Parker Johnstone's Wilsonville Honda

Best customer Service - Mark Doublin If only all companies/vendors provide as excellent customer service as Mark Doublin did! Ah, the world would be a better place. Distraught when I s If only all companies/vendors provide as excellent customer service as Mark Doublin did! Ah, the world would be a better place. Distraught when I scrapped my front bumper on a sidewalk curb, only to discover my mishap had completely ripped my front bumper off leaving it hanging by a few plastic bolts. As I was in the middle of purchasing a new home, all I could think of was 'how much was this going to cost me?' I was able to get an appointment the same week and when I showed Mark the damage - he politely told me, we can fix it. Me: 'how much?'; Mark 'free.' Music to my ears! And you guys did - replaced some clips/nuts/bolts and poof - my bumper was back to normal! Mark, thank you for providing excellent customer service. Because of you - Parker Johnstone will always have a loyal customer! Sincerely, Cathy More

Wilsonville Honda is the BEST Gaylen is the best! After my car was totaled from an accident I had little time to get another car. Gaylen is professional and personable. She made th Gaylen is the best! After my car was totaled from an accident I had little time to get another car. Gaylen is professional and personable. She made the process easy. I am the most indecisive person but she never made me feel rushed to close the deal. My only complaint is that the color I wanted wasn't available at this dealership and it would cost me more to have them get one for me. More

Excellent Customer Service Representative We had the pleasure of meeting Gaylen Cashman during our visit to Wilsonville Honda. We were interested in the Honda CRV and Gaylen was our Customer S We had the pleasure of meeting Gaylen Cashman during our visit to Wilsonville Honda. We were interested in the Honda CRV and Gaylen was our Customer Service Representative. She was friendly, very knowledgeable about the car, patient and not at all pushy about her"product", while representing it in an excellent fashion. She definitely gave us a great deal to think about and represented the dealership well. Thank you Honda for an outstanding Service Representative! More

A Positive Experience When it came time for me to purchase a new vehicle, a friend recommended Gaylen Cashman as she had purchased a Honda from her the previous summer and When it came time for me to purchase a new vehicle, a friend recommended Gaylen Cashman as she had purchased a Honda from her the previous summer and was she right! Gaylen proved to be knowledgeable and seemed to know just what I needed. She was able to answer all of my questions and was extremely easy to work with. She has been excellent in her follow-up and I don't hesitate to ask questions as I learn all my new crv has to offer. Thank you, Gaylen for making buying a car such a positive experience and for all of the time you took to explain all of its features. More

Sadly, sloppy, sloppy, sloppy My trust old vehicle was destroyed in a hit and run. I had just moved. I needed a car quickly. I visited a couple of dealerships in Gladstone and ha My trust old vehicle was destroyed in a hit and run. I had just moved. I needed a car quickly. I visited a couple of dealerships in Gladstone and had just ok experiences. I found a cute used Honda Fit at Parker Johnstone Honda listed on CarGurus. This experience happened during an ongoing deluge in Portland at the end of Feb. and the beginning of early May. I purchased that little Fit on a typical rainy day. After a mix up re the arrival of the check for my purchase I went to pick up the car. A friend noticed scratches on the rear bumper that I had not seen, but, hey, I had paid for the car and really needed that vehicle. When the rain stopped a few days later, I saw a multitude of very visible paint chips on the doors, and front and rear bumpers. I went to three body /detailing shops and all three indicated that the Honda would require an entire paint job for the cost of $2500-3000. I contacted Parker Johnstone and the used car manager agreed to look at the vehicle. He stated that the car had been sold in a hurry and should not have been released with these exterior problems but, he only agreed to repaint the front and rear bumpers and to "touch up" the numerous rock chips on the doors. To make a long story short, when I decide to sell the car, I will have to invest in an expensive paint job. That has been my major complaint. However, shortly after driving the car for a week, the tire inflation warning light came on. All four tires were poorly inflated. In addition, in a few weeks the service warning light came on. Although my Honda was "Certified" and had reportedly been through a thorough check on all systems, the technicians had also failed to reset the oil level indicator. Finally, a plastic cover is missing from the bottom of the steering column. I have purchased several new and used cars and have never had such a negative experience. I can, however, state that Brandee Weppler in Finance was great! More

Great service!!! We were very pleased with our experience with Gaylen at Wilsonville Honda and are happy with our new Pilot. We've always cringed at the thought of has We were very pleased with our experience with Gaylen at Wilsonville Honda and are happy with our new Pilot. We've always cringed at the thought of hassling with pushy salespeople and trying to work out a deal with buying a new vehicle, but Gaylen was delightful to work with. No pressure, very helpful and knowledgeable about all the vehicles. Once we figured out what we wanted, we really appreciated her keeping us updated on the arrival date. She then spent time getting us acquainted with all the features the Pilot has to offer. It was overall a very positive experience! More

Purchase of Honda CRV Everyone at the dealership was a pleasure to work with. They made the vehicle purchasing easy and pleasant. We are pleased with the entire experienc Everyone at the dealership was a pleasure to work with. They made the vehicle purchasing easy and pleasant. We are pleased with the entire experience. More

I continue to come back again and again I have been taking our Hondas in for service since they opened and have purchased two cars from them. Without exception we have had positive experien I have been taking our Hondas in for service since they opened and have purchased two cars from them. Without exception we have had positive experiences. I always feel that I am being treated fairly, and I know what it feels like to be NOT treated fairly from other dealers. Their crew takes the time to get to know you and provides a stress-free, pressure-free buying experience. Can't say enough about this team. Oh yeah, and they sell the best cars on the planet. More

Easiest and Most Helpful Experience You Could Ask For My experience at the Wilsonville Honda dealership was fantastic. I found vehicle that fit all my needs as well as the staff was super helpful and fun My experience at the Wilsonville Honda dealership was fantastic. I found vehicle that fit all my needs as well as the staff was super helpful and fun to work with. Any one looking for a new car should go to this dealership. More

This is one of the best dealerships we've ever been in! From the moment we inquired about the availability of the vehicle through the time we drove off the lot, every step of the process was smooth and effo From the moment we inquired about the availability of the vehicle through the time we drove off the lot, every step of the process was smooth and effortless. Taylor worked with us to make sure we got the vehicle we wanted at the price with which we were comfortable. Ashley took all of the information needed for the finance and delivery explaining the process and the vehicle. David evaluated our trade-in and offered us even more than we expected. Brandie made the typically boring finance process a pleasure. The entire in-dealership process was very fast. We were done in about 90 minutes which is a record for us. Everybody was courteous and helpful. Moreover, they all acted as if they really wanted to be at work and helping us. There is no doubt that this dealership has customer service down pat! More