Parks Chevrolet Richmond

Hands down the best customer service of any dealership! Bravo Zulu to the entire staff of Royal Chevrolet. The entire dealership was in tip top shape, the employees were beyond curious, and my sales person Bravo Zulu to the entire staff of Royal Chevrolet. The entire dealership was in tip top shape, the employees were beyond curious, and my sales person went above and beyond to get me in the vehicle I wanted! More

Excellent/ very helpful My sales representative was very knowledgeable of the various vehicles thus making my choice in a vehicle much easier. He weighed the pros and cons wh My sales representative was very knowledgeable of the various vehicles thus making my choice in a vehicle much easier. He weighed the pros and cons which lead me to the decision of chosing a certified vehicle. More

Great experience at Royal Chevrolet My husband and I decided to trade in my Ford Explorer for a 2016 Tahoe. Rusty was so helpful and friendly! He was knowledgeable about the tahoe and th My husband and I decided to trade in my Ford Explorer for a 2016 Tahoe. Rusty was so helpful and friendly! He was knowledgeable about the tahoe and the many features. The whole process was smooth and I drove away with an awesome car! I would highly recommend Royal Chevrolet!!! More

Friendly and professional Matt Ridley and Dino were a pleasure to work with. I felt a very good balance of professionalism and relaxed friendliness. As a business owner for ove Matt Ridley and Dino were a pleasure to work with. I felt a very good balance of professionalism and relaxed friendliness. As a business owner for over 16 years with an A+ rating with the BBB I appreciate how hard it can be to have personnel bring their A game every day. More

Salesman was exceptional and found vehicle I needed same day After visiting Hendricks Chevrolet who could not find me the vehicle I requested without ordering I went to Royal and was very impressed by the extra After visiting Hendricks Chevrolet who could not find me the vehicle I requested without ordering I went to Royal and was very impressed by the extra mile my salesman, Ron Carter, went to locate the exact vehicle I was looking for and had it to me the next day. I will definitely recommend Royal to my friends and family. More

PROFESSIONAL, PROMPT and UNDERSTANDING! Bob and Rusty delivered the car to our home withing an hour of our telephone conversation. My wife drove the car, and we made the decision to purchas Bob and Rusty delivered the car to our home withing an hour of our telephone conversation. My wife drove the car, and we made the decision to purchase it. Within two hours, Rusty drove me to our wrecked car where we removed the tags, etc. I was back home within two hours, and my wife drove her car to the YMCA where she swims and to church. We are truly pleased with the PROFESSIONALISM, PROMPTNESS and UNDERSTANDING Bob, Rusty and Luke showed us. AND the Malibu Chevrolet is a beaut! Jack Rasnic More

New Car Purchase I had been looking at purchasing a vehicle since last summer and Mike was extremely patient with my needing lots of time in making such a big decision I had been looking at purchasing a vehicle since last summer and Mike was extremely patient with my needing lots of time in making such a big decision. He was terrific and I would recommend him to anyone I know who is looking to purchase a new car. Mike was a true professional and was so helpful throughout the entire process. He definitely went the extra mile several times to ensure I got the car I wanted. I am very pleased with the service and the vehicle! More

email to purchasing the car we wanted. An AutoTrader link sent an email to Tessa. She gave me information about the car I was looking for and kept me updated for the next few days. We set An AutoTrader link sent an email to Tessa. She gave me information about the car I was looking for and kept me updated for the next few days. We set up a viewing time and arrived to have Irby show us the car and send us off on a test drive. We liked it, discussed price, and any problems resolved by the Royal. We brought the car, with Irby and Billy taking good care of us. We came back after the weekend to sign papers with John. We love the car and enjoyed great service by four professional sales people. Thank you. More

Fairly treated with no hassel I had the pleasure of working with Kevin and Billy at the Royal Value lot. We arrived close to 6pm and was expecting a long drawn out process. Howev I had the pleasure of working with Kevin and Billy at the Royal Value lot. We arrived close to 6pm and was expecting a long drawn out process. However, I was able tell Kevin what our goals were and he quickly jumped into action. I received a fair price for my trade in and got a great deal on a car that I am so far happy with. This will be my first stop the next time we need a vehicle! More

Excellent ! No Pressure ! Jason Foster was our salesperson, He was excellent to deal with .... being very professional , polite, easy to deal with in purchasing our 2015 Came Jason Foster was our salesperson, He was excellent to deal with .... being very professional , polite, easy to deal with in purchasing our 2015 Camero.. We feel we received a fair price on our trade in and took the extra effort in exploring all our discounts and rebates available. we also appreciated his next day followup call to assure everything was ok with our new vehicle. We would highly recommend Jason to anyone looking to purchase a new or used vehicle. Our financing package was handle by Dino Capocelli, who went through everything to our satisfaction. More