Parks Chevrolet Huntersville

I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and to the clear terms laid out in the advertisement, my experience unfolded in complete disappointment. Upon arriving at the dealership and mentioning the advertised lease, the sales staff initially seemed welcoming and helpful. However, the tone changed drastically once I expressed my intention to finalize the lease based on the terms advertised. I was abruptly informed that the advertised lease offer could not be honored. When pressed for further clarification and attempts to negotiate, the staff became dismissive, suggesting instead that I consider significantly higher rates and completely different terms, which was not only frustrating but felt outright deceptive. This bait-and-switch tactic is not what I expected from a reputed dealership like Parks Chevrolet. It is misleading and raises serious questions about their advertising practices. Claiming an offer publicly and retracting it upon customer interest borders on false advertising and severely damages consumer trust. I had hoped for a straightforward and honest transaction, but instead, I was left wasting my time and questioning the integrity of Parks Chevrolet. Due to this incident, I am left with no choice but to contact corporate headquarters to report this misleading practice and to ensure that other potential customers are not deceived as I was. I advise potential customers to be wary of engaging with Parks Chevrolet. What is advertised may not be what is offered, and based on my experience, customer satisfaction is not their priority. Take your business to a dealer that respects its customers enough to honor its public commitments. More

Just a great place to do business. Staff is very welcoming and helpful. Nothing but good to say about the dealership and people. Staff is very welcoming and helpful. Nothing but good to say about the dealership and people. More

Sales are not knowledgeable of the promotions available. Was told a truck did not qualify for an advertised interest rate. Took the vin to another dealership and they confirmed that it did qualify. After br Was told a truck did not qualify for an advertised interest rate. Took the vin to another dealership and they confirmed that it did qualify. After bringing it to their attention was called back and told the sales manager was an oversight. If he is the manger I feel he should be knowledgeable of the promotions. This was a very frustrating event for me after shopping and finding a truck I was interested in purchasing. More

Thomas, in the service department, is always friendly and incredibly knowledgeable. He knows his stuff!!! I completely trust him to make sure I get what I need for my car. incredibly knowledgeable. He knows his stuff!!! I completely trust him to make sure I get what I need for my car. More

This is without a doubt the worst buying experience I have ever had. There were so many things wrong, among the worst was the lack of transparency, the number of items that kept getting added to the st have ever had. There were so many things wrong, among the worst was the lack of transparency, the number of items that kept getting added to the sticker price and the price listed on line (between the sticker and price on line, the price I was presented was $7,000 more). The salesperson, could not explain why this was not disclosed during our discussion and could not even operate their system without constantly asking for help from others. There were many other issues, but I'm running out of words. I've been a life long Chevy truck buyer (I've owned 6) and planned to buy another, but this experience was so bad, I'll never buy another. Chevy should be monitoring the ethics and practices of their dealers and this experience was proof they are not. More

First, let me say that my sales guy (Jesse) was amazing. ... he went above and beyond. I purchased a used vehicle... My issues are as follows: 1. It was not cleaned up for me before I left with it 2. ... he went above and beyond. I purchased a used vehicle... My issues are as follows: 1. It was not cleaned up for me before I left with it 2. It was nearly due for an oil change 3. The overall process took a very long time due to technical issues with the paperwork 4. The originally agreed upon price was not honored after I drove over an hour to get there 5. I was only given 1 key fob... the sales manager told me in front of my sales guy and the finance guy that if he was unable to get the other fob from the previous owner, he would "make it right" so that I would have 2 fobs... after multiple follow ups, I was told that he refuses to honor what he said because I didn't get it in writing! More

All the team in Parks Chevrolet Huntersville was very helpful in the purchase of my trailblazer, mainly the Dealer Cristiano who put a lot of efforts providing all the information I needed to buy my fist helpful in the purchase of my trailblazer, mainly the Dealer Cristiano who put a lot of efforts providing all the information I needed to buy my fist car in USA. More

All the team in Parks Chevrolet Hunterville was very helpful along the purchase of my trailblazer, maybe the dealer Cristiano Alberto who was clarified all my questions, did no push me on the process, a helpful along the purchase of my trailblazer, maybe the dealer Cristiano Alberto who was clarified all my questions, did no push me on the process, and helped me with information to be comfortable with my decision for my first car in USA. More

Ask for Christiano Alberto (Chris), he's one of the best! He went above and beyond to make our purchasing experience "awesome"! His professionalism and dedication throughout this process made the whole exper He went above and beyond to make our purchasing experience "awesome"! His professionalism and dedication throughout this process made the whole experience stress free and pleasant. He even transported my wife from the airport to the dealership in his own car to complete the purchase. Chris provided a 5-star service every step of the way and I would highly recommend him for your next car buying purchase. More

Been coming to parks for over 7 years to service my truck. Always get exceptional service from Thomas and staff always helpful and friendly and get you out in a timely manner. truck. Always get exceptional service from Thomas and staff always helpful and friendly and get you out in a timely manner. More