Parks Chevrolet Richmond

The wait for the approval was very long. Our salesman Andre was apologetic about this. The men in parts and service were very friendly and helpful. We came from our home with a pre approval letter and we Andre was apologetic about this. The men in parts and service were very friendly and helpful. We came from our home with a pre approval letter and were denied and Luke Reid made what could have been a very embarrassing situation into a pleasurable experience with me driving away with the car that I wanted . They were helpful . More

Purchasing a vehicle from Royal Chevrolet basically over the phone with Bob Moore was a great case for excellent customer service. He kept me abreast of the progress of the manufactoring of my car thru emai the phone with Bob Moore was a great case for excellent customer service. He kept me abreast of the progress of the manufactoring of my car thru emails and phone calls. And when the time came to have my car delivered. he and Del made the process of the sale so easy. Absolutly very please with the boys from Royal Chevrolet of Richmond, Va. James Swingos More

I cant say anything bad about this dealership. From the time I pulled up in my 08 impala to driving away in my 2013 Malibu. I was greeted by Mr. Bill Perkins. He was a outstanding salesman this entire time time I pulled up in my 08 impala to driving away in my 2013 Malibu. I was greeted by Mr. Bill Perkins. He was a outstanding salesman this entire time. I couldn't have asked for a better salesman. All of the salesman were very incredible. More

Mike did a fantastic job. He made my wife and I feel very comfortable. We actualy enjoyed the process, which is no easy feat when you are spending that much money. Mike Digness was able to inform us o very comfortable. We actualy enjoyed the process, which is no easy feat when you are spending that much money. Mike Digness was able to inform us of all the ins and outs of the Equinox, and tailor the product to fit our budget and our needs. He is a great salesman. Jim More

Everyone was helpful and friendly. I walked away with the feeling that they really wanted my business. I certainly would recommend Royal Chevrolet to anyone. the feeling that they really wanted my business. I certainly would recommend Royal Chevrolet to anyone. More

I was given the utmost attention that spells out "CUSTOMER SERVICE" to its highest degree by all that was able to work with me. A special thanks I would like to give to Mr. Norris Langston for excee "CUSTOMER SERVICE" to its highest degree by all that was able to work with me. A special thanks I would like to give to Mr. Norris Langston for exceeding my expectations. He really looked out for me in a time of real need. Without him and all the other associates, I don't htink that it would have been made possible to get the vehicle that suited my needs. It was a more than a superb and wonderful experience that I have had in a world that has lost the meaning of the word TRUE "Customer Service". Keep up of the good work Royal Chevrolet. My experience with you was definitely awsome and significant in so many ways. Thanks again for all you do!!! More

Evan was very friendly and accommodating. He met us right at the door with a pleasant greeting, showed us right to the car(s) we were interested in, and did NOT try to sell us on anything other than wh right at the door with a pleasant greeting, showed us right to the car(s) we were interested in, and did NOT try to sell us on anything other than what we asked for! He processed our paperwork quickly, and got us out the door in a reasonable amount of time. More

My second car with Royal Chevy and Mike Dingess. In fact, on my recommendation, my daughter-in-law brought a car from the same sales person. I also deal with Jeff Turner in the service department. fact, on my recommendation, my daughter-in-law brought a car from the same sales person. I also deal with Jeff Turner in the service department. He is also great. More

I showed up at Royal just for a test drive and ended up buying a brand new car. When I arrived, it was overcast and drizzling. Gabe was outside ready with a friendly smile and genuine interest in helping buying a brand new car. When I arrived, it was overcast and drizzling. Gabe was outside ready with a friendly smile and genuine interest in helping me, not just making a sale. I explained my new car goals and we took out an Equinox. Then the sky opened up. I'll tell ya, this is the best time for a test drive. I was about to see how the car really handled both in the construction of Broad St and on the open interstate of 64. Gabe made great conversation during the drive instead of allowing that awkward silence that normally accompanies a test drive with the salesperson. He offered helpful info about the vehicle and asked important questions to gauge what I was really looking for. Since I wanted to have my spouse check out the car, I was clear that I wouldn't be buying that afternoon, so Gabe gave me the keys and let me take it home for the night! have you ever had a dealer offer something like that?! It was great because my spouse was able to drive the vehicle home and get a feel for all the bells and whistles, and I was able to take it downtown to test out its drivability in tight spaces. I was hooked. When I got back to the dealership the next day, Gabe was just as cheerful and welcoming. When it came time to getting down to brass tacks, I can be a bit of a pill. I knew exactly what I wanted and what was reasonable to "demand". Never did Gabe or the finance manager, Dino ever once give me that exasperated sigh that I normally get when I'm being insistent. They were patient and addresses my needs with an eye to problem solving. In the end, we all left happy. I'll be sending all my friends over to Gabe and the folks at Royal. More

I would recommend Royal Chevrolet to others because my experience while there was really exellent. I guess you can say I drove away in a new car and a great big smile in the end. experience while there was really exellent. I guess you can say I drove away in a new car and a great big smile in the end. More