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Parks Chevrolet Richmond

Richmond, VA

4.1
667 Reviews

4502 West Broad Street

Richmond, VA

23230

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Showing 667 reviews

March 08, 2021

I had a great conversation over the phone with Lorenzo. Unfortunately the truck we were looking at was no longer there but Lorenzo is looking out for us for another truck based on requirements. More

by deblight2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo
May 18, 2020

Sold car out from under me after having agreed to terms Spent all day negotiating for a car, agreed to terms, and while waiting for the salesman to reply with next steps for me to purchase the car, they sol More

by jimmyoconner21
Recommend Dealer
No
Employees Worked With
Ron, Chris
September 23, 2019

Great shopping experience, Great Service I read the negative review of a customer from May 19, 2019. It could not be more off base regarding Royal's service. My family has purchased cars fr More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Zaremba
September 10, 2019

Patience and professionalism. Wonderful car buying experience. This office is staff was extremely patient, kind, and professional. Also: Kudos to Ms. Michelle, for making the b More

by Sarah42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Capocelli, Michelle Headley, Jocelyn Licea
August 02, 2019

2019 Malibu Purchase On July a purchase of a 2019 Malibu was made at Royal Chevrolet. Our focus was on the dealership, car choice and a price to fit our budget. Sales Con More

by Wildy, Margaret/Vernon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Capocelli, Craig Richardson Jr
June 22, 2019

Acadia of wife’s dreams Great dealership, everything was smooth and Bill Carchman was a great help! I came in not set on a vehicle but the vehicle was to great to pass up! More

by Brocclimonstef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carchman
June 12, 2019

Unfortunate Experience We purchased a Ford from a Chevy dealership ONLY because this truck was the truck my husband has dreamed of forever. This dealership is definitely " a More

by jandaw2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Winston Mugford
June 07, 2019

Just bought my 5th car from them. Royal Chevrolet is like family to me. My original salesman Rusty Snead has retired but the new salesman Bill Carchman was very helpful and nice. Rusty More

by dearphilothea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carchman
June 07, 2019

Car for Daughter Bill was speeding in helping us with the purchase. We came in knowing what car we were interested in. Bill made sure everything met our expectations More

by christine_thompson23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carchman
May 29, 2019

Worst Dealer and service ever— do not use them!!! Royal is dishonest and incompetent. They missed 4 major issues with my repair that put my family in danger. They then lied about it. The owner is full More

by RoyalChevrolet sucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy in collision lies!!, Michael Zaremba
Jun 12, 2019 -

Parks Chevrolet Richmond responded

This customer's vehicle was in our body shop with extensive damage that took quite some time to repair. There was some hidden damage that was not seen by the customer's insurance estimator. All concerns were addressed and corrected. We are deeply sorry that the hidden damage was not found originally, but profanity towards employees who are trying desperately to address concerns is not helpful nor appreciated.

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