Parks Chevrolet Richmond

I appreciate Al . He took his time and explained the process in dummy terms to me . He listened to my needs and made sure he addressed each of my concerns . He and Chr He took his time and explained the process in dummy terms to me . He listened to my needs and made sure he addressed each of my concerns . He and Chris gave me options and I ended up getting a great deal . Thank you for helping me ! I truly appreciate it ! More

Yesterday, July 21, 2022 I purchased a 2020 KIA Forte from Parks Chevrolet. Alvin Townsend was my salesman. Mr. Townsend is an excellent salesman. He was very helpful. He answered all of my many quest from Parks Chevrolet. Alvin Townsend was my salesman. Mr. Townsend is an excellent salesman. He was very helpful. He answered all of my many questions, and I asked one particular question over and over again. He politely and patiently answered that question over and over again. IT WAS AN EXCELLENT, GREAT, AND POSITIVE EXPERIENCE. More

I've had bad experiences with this dealership twice. One, a long time ago and then a week or so ago. This time I thought I would complain directly to the dealership. That complaint went nowhere so I'm h One, a long time ago and then a week or so ago. This time I thought I would complain directly to the dealership. That complaint went nowhere so I'm here to voice it publicly. The 1st occurrence was with my Chevrolet TrailBlazer. My TrailBlazer needed an exhaust manifold. At the time, I believe Park Chevrolet was Royal Chevrolet. Regardless, the Royal Chevrolet service department was terrible. I was told that exhaust manifolds are a beast and breaking bolts is usually par for the job and I would be charged $100 for every bolt that they broke because it would need drilling and rethreading. So I called around and the Chevrolet dealership in Short Pump Virginia, they stated they do not charge the customer if they break the bolts, so the no-brainier decision was to go to Short Pump Chevrolet. Now fast forward to June 30th. I purchased a 2022 Chevrolet Bolt EUV from South Carolina June 25th. South Carolina does not require a front license plate, so my new Bolt does not have a front license plate bracket. I have $72 in rewards dollars from buying my Bolt so I wanted to use the rewards against the purchase of a SunShade, a Tire Inflator & Sealer Kit (Bolts don't come with a spare tire) and a front license plate bracket. Ordering online was a failure because the Tire Inflator & Sealer Kit and Front License Plate Bracket didn't appear for me on the official GM store. I attempted to contact your dealership (Park Chevrolet) but the Parts Department answered the phone, said, "would you please hold" and instantly put me on hold without waiting for me to respond. I was on hold for 11 minutes before I hang up and called Sales. Sales forwarded me to Parts and I was immediately, without someone saying "please hold", placed on hold again. So I hung up and called Haley Buick GMC Airport. They were delighted to help me order my parts and accessories and provided the parts numbers for the SunShade and Tire Inflator & Sealer Kit so I could take advantage of online ordering discounts and took my order for the Front License Plate Bracket because they stated the Front License Plate Bracket is a part a customer can not order. At this point I don't care or want the dealership to contact me. I just wish employees thought more about others than themselves. But at the same time, I don't think employees should be abused by customers or the employer. If an employee is overworked or frustrated, this should not be taken out on the customer. The overworked or frustrated employee should talk to the employer or find another job because bad customer service hurts the company which hurts all the other employees at the company. For example, I will never waste my time again with this dealership regardless of the name. More

It's been a month since our temperorary tags went out of date. I've called each week and gotten the run around. I can't drive a new truck. date. I've called each week and gotten the run around. I can't drive a new truck. More

Great service! The best service that I have had from a dealership. I bought a 2020 Mazda CX-9. Madelyn Dunlevy is the best. She was very helpful and made sure I was The best service that I have had from a dealership. I bought a 2020 Mazda CX-9. Madelyn Dunlevy is the best. She was very helpful and made sure I was 100% satisfied when I made my purchase. More

Mr.. Townsend was very helpful and respectful. It was a pleasure doing business with him and the dealership in its whole was very helpful and pleasant. I would and have recommended this dealership to other pleasure doing business with him and the dealership in its whole was very helpful and pleasant. I would and have recommended this dealership to others. More

My experience was good I had the best salesman his name is Alvin Townsend. Alvin was excellent. He made sure my needs was taking care of and I went home happy in my new car is Alvin Townsend. Alvin was excellent. He made sure my needs was taking care of and I went home happy in my new car More

My experience was awesome. Make sure you go to Al. He was very courteous and helpful. He made sure I got the car I wanted and he made sure I stayed within my budget. I also tra Make sure you go to Al. He was very courteous and helpful. He made sure I got the car I wanted and he made sure I stayed within my budget. I also traded a car in and Al made sure I got a good price for it! I’ve had really bad experiences at different dealerships but I wouldn’t go anywhere else. I’m telling you go here and ask for Al! Hands down best customer service you will get! More

DO NOT SELL YOUR PRE-OWNED VEHICLE TO PARKS CHEVROLET RICHMOND. Parks reached out to me (unsolicited) to purchase my 2016 Mercedes SLK 300, acknowledged that my asking price was within the KBB range, and RICHMOND. Parks reached out to me (unsolicited) to purchase my 2016 Mercedes SLK 300, acknowledged that my asking price was within the KBB range, and assured me that they were willing to pay my asking price or at least within a few hundred dollars of that asking price...without even seeing my car. After wasting my time with multiple communications via text and phone calls and without looking at my car, they instead offered me $4750 below my asking price and claimed that my car's value had decreased over the previous 2 days. DO NOT WASTE YOUR TIME SELLING A USED CAR TO PARKS CHEVROLET RICHMOND. More