Parks Chevrolet Richmond

Excellent Bill was great to work with and showed the advantages to doing business with Royal. Bill showed me the service and parts dept and how easy it is to do Bill was great to work with and showed the advantages to doing business with Royal. Bill showed me the service and parts dept and how easy it is to do business with. More

Great Sales service Poor administration I found a vehicle I was interested in online and headed to Royal Chevrolet to check it out. My salesman (Bill Carchman) was extremely helpful. He was I found a vehicle I was interested in online and headed to Royal Chevrolet to check it out. My salesman (Bill Carchman) was extremely helpful. He was patient with me while I looked the vehicle over, eagrly obtained all the information on the vehicle that I needed, and accommodated all my requests during the test drive. Bill and I we're easily able to come to a fair deal suitable for both parties. Bill was a breath of fresh air in an industry plaqued by dishonesty. Overall I had a refreshingly pleasant experience thanks entirely to Bill Carchman. My experience after making a deal was unfortunately to the tune of a different song. I had to wait for at least an hour to see the staff member that was assigned to complete my purchase. I will admit the actual paperwork went smoothly and swiftly, but the wait was excruciating. Following my purchase, I returned to North Carolina to register and title the vehicle. However, the title was not provided at purchase. I called the dealership multiple time over a 30 day period and was assured by staff that my title was on the way. It wasnt until I neared the expiration of my temporary tags that I decided to once again call upon the services of Bill Carchman. I gave Bill a call and within a few hours my title had been located and overnighted to me. Bill provided excellent service, while demonstrating problem solving and customer service skills unmatched by his co-workers More

Royal Treatment Great selection, great sales knowledge. Expert service and good prices. Dealer delivery first class. I especially like the service department and the Great selection, great sales knowledge. Expert service and good prices. Dealer delivery first class. I especially like the service department and the pick up and delivery options. More

Awesome Job Great experience and Bill Carchman did a great job. Recommend Bill to everyone. Great follow up and customer service. Very happy with experience and w Great experience and Bill Carchman did a great job. Recommend Bill to everyone. Great follow up and customer service. Very happy with experience and working with Bill More

03/24/2018 My husband and I purchased a new 2018 Chevrolet Tahoe. We had a great experience at the dealership. The staff that we dealt with was super friendly, v My husband and I purchased a new 2018 Chevrolet Tahoe. We had a great experience at the dealership. The staff that we dealt with was super friendly, very accommodating to our needs and definitely had our best interest in mind. I will certainly buy another vehicle and recommend this dealership and staff the friends and family. More

Royal Chevrolet is the Best From the first contact with Brandy to meeting with my salesperson Michelle, my experienced as great! Both professional and friendly and treated me li From the first contact with Brandy to meeting with my salesperson Michelle, my experienced as great! Both professional and friendly and treated me like family. More

Awesome Experience Everyone at Royal that I had dealings with seemed to be just genuine good people. Told them the situation and they did everything they could from begi Everyone at Royal that I had dealings with seemed to be just genuine good people. Told them the situation and they did everything they could from beginning to end to make my car buying situation with them an A+. I would recommend any and everyone I know to go and talk with the crew at Royal when searching for a car, More

Surburban from internet exactly as promised Identified used Suburban from the internet with color and features I wanted. Set up a test drive and bought it within 2 hours as it was exactly as Identified used Suburban from the internet with color and features I wanted. Set up a test drive and bought it within 2 hours as it was exactly as advertised. Simple and smooth process. More

Dealership needs improvement This dealership would rank in the top three worst dealer experiences that I have had. Sales manager says they don’t negotiate their prices or give yo This dealership would rank in the top three worst dealer experiences that I have had. Sales manager says they don’t negotiate their prices or give you a second key in order to sell their cars. Took over two hours to go through the finance manager process at the end. Just a poorly run business. More

Love my new Chevy Royal Chevrolet and Bill Carchman made this experience seamless. Royal supports the customer before and after the sale. I am still learning all the Royal Chevrolet and Bill Carchman made this experience seamless. Royal supports the customer before and after the sale. I am still learning all the new features of my new Traverse, and Bill is always patient and eager to help me out. If you like Chevrolet, do yourself a favor and visit Royal and ask for Bill Carchman. More