Parks Chevrolet Richmond

Excellent Steve Castillo made the car buying process easy. He was very patient and didn't pressure us. This is our second car purchase from Royal Chevrolet! Steve Castillo made the car buying process easy. He was very patient and didn't pressure us. This is our second car purchase from Royal Chevrolet! More

Collision Repair The repairs to my car were completed ahead of schedule and the folks that worked on my car did excellent work. The employees were very helpful and fri The repairs to my car were completed ahead of schedule and the folks that worked on my car did excellent work. The employees were very helpful and friendly and kept me informed throughout the process. More

I am a repeat customer who is very satisfied with Royal I am a repeat customer who has purchased three new vehicles from the staff at Royal Chevrolet, over the past eight years. I have also highly recommen I am a repeat customer who has purchased three new vehicles from the staff at Royal Chevrolet, over the past eight years. I have also highly recommended Royal Chevrolet to my family and friends, who have also purchased vehicles. I have always been impressed by all of the staff at Royal, and their professional yet personal demeanor. They always strive very hard to make their customers highly satisfied. My Sales Consultant Michelle Headley provided excellent service to me from our initial contact throughout the entire sales process. More

Awesome Experience I have had many terrible dealership experiences and I have been hesistant for months to go to a dealership. I was looking for a used vehicle. I decid I have had many terrible dealership experiences and I have been hesistant for months to go to a dealership. I was looking for a used vehicle. I decided to pull into Royal Chevrolet and met Michelle Headley. She didn't pressure me and she ended up putting me in a brand new vehicle. Her attitude was don't worry we will work it all out for you. Her and Luke worked hard to get me into the vehicle I wanted within my budget and was able to get me a great rate. I will recommend this dealership and will use them in the future. Thanks for a wonderful experience! More

Helped procure a limited release vehicle I wanted a 2016 Midnight edition Silverado. Impossible to find. Jason Foster helped me order one and then made sure I got the normal pricing as if I h I wanted a 2016 Midnight edition Silverado. Impossible to find. Jason Foster helped me order one and then made sure I got the normal pricing as if I had purchased an on the lot vehicle. No price gouging. Great valuation on my trade also. More

Royal Chevrolet Vision "Excellence" I would assume Royal Chevrolet Vision is "Excellence" of your employees. Michele represented that to us. My son wanted a truck but I didn't know all I would assume Royal Chevrolet Vision is "Excellence" of your employees. Michele represented that to us. My son wanted a truck but I didn't know all of his thoughts when I first talked to Michelle, she would find the truck then I would add to the list several times, she never once had a bad attitude her response was always "no problem", now understand, we never met never went to your dealership, everything done over phone. She found the truck with all the desires that my "Disabled Marine Veteran Son" wanted, I spoke to Luke in regards to title, paper work requested that everything be done when we arrived, as requested all paper work was done so Timothy wouldn't have to wait. Excellence is what we received from Royal Chevrolet. Thank you. More

Rusty Snead and Royal Chevrolet This is the 4th vehicle we have purchased or leased from Rusty and Royal Chevrolet. Rusty is just the right amount of helpful and interested without This is the 4th vehicle we have purchased or leased from Rusty and Royal Chevrolet. Rusty is just the right amount of helpful and interested without being intrusive. He gives you all the information you want and in a timely fashion. Royal made a couple changes to my truck, wheels and tires, and did so quickly and fairly. They give me top dollar on my trade in. Bottom line, these guys are friends and its nice to be treated like a valuable customer. Wouldn't buy from anyone else! More

The best of the best We have been customers of Royal Chevrolet and Rusty Snead for almost 10 years and are getting ready to purchase our 12th car from Rusty. He's the bes We have been customers of Royal Chevrolet and Rusty Snead for almost 10 years and are getting ready to purchase our 12th car from Rusty. He's the best of the best and we wouldn't go to anyone else! He and the Royal team are first class and we recommend them hands down! More

Very low pressure, truly felt welcomed! Its not often that you walk into a car dealership and don't feel pressured, and usually you have 10 sales reps salivating over you like fresh meat! I Its not often that you walk into a car dealership and don't feel pressured, and usually you have 10 sales reps salivating over you like fresh meat! I have to say, I was presently surprised when I was eagerly approached by only Jason, he listened to what I needed, and did his best to accommodate my request. At that visit they did not have what I needed, as I was looking for a used work truck, but Jason took down my info and told me he would keep an eye out for anything that may meet my needs. I went right next door to Ford, got exactly the opposite welcome with a high pressure sales man that acted like he was so busy that I didn't matter to him... but he had what I needed, and I entered into negotiations and applied for the loan. It was the very next day that Jason had called me, and told me he had found what I was looking for. I was impressed, this was not a fancy high priced vehicle, and obviously not a huge payday for Jason, but he cared enough to find what I was looking for, and he truly made me feel like he respected me as a customer and not just a paycheck. I bought a truck that day from Jason, and it ended up being a new one too. I would highly recommend this dealership to anyone in the market, I have no doubt this is truly there approach to every customer, and I would absolutely buy another vehicle from them in the future. More

awesome experience You have a diamond in the rough when it comes to Mr Ronald Carter. He made me feel like family during this process of purchasing a vehicle. I Was stre You have a diamond in the rough when it comes to Mr Ronald Carter. He made me feel like family during this process of purchasing a vehicle. I Was stressed beyond belief and he assured me it would be okay and it was. I love my new maxima and will definitely recommend anyone to royal because of him.. Thank you Mr.Carter... Thank you Royal!! More