Parks Chevrolet Richmond

Bought a certified vehicle We bought a certified vehicle from Royal in June. Jason was Great. However what i'm not please with is the service department! We had the CERTIFIED ve We bought a certified vehicle from Royal in June. Jason was Great. However what i'm not please with is the service department! We had the CERTIFIED vehicle for 6 months and it had already spent a month total in the shop. The first time we took it in for the A/C making a loise noise. The service writer told me that it was normal and nothing was wrong with it (He argued with me about EVERYTHING that I would say was wrong with my CERTIFIED vehicle and I had to ask to have a different service writer). I told them there is something wrong with it and he proceeded to argue with me about it. He called the shop foreman up to listen to it BEFORE he do anything so I could drop it off. Shop foreman said yes something is wrong with it. Got the car back and the dash was making some loud rattling noise and the A/C was still making the same noise. 2 days later the A/c STOPPED WORKING! I called and had to take it back to them. So as of today 3/27/17 My A/C was fixed the 3rd time I took it in, the noise in the brakes were fixed after the 3rd time, but the rattling in the dash that wasn't there when we bought it (it started after they worked on the A/C) still is not fixed. More

Royal did it again! Our recent purchase is our third from Royal, and they did it again! Royal once again broke the stereotype of the high-pressure uncomfortable adversari Our recent purchase is our third from Royal, and they did it again! Royal once again broke the stereotype of the high-pressure uncomfortable adversarial new-car buying experience! We previously had purchased a 2011 Cruze, and then later upgraded to a 2015 Malibu. Our recent purchase was basically a bare-bones 2017 Spark. We had been researching vehicles to select a small car to tow behind our RV, and the Spark was the perfect choice. After six years of trouble-free driving with the Cruze and the Malibu, we are looking forward to more of the same with "Sparky"! Thanks to Dino and Steve for making the procedure hassle-free! More

Royal Chevrolet & Matthew Ridley ROCK! My husband and I were incredibly pleased with the personal attention we received from Royal and Matthew Ridley. He went out of his way to work with us My husband and I were incredibly pleased with the personal attention we received from Royal and Matthew Ridley. He went out of his way to work with us, answer our questions, and make sure we drove home in the perfect car for us. Matthew understood our budget and worked hard to make sure we had the best car that we could afford. I highly recommend Matthew Ridley and Royal Chevrolet. More

2nd time buyer, and will be back! Excellent! The staff and ownership has been great to work with. They are very professional and knowledgeable! They were willing to assist with our every need, an The staff and ownership has been great to work with. They are very professional and knowledgeable! They were willing to assist with our every need, and made the buying process enjoyable! Josh, salesperson, and Del were excellent to deal with. This was our 2nd new car purchase from them, and we'll be back! Josh made the experience very easy and relaxed. He was willing to assist my wife with all her questions and concern. And what I liked most was they were not pushy during any part of the process. More

Worst experience ever I had the worst experience at this dealership. I went in to purchase a vehicle I was told I needed a little more down and was asked can I get it by Fr I had the worst experience at this dealership. I went in to purchase a vehicle I was told I needed a little more down and was asked can I get it by Friday. I got the money together by Friday contacted Ron carter and let him know. After that day he ignored my call and didn't reach back out to me. I finally got in contact with him he told me he was waiting for the car to come in. So I waited a month for the car contacted him the Wednesday before the Friday he told me to come in he stated we was still on for that Friday for me to get the car. I go in that Friday morning and he tells me they sold the car the night before that I had been waiting the month to get. Not only that I wasted my time going up there he didn't even have the courtesy to call me and let me know the car was sold. I would not recommend anyone to do business here. More

Bad experience Initially this was a great experience. Everyone was friendly, quick, and what I thought efficient. We purchased a Hyundai Tucson and loved the car. Af Initially this was a great experience. Everyone was friendly, quick, and what I thought efficient. We purchased a Hyundai Tucson and loved the car. After having the car for a week we received a call saying the loan had not gone through and we had to return the car. I don't know how they let you drive off the lot without having approval for the loan. I do not feel like they did all they could to resolve this issue. After visiting another, much more reputable dealership, it sounds like there were several other things Royal could have/ should have done to make this loan go through. I would not recommend this dealership to anyone. More

Satisfied Customer / Matthew Ridley & Royal Chevrolet Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at th Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at the dealership after having seen the vehicle online and Matthew greeted me at the front door, with a smile and helpful manner, initially and every time thereafter. We appreciate his business acumen, promptness and attention to detail. We encountered a few minor hiccups but Matthew worked diligently to iron out the details and make certain we were satisfied customers and purchased the vehicle we wanted. Johnny Norris, the Used Car Director, was instrumental as well in our experience and remembered our names each time we visited the dealership which was recognized and appreciated. We highly recommend asking for Matthew when you visit Royal Chevrolet as you’ll be very well cared for. Dedra and Michael T. More

Great salesman great dealership! I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and it is a much better dealership. I was completely satisfied from the moment I walked in the door until I left in my new vehicle that I love! More

Amazing! If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to hel If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to help me in looking for a truck and I couldn't be more thankful. After being let down by ford and a few other dealerships, this trip was perfect!! I'm a picky person and he worked so hard to help! Make sure you ask for him, you won't be let down!! New or used!! More

Great experience, Great new car Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able t Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able to clearly map out the financial estimates for us. It was a very positive experience. More