Parks Chevrolet Huntersville

I would like to say that Parks Chevrolet in Huntersville is the most outstanding dealership. My sales representative, Sonny Burgess, was awesome. So informative and helpful in all areas of the sale exper is the most outstanding dealership. My sales representative, Sonny Burgess, was awesome. So informative and helpful in all areas of the sale experience. Beverly Grimes. More

Good experience Purchased a new Equinox from Ed Pavlica. Ed was very knowledgeable and took the time to explain the features of the vehicle. Would highly recommend hi Purchased a new Equinox from Ed Pavlica. Ed was very knowledgeable and took the time to explain the features of the vehicle. Would highly recommend him. More

buyer beware/ bait n switch/poor customer handling I scheduled a test drive for an Escalade; Communicate with their BD rep (Julia) and setup date/time. On day of drive, 2 hour before time, I got text I scheduled a test drive for an Escalade; Communicate with their BD rep (Julia) and setup date/time. On day of drive, 2 hour before time, I got text and VM stating that vehicle we wanted to test drive is sold, however 2 other vehicles are available to consider. I agreed to keep the appointment as both of us took time off from work to go to dealership for test drive and possible purchase. When arrived at dealership, it was eventually revealed that not only they don't have vehicle in lot, their rep apparently did not inform store crew (as claimed). This was utterly unprofessional and worst dealership I have endured. Since our household have multiple vehicles, we dealt with various over every 2 yr in avg and I found this one very unprofessional and with no system whatsoever to track and manage basic appointments and customer needs. It took my wife 1 hr to drive from her work to be here; I demanded to see floor Mgr (Mike) and told him about how poorly coordinated setup he is part of. Offcourse they will never get our business nor any recommendation but I wanted to make all other potential buyer be aware. I am glad in a way that we did not purchase from them or else we might be into some bigger issue than just wasting couple of hours and work time off in this instance. Buyer be warned. More

Bed Liner rip off I purchased a Colorado from Parks more than a month ago and have been completely mislead on the bed liner for my truck. Parks, without being asked I purchased a Colorado from Parks more than a month ago and have been completely mislead on the bed liner for my truck. Parks, without being asked, promised to pickup my truck, leave a loaner with me and would return the truck once the bed liner had dried. Once the paperwork was complete, I was asked to visit a different dealership for the spray in bed liner and when I went to that dealership, no loaner was available and no options were presented to resolve the issue. Will Parks keep its word on the bed liner or was this just a cheesy sales pitch? I have not been able to reach the sales rep or the general manager by phone, and I was transferred to three different voicemails with no call back. More

Unprofessional conduct I called Parks Chev and asked about a vehicle on their web site. The mgr - Ty - assured me that he would have the 'car ready and gassed up when I arr I called Parks Chev and asked about a vehicle on their web site. The mgr - Ty - assured me that he would have the 'car ready and gassed up when I arrived the next day. I spent an hour in heavy traffic getting to the dealer. Guess what - The car did not exist ! Nobody , including the GM, seemed to give a xxxx that I wasted half a day. All I got was 'We're sorry'. Then my salesperson told me this was the 3rd time in a few days this had happened to him. People showing up looking for a non-existent car. Bait and switch. This is not a company to do business with. No ethics. Lazy. Not interested in the customer when the chips are down. And possibly outright dishonest about the cars they have to sell. Wish I had read the Yelp reviews before I went there More

Awesome, Friendly and a Great Experience Don Apple and Wil Vinson were super nice from the moment we walked in the door. Been going to Randy Marion for at least 15 years, but wanted somewher Don Apple and Wil Vinson were super nice from the moment we walked in the door. Been going to Randy Marion for at least 15 years, but wanted somewhere you would not treated like just another number. At Parks, Don and Wil, worked to understand what we wanted and needed. Treated us like friends, not just another sale. Easy to talk with and I would recommend Parks to anyone!! All our future cars will be purchased at Parks!! More

Fast, friendly & awesome service. I gave Mr.Don Apple & Parks Chevrolet in Huntersville a 5 star review because he & Chris Fann didn't stop until i had what i wanted & the price i want I gave Mr.Don Apple & Parks Chevrolet in Huntersville a 5 star review because he & Chris Fann didn't stop until i had what i wanted & the price i wanted.... I drove over 2hrs & I'll do it again.... Real business with professional service.... More

except for the Finance Guy. I've purchased a lot of vehicles over the years so I'm use to dealing with Dealerships. Our experience this time was going smoothly... had a great sa I've purchased a lot of vehicles over the years so I'm use to dealing with Dealerships. Our experience this time was going smoothly... had a great sales rep (Don) and the sales manager was nice enought. Then came The Finance Guy! You go in an tell him you don'tvwant this or that add-on, and you tell him which of the available banks you wish to use... 55mins later your still debating with him. Initially he talk me out of a big down payment, then after confusing us with half-answers he wants the larger down payment. The wife got so tired of it she went for a walk to get a break. Talking in circles, half-way answerings your detailed questions, all in an attempt to drag things out to cover his game-plan to increase his income. We've used Parks Service Department for years, great staff and great service, however this Finance Dept interaction has lessened our respect for Parks. More