Parks Chevrolet Huntersville

Extremely Disappointing Experience — Misleading Financing Explanations and Lack of Accountability I purchased a vehicle from Parks Chevrolet on June 20, 2026, after traveling more than three hours to the Explanations and Lack of Accountability I purchased a vehicle from Parks Chevrolet on June 20, 2026, after traveling more than three hours to the dealership. What should have been an exciting purchase turned into months of frustration, unanswered questions, and concerns about how our financing was handled. During the purchase, my husband and I repeatedly asked about the total cost, additional fees, and warranty charges. Rather than clearly explaining the financial breakdown, the finance representative continually directed our attention to monthly payments. We initially declined additional warranty coverage several times. The finance representative eventually told us that management had approved reducing our interest rate from 13.99% to 12.99%, which would essentially offset the cost of the warranty. When my husband specifically asked whether the warranty would be added to our financed amount, we were told no. Imagine our surprise when we finally received our paperwork approximately two months later and discovered a $2,600 warranty charge, an additional $800 maintenance plan, and a total financed amount of $34,491. We also discovered a $998 documentation fee despite the vehicle being advertised with dealer fees included. These charges and the financing calculations have never been adequately explained. We were not provided copies of our completed purchase documents when we left the dealership, despite specifically requesting them and being told they would be emailed. The problems did not end there. Nearly three months after purchasing the vehicle, I was still trying to resolve registration and tag issues, receiving conflicting information and having to repeatedly contact both the dealership and the South Carolina DMV. I formally contacted dealership management to explain these concerns. Mark Parish responded, apologized for our experience, and stated that the finance representative who handled our paperwork had been dismissed because his practices did not align with company standards. While I appreciate the acknowledgment, dismissing an employee does not resolve what happened to the customers affected by those practices. Management offered assistance canceling the additional products, but my subsequent requests for instructions, explanations, and confirmation of which warranties would remain in effect went unanswered. I have spent months attempting to resolve these issues directly and professionally. I have retained the advertisements, purchase documents, warranty information, and email correspondence supporting my concerns. My biggest disappointment is not simply the additional costs. It is the lack of transparency, communication, and accountability. As someone who has worked in business management for years, I understand that employees sometimes fail to follow company standards. However, I also understand that a business remains responsible for addressing the impact on its customers. I am not asking for special treatment. I am asking for an accurate explanation of the transaction, correction of any improper charges, and meaningful accountability. I strongly encourage anyone purchasing a vehicle here to insist on a complete printed financial breakdown, verify every fee and optional product, and obtain copies of all signed documents before leaving. I sincerely hope Parks Chevrolet takes these concerns seriously and provides a meaningful resolution. More

This was my first time to Parks Chevrolet for service. I'll say that my appointment for an oil change and tire rotation took a lot longer than I expected - however, Mr. Fox recognized this issue without I'll say that my appointment for an oil change and tire rotation took a lot longer than I expected - however, Mr. Fox recognized this issue without me bringing it up and made it worth my time when it came to paying my bill. This is why I will definitely be back for all my service needs or new car needs. This service department is now my go to for Chevy service. Any other place would not have cared or done as good of a job with me or my car. Kudo's Parks Chevrolet - you deserve your 5 stars from me. More

I specifically inquired about a 2026 Chevrolet Tahoe Premier (VIN: 1GNS6SK89TR192919, Stock: 192919) at Parks Chevrolet Huntersville after seeing it listed online. Tyler from their internet sales team r Premier (VIN: 1GNS6SK89TR192919, Stock: 192919) at Parks Chevrolet Huntersville after seeing it listed online. Tyler from their internet sales team reached out promptly on January 15, promoting a "VIP appointment" and "best deals" during their 72-hour sales event, with promises to review all options and specials. I explained I needed my wife to see details first and would follow up. On January 16, Tyler followed up aggressively in the morning about the event's urgency and our availability that day or the next. Once my wife approved the truck that afternoon, I requested a cash out-the-door (OTD) price including all current incentives and rebates, clearly stating no trade-in was needed (I planned to sell our current Tahoe privately to our company). Tyler's response: They "don't send quotes online," the price is only advertised on the website, and an OTD figure requires scheduling an in-person appointment. When I asked if the listed internet price included dealer-installed options, he disclosed $2,9998 in non-negotiable accessories—still providing no full incentive breakdown or total cash price. Due to my recent total knee replacement surgery, which makes mobility (especially a drive from Lincolnton) challenging at times, I declined coming in over the weekend. Tyler then sent a passive-aggressive message implying I was simply "unwilling" to make the "short trip," that I'd pay "a lot more" at another dealer, and they could've "saved [me] a lot more money" if I'd just shown up. He even referenced another salesperson (Cecil) supposedly forewarning about my availability, then offered a sarcastic apology. This experience was unprofessional and disrespectful. In 2026, reputable dealers routinely share ballpark OTD cash prices, rebate details, or incentive breakdowns via text/email for serious inquiries—especially on a promoted model like this Premier during a sales event. Their site lists the vehicle but offers no transparent full pricing without forcing an in-person visit, turning what could've been a straightforward cash sale into wasted time and pressure. Refusing basic details after polite, detailed exchanges, then guilting a customer over legitimate mobility issues post-surgery, screams high-pressure tactics over customer service. I was ready to buy this specific Tahoe Premier cash—no trade hassles—but their stonewalling and insensitivity killed the deal. Avoid their internet sales if you want open communication and respect. I'll take my business to a dealer that provides upfront pricing and treats buyers (and their circumstances) properly. More

Park Chevrolet does it again with great salesperson (Crystal), finance and delivering a great vehicle! Low pressure and happy people! Thanks Crystal and Parks!!! (Crystal), finance and delivering a great vehicle! Low pressure and happy people! Thanks Crystal and Parks!!! More

They did a great job at getting me scheduled to have my truck serviced quickly. truck serviced quickly. More

I purchased a vehicle from here. The process went well then within a month two different batteries had to be replaced. They told me originally I had to pay for them. Then negotiated The process went well then within a month two different batteries had to be replaced. They told me originally I had to pay for them. Then negotiated me paying less. All in all still had to pay. Would never buy a car from them again would not recommend. More

Cameron my advisor made my experience awesome while waiting on my Tahoe to be repaired waiting on my Tahoe to be repaired More

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for t Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs. More

Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were d knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing. More

Worked with Chris Haverstick on the purchase of a 2023 GMC Sierra. Very knowledgeable of the process and answered everything question throughly. He even helped drop my insurance prices a month! They also GMC Sierra. Very knowledgeable of the process and answered everything question throughly. He even helped drop my insurance prices a month! They also hooked me up with a sweet deal on the extended warranty! Very easy to work with and the process couldn’t have went smoother. Highly recommend this dealership for the next purchase of your new or used vehicle! More