Parks Chevrolet Richmond

Outstanding in every way. Frankie Higgins isn't just a car salesman - he is a superb ambassador for the Chevy brand and for Royal. He constantly took the extra steps to make s Frankie Higgins isn't just a car salesman - he is a superb ambassador for the Chevy brand and for Royal. He constantly took the extra steps to make sure we got exactly the car we wanted and within the price range we were aiming for. His enthusiasm and zest for customer service are infectious, and he would be a welcome employee in almost any setting. His service continued beyond the sale to include an upgrade to leather seats which we requested. More

Excellent Experience Michelle did an excellent job searching all over to find exactly what I was looking for. I ended up with a great truck and managed to work out a grea Michelle did an excellent job searching all over to find exactly what I was looking for. I ended up with a great truck and managed to work out a great deal as well. Overall, everyone I've met at Royal has been fantastic and I look forward to many years of service. More

Great Customer Service Frankie's customer service was evident at our first meeting. He listened to our wants and presented many car options to choose from, each with details Frankie's customer service was evident at our first meeting. He listened to our wants and presented many car options to choose from, each with details to help us make a decision. Frankie scheduled a followup meeting several days after the sale to clarify any questions we had regarding features and functions of the new vehicle. We are confident that he will continue to be our advocate for any additional questions or future dealings with Royal. More

Michelle Headley is the best sales person! Thank you Michelle and Royal Chevrolet for a great shopping experience. They helped me get the car that I wanted and I couldn’t be happier. Would def Thank you Michelle and Royal Chevrolet for a great shopping experience. They helped me get the car that I wanted and I couldn’t be happier. Would definitely recommend that you visit Michelle! More

Awesome Engagement My wife and i had been shopping online for about two weeks. She immediately offered Royal Chevrolet and that's where we met Frankie. He was very helpf My wife and i had been shopping online for about two weeks. She immediately offered Royal Chevrolet and that's where we met Frankie. He was very helpful with details about all the vehicles available within the perimeters that I provided. Frankie was able to answer questions about accessories and which available vehicles would be best for my prices range. I spotted a 'fire engine red" Cruze in the back of the lot. "No red cars" was one of the requirements. He quickly reminded me and commenced to explaining the car had just arrived and he try to make it mine. He even had a back up for "worst case scenario". Frankie is knowledgeable and quick to let you know if he is uncertain of an answer and how soon he will be able to get the answers to you. I'm already looking forward to working with him when we get my wife her new car. Great Job Frankie!!!! Keep it up!!!! Service Department....? More

Very helpful Frankie was awesome in trying to help figure out what was right for me. He was able to stay in my price range and show me around quality used cars. He Frankie was awesome in trying to help figure out what was right for me. He was able to stay in my price range and show me around quality used cars. He wasn't pushy at all like some other dealership are, which makes the experience enjoyable and not overwhelming. He is a straight shooter and I didn't feel misled at all. I would highly recommend going and seeing him and see what he has to offer for you. More

Very friendly and straight to the point We had a great experience it was fast, straight to the point and we got exactly what we wanted in the car. Very friendly, they aren't there to just se We had a great experience it was fast, straight to the point and we got exactly what we wanted in the car. Very friendly, they aren't there to just sell the car; they want to make sure you walk away with a car you will love for years to come. We had an incredible experience and will definitely buy another car from Matt again. More

Excellent service, not just in it for the sale Matt Ridley - one of the best, definitely not your typical salesman. I’ve purchased two vehicles through Royal and wouldn’t go through any other rep. Matt Ridley - one of the best, definitely not your typical salesman. I’ve purchased two vehicles through Royal and wouldn’t go through any other rep. Matt Ridley has helped me find two perfect vehicles. I didn’t feel pressured to buy the second I sat in the vehicle and believe me I’m pretty picky. Ultimately, Matt’s there for his customers going above and beyond answering questions, helping schedule maintenance, and working with the client. Thanks again for all you do Matt! More

Matt Ridley is a gem in the car sales market. Royal Chevrolet has been a great dealership to work with and Matt Ridley has been at the focal point of this experience. When working with Matt at Roy Royal Chevrolet has been a great dealership to work with and Matt Ridley has been at the focal point of this experience. When working with Matt at Royal, Matt is more your AGENT than a company salesperson. Sure he works for Royal, but Matt is most interested in what you want and how he can best get you what you want (hence an AGENT), Matt is very knowledgeable of the products at Royal but looks to the customer to ask questions as to what Royal has and what you want. Matt has never pushed a customer toward a car, but instead looks to the buyer to guide him to offer the car that fits the customers wants/desires. Two family members have purchased new cars through Matt and we BOTH had the same great experience. Matt can't get you a car for free, but he does all he can do to get you what YOU want. Charles Orrock More

Great cars and service!!! My visit Was great!!! Very fast and straight to the point experience! I walked away with my new car Less than 2 hours of arriving!!!They made it stres My visit Was great!!! Very fast and straight to the point experience! I walked away with my new car Less than 2 hours of arriving!!!They made it stress free even with my challenge with my credit score!!! More