Parks Chevrolet Richmond

My Malibu purchase I came in with my wife to look at a camaro for her on the Saturday before I bought my car while there and while they were out test driving the camaro I came in with my wife to look at a camaro for her on the Saturday before I bought my car while there and while they were out test driving the camaro she bought I noticed a Malibu sitting there that caught my eye. After they got back I asked Matt if we could test drive the Malibu, he got the paperwork going with sue and while they were completing it we went for a test drive. I knew I wanted that car and told Matt I would be back on Tuesday to do the paperwork for it. When I got there on Tuesday Matt met us and started the paperwork along with looking for the best deal they could get me. The whole experience from Saturday and Tuesday was beyond great and I will be back to buy my next car and will recommend anyone and everyone looking for a car to go to royal Chevy and speak to Matt More

A welcome change from my last GM experience I was unexpectedly impressed with the commitment to making me leave with a smile and not feeling stressed or pressured. The staff was extremely friend I was unexpectedly impressed with the commitment to making me leave with a smile and not feeling stressed or pressured. The staff was extremely friendly, and not that artificial friendliness that you get when they think you are going to buy something. I am at the tail-end of a GM Buyback on a 2014 GMC Sierra, so the idea of me buying another GM product, after the bad taste in my mouth from the truck, was the furthest from my decisioning process. My day started off with every intention on purchasing a new truck from Toyota, but because other dealerships didn't give me that courtesy and respect that I felt I should deserve as their customer, it drove me to check out that one car I really had wanted, researched and had to test drive; the Chevrolet SS. After stopping in at Royal Chevrolet, and talking with Josh and Mike Z., by the end of the day they made me their customer. Plus, Luke in Finance kept me laughing throughout the painless signing process. And it did not stop there... the car had a few "quirks" that needed to be resolved. They stayed with the issues until everything was worked out and solved, ultimately delivering the vehicle to me at my work. While I'm not your typical car customer because I do the research beforehand and pretty much know what I like, I paid attention to the other customers around me and their shopping/buying experiences. Because of all of this, I would recommend Royal Chevrolet for your next vehicle purchase. More

Absolutely fantastic This is my first car purchase ever and it went absolutely fantastic. Mathew was extremely helpful, knowledgeable, and wasn't pushy. He provided scenar This is my first car purchase ever and it went absolutely fantastic. Mathew was extremely helpful, knowledgeable, and wasn't pushy. He provided scenarios and options that I didn't think we're possible. He provided a car that was within my monthly budget but exceeded my expectations. The car was newer, less mileage, and has a lot more features than I was expecting. He was friendly and accommodating. Matthew was patient with me and my girlfriend (as she was assisting with finances) through hours of "what ifs" and "maybe we coulds". I recommend him and he will now always have my business. More

great I would recommend anyone to come to Royal Chevrolet and especially Michelle Headley she made the whole process so great and I wish that it was I would recommend anyone to come to Royal Chevrolet and especially Michelle Headley she made the whole process so great and I wish that it was more people like her and it wasn't just selling me a car I gain a friendship out of it Michelle Headley keep up the hard work and I wish you nothing but the best.. More

A great experience! Royal has always been great to work with. This our 3rd car from them and if there ends up being a 4th that is where we will get it! Rusty Sneadhas bee Royal has always been great to work with. This our 3rd car from them and if there ends up being a 4th that is where we will get it! Rusty Sneadhas been our salesman each time, and he has Ben great as wel. We definitely would recommend Royal and Rusty!! More

New 2016 Colorado I was looking for a new Colorado with four doors, extended cab and with four wheel drive. Doug helped me go through what I wanted and all the feature I was looking for a new Colorado with four doors, extended cab and with four wheel drive. Doug helped me go through what I wanted and all the features the new trucks come with to help find one to make a trade with another dealer because the specific truck was not at Royal. Doug did a great job finding the exact truck I wanted within only a couple days he set up the new truck to be delivered and had all of my information set so I could come back and pickup my new truck seamlessly. I would highly recommend Doug to other car buyers and will always return back for any future car purchases. More

Car Purchase I am very happy with the purchase of my new 2015 Chevrolet Impala LT. Michael Dingess and Dino Capocelli were very helpful, courteous, knowledgeable I am very happy with the purchase of my new 2015 Chevrolet Impala LT. Michael Dingess and Dino Capocelli were very helpful, courteous, knowledgeable and professional. I was amazed at how quickly and smoothly the purchase and the financing went. It was a pleasure dealing with such experienced personnel. More

AWESOME CUSTOMER SERVICE!! I don't believe we could have had a better buying experience than we did at Royal Chevrolet. Mike Dingess is an exceptional salesman. He was very po I don't believe we could have had a better buying experience than we did at Royal Chevrolet. Mike Dingess is an exceptional salesman. He was very polite and knowledgeable of the Impala we purchased. He really made us feel like we were long time friends and no questions were left unanswered. He was straight forward with us from the beginning to the end. He gave A+ service!! Dino was very thorough with us in the finance department. He was also very polite and knowledgeable. He went out of his way to work with our budget. Luke finished out the deal for us. Everything was exactly the way we expected after talking with Dino the week before. Luke is also very polite and knowledgeable in the finance department and made the transaction very easy for us. Also, there were so many employees that we had friendly exchanges with that had no part in the deal. All of the employees was very polite and friendly. There is no doubt in our minds, if someone we know is looking for a new or used vehicle, I will definitely recommend them to Royal Chevrolet before going anywhere else. Royal has the best deals and the finest employees. There's no good reason to go anywhere else. Thank you all for a great experience, James and Brandie Ohls More

Best Customer Service Upon arriving to the Royal Chevrolet lot on W Broad St, I was greeted by a fella named Mykale, I was treated instantly as a part of a family; Given un Upon arriving to the Royal Chevrolet lot on W Broad St, I was greeted by a fella named Mykale, I was treated instantly as a part of a family; Given undivided attention and assistance with my vehicle search. I believe that Mykale went above and beyond to help me find and affordableand reliable car. From this point on when purchasing a vehicle Mykale and Royal Chevy will be my first option, and they Definitely should be yours aswell. Thanks Mykale and Royal Chevy More

Awesome buying experience Matt Ridley made buying my first NEW care a great experience, the process was fast, hassle free and enjoyable. He made me feel welcome from the moment Matt Ridley made buying my first NEW care a great experience, the process was fast, hassle free and enjoyable. He made me feel welcome from the moment I stepped onto the lot, He was very Knowledgeable about the car I was buying , and made sure to answer all my questions. It was so easy my Husband came in 3 days later and bought his first New car from Matt as well. Everyone was so nice and not pushy . Will defiantly be buying my next car from Royal Chevy .. Bob Moore and Dino Capocelli made the finance part a breeze, explained everything in detail made me feel relaxed about the whole process. I came back 3 days later with my husband and they all remembered me by name.. that just doesn't happen very often these days .. what a Great team at Royal Chevrolet... More