to have an easy deal. Additionally, I was happy with the trade in I received for mt 2010 Camaro. My thanks again to Doug for all his help; get better soon, Doug! Good luck with the surgery... To Bob; I really appreciate your help in acquiring a car that fit my needs. Thanks for the front plate assist as well... Kindest Regards, Sam Reichart More

Doug Forthuber did an excellent job working to meet my needs. He efforts were thorough and conducted in a professional manner. He seemed to have my needs and desires as the focal point of everything he di needs. He efforts were thorough and conducted in a professional manner. He seemed to have my needs and desires as the focal point of everything he did. I appreciated the work that Luke Reid did, his well organized preparation and effective use of my time. More

I worked with both Steve Castillo and Bob Moore to get into a new 2012 Suburban LT and really appreciated the service I received. They worked with me the best they could to fit my budget and did not give into a new 2012 Suburban LT and really appreciated the service I received. They worked with me the best they could to fit my budget and did not give me the run around when it came to negotiating a final price. Everyone was extremely quick to get back to me and did not put any sales pressure on me, which is one of the main reasons I gave them my business. Other dealers would send me multiple template email messages that were discarded quicker than the time it took for them to fill in my name. More